Advanced Window Corporation

I needed a new sliding door for my condo balcony and did some research. Found Advanced mentioned on a big reddit thread about windows and where to buy in IL. Since I don’t like far from the facility, my husband and I went and looked at the slider. We had talked to Jessica first, to be sure it was ok to just show up. She was super helpful and even took us into the warehouse to see our size door. We took a name of an installer from her and ended up getting our slider from Advanced through EV Windows, our installer.
We’ve had the door almost two weeks and are very happy with it.

We just had 5 windows changed by Advanced. We meet with Mr. Zielinski in our house, after a month we decided that Advance was our best choice. Advanced provided an excellent service. The windows are great. We have many more windows to change and we will definitely use Advance Window Corp. again.

I just read a one star review from a person who wanted one sash window replaced. I’m a GC in the Chicago area who has been buying and installing windows from Advanced for years. There is only one way I will buy from a different company, and that is if my client wants an unusual finish on the window, like a strange interior color of vinyl or something. Their manufacturing process uses the best materials, the best and correct thickness of glass with the right butyl sealing process, and their warranty is rock solid. I once installed a window for a client in front of his kitchen sink. There was an imperfection that was barely noticeable but it was right at eye level. Kind of like that bug that hits your windshield right after you get it washed! After installing the unit is when I noticed it. I called them up and in 45 minutes their truck was there with a replacement for that part of the awning window. BAM! Fixed. They also have a lifetime warranty on the frame and components and a 20 year warranty on the thermal seal (fogging).
Shelby R of Morton Grove, here’s a lesson in Home Repair 101. If you can get a repairman out to fix a window for 66 bucks AND it includes the cost of the replacement sash which, if you read their warranty, is not covered when the glass is broken, consider it a GIFT. Try getting an offer like that from Jeld Wen, Champion, Pella, Anderson, anyone! The cost to venture out with a truck and an insured employee far exceeds the situation. A trip to Morton Grove to fix one «out of warranty» window sash, even for $ 100 would have been doing you a favor. I’ve dealt with nearly everyone in that office and the truth of the matter reminds me of an old saying: You can catch more flies with honey than you can with vinegar.
Lesson learned, Shelby. Try a different approach next time. Those people are angels, and I speak from years of experience.
John MacNaughton
GC and Remodeling Consultant
MacNaughton Remodeling

I have never bothered to write a review for a place, good or bad before. BUT I AM SO UPSET WITH THIS COMPANY THAT I AM TAKING THE TIME TO MAKE A Unilocal ACCOUNT TO WARN PEOPLE.
I cannot say enough bad things about the unprofessional and careless manner in which this business is being run. Not a single person, from the associates who answer the phone, to even the owner (Robert) knows the definition of «customer service». I have been dealing with this company for an entire month now (the first call I made to them was on July 18^th and today, it is August 19^th) and yet, my issue has YET TO BE RESOLVED.
I called them several times in the last month because I have a crack in a window pane and their associates told me that it would cost me $ 50 to replace. I found that to be reasonable and said okay but I would not be able to bring them the glass, I needed them to do the un & re — installation. The associate who picked up the phone at their store said that they will only do that if the window is purchased from them. Again, that sounded reasonable so I said I would confirm. When I called back yesterday to confirm that the window was theirs, a different associate (Jennifer) picked up and informed me that they would now charge me an extra $ 90 (on top of the previously agreed upon $ 50) for the installation. NOT A SINGLE PERSON IN THE STORE MENTIONED THIS CHARGE EVEN ONCE DESPITE ME ASKING THEM MULTIPLE TIMES ABOUT THE PROCESS. When I told Jennifer about this, she couldn’t care less and said to me «Well that was the responsibility of the person who you spoke to here before, not mine». ANYONE WHO ANSWERS THE PHONE FOR THE NUMBER LISTED FOR YOUR BUSINESS IS THE BUSINESS’S RESPONSIBILITY. IT IS THE OWNER, ROBERT’S RESPONSIBILITY TO TRAIN HIS ASSOCIATES. Not only was Jennifer rude and uninterested, she said to me «I AM the manager» and hung up on me when I asked for a manager.
I called back to speak to the owner, Robert, who was just as uninterested. Eventually, I gave up and told them that I would just figure out how to do the installation myself (after Robert gave me a condescending lecture about how «incredibly easy» it is and how «everyone knows how to do this».
I called back today to give him the serial number of the glass as he had requested. I asked to speak to him as I have already had bad experiences with the incompetence of his staff. He told me he «does not have time for this because he is «very busy». WHAT ABOUT THE ENTIRE MONTH THAT I WASTED ON THE PHONE WITH HIS STAFF? Is he the only person in this world that has work to do?! He then shoved me off to an associate named Mario. Mario gave me a price of $ 66 and when I asked why the price is different than the $ 50 I was initially told, he said, «It doesnt matter what they told you, it matters what I tell you». WHAT KIND OF SCAM ARE THEY RUNNING? And when I asked about why he, interrupted me and spoke over me. NO WONDER EVERYONE IN THIS PLACE SAYS SOMETHING DIFFERENT BECAUSE ABSOLUTELY DO NOT CARE WHAT IS GOING ON. When I got upset at being disrespected and talked over, I asked to speak to Robert and Mario straight up refused and said «he is very busy, do you want it or not?».
Save yourself the time and respect, STAY AWAY FROM HERE.