Advanced Windows

I have never bothered to write a review for a place, good or bad before. BUT I AM SO UPSET WITH THIS COMPANY THAT I AM TAKING THE TIME TO MAKE A Unilocal ACCOUNT TO WARN PEOPLE.
I cannot say enough bad things about the unprofessional and careless manner in which this business is being run. Not a single person, from the associates who answer the phone, to even the owner (Robert) knows the definition of «customer service». I have been dealing with this company for an entire month now (the first call I made to them was on July 18^th and today, it is August 19^th) and yet, my issue has YET TO BE RESOLVED.
I called them several times in the last month because I have a crack in a window pane and their associates told me that it would cost me $ 50 to replace. I found that to be reasonable and said okay but I would not be able to bring them the glass, I needed them to do the un & re — installation. The associate who picked up the phone at their store said that they will only do that if the window is purchased from them. Again, that sounded reasonable so I said I would confirm. When I called back yesterday to confirm that the window was theirs, a different associate (Jennifer) picked up and informed me that they would now charge me an extra $ 90 (on top of the previously agreed upon $ 50) for the installation. NOT A SINGLE PERSON IN THE STORE MENTIONED THIS CHARGE EVEN ONCE DESPITE ME ASKING THEM MULTIPLE TIMES ABOUT THE PROCESS. When I told Jennifer about this, she couldn’t care less and said to me «Well that was the responsibility of the person who you spoke to here before, not mine». ANYONE WHO ANSWERS THE PHONE FOR THE NUMBER LISTED FOR YOUR BUSINESS IS THE BUSINESS’S RESPONSIBILITY. IT IS THE OWNER, ROBERT’S RESPONSIBILITY TO TRAIN HIS ASSOCIATES. Not only was Jennifer rude and uninterested, she said to me «I AM the manager» and hung up on me when I asked for a manager.
I called back to speak to the owner, Robert, who was just as uninterested. Eventually, I gave up and told them that I would just figure out how to do the installation myself (after Robert gave me a condescending lecture about how «incredibly easy» it is and how «everyone knows how to do this».
I called back today to give him the serial number of the glass as he had requested. I asked to speak to him as I have already had bad experiences with the incompetence of his staff. He told me he «does not have time for this because he is «very busy». WHAT ABOUT THE ENTIRE MONTH THAT I WASTED ON THE PHONE WITH HIS STAFF? Is he the only person in this world that has work to do?! He then shoved me off to an associate named Mario. Mario gave me a price of $ 66 and when I asked why the price is different than the $ 50 I was initially told, he said, «It doesnt matter what they told you, it matters what I tell you». WHAT KIND OF SCAM ARE THEY RUNNING? And when I asked about why he, interrupted me and spoke over me. NO WONDER EVERYONE IN THIS PLACE SAYS SOMETHING DIFFERENT BECAUSE ABSOLUTELY DO NOT CARE WHAT IS GOING ON. When I got upset at being disrespected and talked over, I asked to speak to Robert and Mario straight up refused and said «he is very busy, do you want it or not?».
Save yourself the time and respect, STAY AWAY FROM HERE.

This feedback is about the service and professionalism of this company, especially once they have taken your money. The quality of the windows is decent, but do not expect post-​sale service from this company, unless they think you will do more business with them. Here is the story, and I have evidence, if anyone is interested:
I spent approximately $ 6,000 busy new windows and patio doors from Advanced Windows between December 2013 and March 2014. In the beginning, everyone was very helpful, especially after finding out how many windows I wanted to purchase. It started well. All windows I purchased had attached brickmould for new construction. They sent me one window without the brickmould, and my contractor installed that window. I went back to Advanced Window, and they gave me the brickmould separately I inquired that if I cannot install the brickmould to the window, would they send someone to install the brickmould. The answer was «ofcourse, yes.» Well, the brickmould did not fit, it was too big for the window. I took the brickmould back to them … they told me I was not doing it right so to go an try it again … I took it back and tried … did not fit … brought it back to Advanced Widnows. Yet they told me «I do not think you are putting in right.» I requested them to send someone and get the brickmould installed, because it was a mistake Advanced Windows made of giving me a window without the brickmould. The answer Daniel provided was, «your only option is to unistall the window, bring it here with the brickmould and we will fix it.» My begging led nowhere. Literally, the suggestion was «too bad for you.» COmpare this to what was told to me when I was still buying windows from them. I was told, «yes, we can send someone out to your place.» I had to Pay someone $ 50 to uninstall the window, I had to rent a larger car than mine for $ 70 a day, spend my time taking it to Advanced Windows. This window was a 6-​foot window. Now for the professionalism in there office:
Thinking that I don’t understand Polish language, I would often hear the word «kurwa.» Feel free to research, what this word means, and then decide whether this is racism. I am brown skinned.