Ace Hardware

Let me in a few minutes after close and made some copies of a key for me. They didn’t seem frustrated or upset at tbe situation. Copies made in two minutes — working well

Super stoked they’re closing down! The owners a a**hole and he doesn’t deserve good clientele!!! #nuffsaid

We’ve been here twice since the going out of business sale began.
The merchandise, fixtures, everything is for sale.
The staff are bitter. I was told that all they know is that suddenly it is closing. Some have been there over 20 years.
It has two parking lots,. One is just north of the store. The other is behind the building.
It is very sad to see more people losing their jobs because their employer can’t stay afloat in this economy.
Every employee has been very helpful and demonstrated a professional encyclopedic knowledge of the inventory and the location of the items!
You all have my deepest sympathy!

An incredibly arrogant management staff. No idea of customer service. I have two words for them — «Home Depot»

I like this Ace because I always keep my expectations low and without any confidence that I can actually walk out with what I needed to pick up.
Yes, their hours are bad as so many have pointed out.
It almost looks boarded-​up from the outside, which is not too welcoming, but once you find the door, you’re doing well.
Prices are fair considering it’s a neighborhood store, but when it comes to selection, keep in mind this isn’t Menards or Home Depot. This is a small mom & pop hardware store.

I wish I were handier. I’d shop here more often. Super helpful and always so nice (which as an unhandy female, I appreciate. Being in hardware stores feels like being in a foreign land. Of course I feel that way in a fabric store too. But I digress)
Would agree about hours though. Later and Sundays would be great.

It’s nice to have a local hardware store that I can walk to, but I would shop here a lot more often if their hours were better. I can’t even count how many times I walked up to the door when every other business in the neighborhood is open only to see the lights off. They’ve lost a lot of my business to Home Depot only because they have inconvenient hours for people like me who have a 9 to 5 schedule and run errands after work. My advice is to definitely call ahead to make sure they are open, especially around any holiday and on the weekends.

When it comes to hardware, you usually will find everything you need. This is especially true if you need any type of replacement parts for an older building. Plus I am in and out of there in a few minutes. You don’t have to deal with the traffic getting there and the long expanses of a Home Depot.
The place seems to serve tradespeople so the limited hours. Unfortunately I work during the week and can do side projects only in the evening or on weekends.

Recently moved into the neighborhood and have found anything I’ve needed at this location. I really gotta hand it to ‘em…each time I’ve gone, there were at least 3 different store employees asking if I needed help finding something. Everyone is always super helpful. Highly recommend!

This place is NEVER open. If you are not at work, neither are they. I don’t understand how they make money. I went there monday night and 3 other guys showed up at the same time I did. Around 7:15.

I’ve been going here for 3 years for my hardware and painting needs. On a weekday it’s very convenient and there is an easy peasy parking lot. (I don’t paint walls — I paint furniture.) In the area of home repair and fixing things, I usually don’t know what I’m doing, but I’m out of there in about 5 minutes because the staff gets me what I need. This place loses a star because of the lack of Sunday hours and the $ 10 minimum for credit card purchases.

Whoa, irregular sized things abound. Place always looks closed, hey man you sell paint, use some on your front, it would help a lot.
Cramped. Disorganized. Not user friendly but if you need some quick equipment for a normal house /​apartment job, they probably have it. Good little weekend warrior spot if you dont feel like traversing to the behemoth known as Home Depot.

Old school hours and ugly façade don’t bother me a bit. «Agressive» floor help? well… they generally seem to be friendly but… the manager is about as rude a jerk as one can find working in a store anywhere. The cashiers are often very sullen (probably because of their boss). They also refuse to accept the Ace coupons I get in the mail from time to time.
I still go there for small items anyway as its close and keep hoping they will improve but… until someone else takes over the shop, I fear it wont.
Home Depot??? Yuk! If I am doing a serious hardware shopping mission I usually go to Menards.

Selection gets 3 stars. Service gets 4.
The storefront is terribly ugly and makes the place look perpetually closed but don’t let that fool you.
This is a good option when I need something fairly common — they’re convenient if you live nearby and don’t want to make the trip to Home Depot.

I go to a lot of hardware stores, the man behind the counter is very rude!
Take your business to the home depot on North ave

After an employee at Home Depot told me they wouldn’t be able to help with «Antique White» paint for my furniture project, I turned to Ace Hardware on Ashland. Just down the block from my house, I figured I might as well check.
Not only did they have it, but Rick (the paint guy) answered my questions, found everything I needed for the project, and was good company during the paint mixing.
The store was small, but the staff is super helpful and I walked away with the paint a giant, suburban Home Depot wouldn’t even try to sell me.

One star for the man who helped me behind the counter find the bolts i needed.
Otherwise.If you’re a 501 c (3), you have to apply at this godforsaken hole in the wall to purchase tax exempt… Avoid.

I operate on a «3 strikes and you’re out» policy when it comes to shopping. This Ace location is less than a mile from my apartment, but they currently have two strikes.
Strike 1 — Not open on Sundays — but they were indeed open on Memorial Day? WTF? This is not a shop for the weekend warrior.
Strike 2 — The last time I was in, they followed me around incessantly. I felt like they were watching me like I was going to steal something. If they had asked questions about what I needed, I could see how it might qualify as good customer service. But they didn’t, so it was just creepy.
You’re hanging on by a thread, Ace. I love that you’re close to home, and I’d prefer to support a local business. But one more strike and you’re out of there.

Got to love your local hardware store. Conveniently located ½ block from my apartment, I find myself utilizing this place way more than probably necessary.
Yes, the staff is a bit predatory, but for a hardware novice like myself, I enjoy it. I call it «extreme customer service.» I’ve never spent an extra minute in that store wandering around and wondering whether or not the nails I’m looking at will hold up a picture frame on my wall. The Ace guys tell me what to buy. They’ve never let me down.
The hours are brutal, though. This location is only open during the day during the week, closes early on Saturdays and is closed on Sunday, but who cares? I’d choose this friendly hardware store over the huge generic Home Depots any day.

Location — Good
Prices — Expensive
Customers Service — Bad
Parking — Excellent
Hours — Sucks
I will only purchase items here only on emergency cases