Allen Edmonds

Been meaning to stop by so I popped in spur of the moment with my girlfriend the other day when out shopping for some winter gear. Brian was great, very knowledgeable and personable. I’d recommend stopping by.

My boyfriend and I had the best experience here selecting dress shoes for him. We were wowed by our experience with Ryan, who was very knowledgeable about the different styles and had admirable patience for finding the right width (did you know the Park Avenue runs a little narrow compared to the Lexingtons?)
In addition, Ryan was very helpful in making sure we were taking advantage of the student discount — a pair of classic dress shoes, a matching belt, and cedar shoe trees for the unbelievable deal of $ 350!
We strongly recommend coming to this Allen Edmonds store and working with Ryan — you’ll be sure to get a great experience and benefit from his deep knowledge.

I stopped by the other day mainly because I had heard good things about the quality of Allen Edmonds shoes. I really had no intention of buying anything, but upon walking in I was promptly greeted by Heather. I’m sure I didn’t look like a typical customer wearing a tshirt and shorts and having many visible tattoos, but I feel as if I was treated very nicely (as it should be, but isn’t always at certain high end stores). Heather insisted on measuring me out even though I was quite certain I was a size 11. Much to my surprise she told me I was a size 10 E. Brought the shoe out and it fit like a glove. You could really see and feel the quality in the construction. Heather enlightened me with some brand history and informed that the shoes are made just over the Illinois border in Wisconsin. By this point I felt obligated (in a good way) to buy something. Premium customer service combined with a premium product made me feel like this place deserved my business. Even though the shoes will probably last a lifetime I would shop here again in a heart beat, and also recommend this place to anyone looking for a quality product/​customer service.

Possibly the best experience I have had in a male shoe store. While shopping for my boss I had Keniesha helping me and boy was I impressed by her knowledge! From the shoes down to the cufflinks… she knew her stuff!!! Got a great deal… and my boss is super excited!!! Will definitely recommend.

AE shoes are easily some of the best you can buy with great backing from the company. I was in the Michigan St store recently and had a great experience with Mark. He was very helpful and even got me a pair from the factory seconds sale a few days in advance. Highly recommend going here.

Good shoes, awful customer service. You’re better off buying online or from Allen Edmonds’ Outlet.
I don’t know what the problem is with the people who work at this location but most of them are miserable and unhelpful. I was sized twice and both times the employees came up with different results. None of them explained the difference in lasts and sizes (that I had to figure out myself). They merely plopped down what they believed to be my size and sent me on my way. Not cool. If they’re going to be rude, they can at least get my size right.
Even the store manager was not helpful. I don’t know if it’s because I don’t look like I have money, or if they treat everyone who comes to their store poorly, but it certainly left with a bad taste in my mouth. I even went as far as to complain to Allen Edmonds customer service about my experiences, but all I got was a typical copy and paste reply.
I’m pretty turned off on the brand from all this. I will be looking into other dress shoe brands in the future.
AE, If you wan’t people to shop at your store, be more insightful and knowledgeable about your products, and don’t rush people through the fitting process. Most importantly of all, treat your customers with respect.

Visiting from out of town, my bf just bought a pair of beautiful Allen Edmonds and excited to see that Chicago had its very own store we decided to take a look inside. I dont know if it was because we were dressed casually or we looked young or what have you… but we werent greeted when we entered the store. In fact, I was the one to initiate a hello with the two gentleman in the very empty store. We took a look around, looked at his shoes and then went up the platform to see the belts and nothing… no «how may i help you? is there anything i can help you find?» etc. etc. WTF…
At first I thought, maybe they just werent friendly or they were tired or they had a busy day. but then another gentleman came in and they promptly greeted him and even had a full on conversation with the delivery guy while completely ignoring us, RUDE. I felt really insulted and wanted to get out of there. I’ve worked in customer service and there just isn’t an excuse for that kind of rudeness.
Yes, the shoes are GREAT, but do yourself a favor and buy them from the amazing sales people at the Nordstroms across the street instead.

Best made, longest lasting dress shoes in the US. Take good care of them & they’ll last for years. Also, go for the oak leather insoles, vs the padded stuff because it molds to your feet & it’s way more comfortable. Ask for Matt.

Mark was extremely helpful and insightful when I came in for an exchange and shoe fitting. Amazing customer service and was very knowledgable.
Strongly recommend this location and Mark!

Possibly the worst experience in a AE store.
Came in to try and exchange a pair I bought online; needed a wider size. Place is a bit small and had 2 other customers inside. I said I will look for another pair of shoes while she checks availability. Came back to the register with another shoe, at which point she left, coming back several minutes later. I asked if my shoe was available in the store, she said «no only online». I then asked if the shoe I was holding was available in the size. She checked and said «No, online only as well». I then asked if another color of the design was available in store to try on. She replied with an annoyed tone «No, I would have offered if one was in hand». Really? How the hell was I supposed to know you checked, you never said anything! I just returned the shoe. which was meant as a replacement for my current AE of similar color and style.
Overall I currently own about 5 – 6 AE shoes that I wear extensively for work.
The shoes feel great, wear well and all but several styles are made in WI; which is important to support domestic mfg.
Maybe this was her off day, but one would expect a higher level of service in a high end shop; especially one that is in theory a flagship store on the MM.

Saw a pair of shoes last night on Esquire magazine’s web site:
Black Special Edition Allen Edmonds
Even though I live on Ohio street, I had never stopped in the Michigan. ave. Allen Edmonds store.
Popped in on the way to the gym and there the shoes were.
I had never tried this brand (I’ve owned Everything from Gucci to Aldo).
Kim Ketter gave me an expert fit and is an exceptional salesperson.
She is knowledgeable, professional, charming, but never pushy.
Exactly what one would want when special ordering shoes in the 300 $+ price range.
As an FYI, these shoes can be ordered in widths so it is essential to to stop in the store and get measured/​Fitted.
Highly recommended as the service is excellent.

If you looking for your first «good» pair shoe (the kind of timeless shoes that will last you for years and years) of shoes, you couldn’t do much better than Allen Edmonds. The are the most affordable of the high end «goodyear welted» shoes (still not cheap though), and they happen to be American made up in Wisconsin. The big plus with Allen Edmonds is that they have a lot of odd sizes in stock. The staff is well educated and will fit you properly in your new pair. If you are going to start wearing dress shoes everyday, you owe it to yourself to get a proper pair of shoes that are built for comfort and the long hall (buy some cedar shoe trees while your at it so the shoes don’t develop ugly banding). Besides its always nice shopping for quality stuff.

I have size 14 A feet. Horrible, but I can go here and buy really nice shoes that fit. The customer service is good. I sent in a pair of shoes to be recrafted-​they said they were damaged and they replaced them for free.
For fashionistas, it’s the only place in town to buy a pair of shell cordovan shoes. I have one pair and they are truly works of art.
Some of their shoes are pricey. Their styles never go out of style. I have a pair of Park Avenues I bought in 1991. They still recraft them, and they are a wonderful pair of shoes. You can sometimes go to Nordstrom Rack and find Allen Edmonds on the sale rack. If they have your size, buy em. You won’t regret it.
All my shoes are AE. White bucks, loafers, you name it I have it all in AE.

* Old reliable *
Never on the cutting edge, but never out of style.
I’ve always liked Allen Edmonds shoes and appreciate how the company stands behind the product, makes it easy to get them refurbished back to like new when they need it (just mail them in with a reasonable fee and they send them back just like new).
I also like the wide (pun intended) variety of shoe sizes they offer. I know that I can always find a pair that is comfortable with them if I order online.
At home in Vancouver I can find their shoes in a few stores, but the selection is usually not great.
This store is a wonderful thing — every style and size they make under a single roof. I love it!
I wish I hadn’t come to Chicago with just a small carry-​on bag. No way I could fit these shoes into it to take back with me.
But the good news is that I figured out which styles I want to order and now can do so without wondering what they really look like in person. Hooray!

Just purchased a pair of shoes at the Michigan Avenue location. Everytime I need new shoes I think about the shoes that I own and which ones are the most comfortable. While you don’t need to rob a bank to own a pair, it helps to have money in the bank. They offer a wide range of very conservative looking shoes, perfect for the boring corporate job. What sets them apart is a very wide range of sizes. If they don’t have your size in stock, they can get it delivered to you for free from another location. The shoes are actually easy to get repaired — they are just like any other shoes, but you can also drop them off at an Allen Edmonds or mail them in for a complete refurbishing. I have some pairs that I’ve refurbished and worn for over ten years.