America’s Best Contacts & Eyeglasses

Last year my eye doctor changed my prescription, and for a year I have been seeing a bit more blurry. I tried to explain this situation to the doctor at this location, and he automatically proclaimed, «It sounds like you have astigmatism.» He also proceeded to tell me how expensive it was. This doctor failed to change my prescription to the one that works for me. I am getting a second opinion.

Everyone was very pleasant and professional, from the receptionist to the doctor to the lady giving me my contacts at the end. I’m quite surprised at all of the negative reviews. They were pretty busy when I was there, but I was seen on time, and everything was definitely taken care of in a timely fashion. I loved the eye doctor I saw (though her name has slipped my mind at the moment). She was very courteous. I felt like she really cared about me and took the time to listen to what I had to say. Very impressed for a place that is very inexpensive. WAY better than my previous eye doctor that I had been seeing and using my VSP eye insurance for… Going back to pick up my contacts tomorrow in fact. Again, very satisfied with this store and those that helped me.

Is negative!!! I’m love this place but they are super unprofessional! The reason is I’m have follow up and they already make the appointment for me is about 12 something, when Im arrived they told me you don’t appointment ! Wtfffff and told me to wait until 2:50
Horrible service !

Wow. Where do I start?
I came in on Tuesday Dec 1^st in the evening to see if I could get an eye exam since I was aware I was due or to try and get an appointment. After giving the receptionist my info she said I wasn’t due back until April which would be a year since my last eye exam. I explained to her that I got my glasses back in November of last year and she kept telling me other wise. I then explained to her I came back for a check up because I seemed to have had an eye infection the Dr. saw when I initially had an exam on November of 2014. Idk what screen she was looking at but I know my shit, how does she not know? If everything I’m assuming is in the computer? Regardless, the Dr. Couldn’t see me that day so I made an appointment for today, Dec 7^th at 3:00pm.
Tbh I totally forgot about my appointment until an hour before and called in to confirm the time. I asked the receptionist if they had my correct number on file and if they still were making courtesy calls to remind patients of their appointments. Samantha, the girl who I spoke to said she didn’t know why no one called but she could put me on the schedule for 4:20. Cool. Thanks Samantha.
Upon arriving, the front desk is so meh. I literally was looking at all the selections while hearing the phones ring and no one bothering to pick up, there was a customer complaining about waiting more than 3 weeks for his contacts and how he kept calling in and being told to come in, that they were ready for pick up. It took all 4 front desk receptionist to explain that to the dude who was clearly upset because he was wasting his time.
The Dr. Who saw me was really nice, straightforward, to the point. I do appreciate that. But the front staff really really needs to know there’s a time and place for everything. There were jokes about how another receptionist was calling a person the wrong name, dumb jokes, just stupid shit to be honest. Something not expected where you need to be available to the customer and show ATLEAST a slight bit of interest. As I was paying, the girl sitting next to the girl who was charging me turned and showed her her phone and said, «look what this dude texted me!»
And they both burst out laughing…
Uhm, really? Such lack of professionalism. There are still PAYING customers out there like myself, who do still expect good customer service.
In conclusion, the Dr. Who saw me And Hannah were very pleasant and they are the only reason I am giving 2 stars. Everyone else needs some training ASAP. The company should really take not just my review into consideration but the reviews many many others have written who have the same to say.

I had a 12:30pm appointment here for both contact and glasses eye exams. I arrived 7 minutes late and was told the doctor needed to take a 1pm lunch and wouldn’t be able to see me. I take responsibility for being late but WTF was the «doctor» going to do in 30 minutes anyway? I was asked if I wanted to reschedule for 1:50pm. Um hell f-​ing no! I’d rather pay $ 300 and have a proper eye exam. Dilation, glaucoma test and separate eye exams for glasses and contacts all take longer than 30 minutes. DO NOT save your money, spend some extra and go to a professional eye care facility. Shove your $ 69 two pair & free eye exam up your asses Americas Best.

America’s Best? More like America’s Meh.
My mother was lured to the bargain pricing of America’s Best 2-​fer glasses. All went well with the eye exam and ordering her eyeglasses. Everyone was nice and courteous THAT day.
She was told that it would take about a week & they would call to let her know. Fast forward to three weeks later. Not a peep. She called and was told they tried called her 2 weeks before. Odd since no message on the answering machine or logged on caller ID. I drove her to pick them up tonight about 40 minutes before closing. One of the female employees went to get the glasses. My mom mentioned that she was told someone called 2 weeks earlier, but no one left a message. The young lady looked at the notes and said «They called one time and it was busy» and shrugged her shoulders in an «oh, well» manner. And left it at that.
Oooooook.
I asked «So they didn’t make another attempt to call?» baffled at this lazy one-​time attempt.
Oooooook.
The America’s Meh employee just gave another «oh, well» shoulder shrug & seemed kind of annoyed, like she didn’t want to be there. No apologies. Very little professionalism with a dose of lazy attitude.
Me thinks Miss Meh was the one who made the half-​assed attempt to do her job to call.
Even if she wasn’t, she had a whole lotta attitude for someone who has to deal with customers.
I guess you get what you pay for (cheap glasses, cheap service).
There are other eyewear places in this fair city with MUCH better service and policies. Give your hard-​earned money to someone else if you want better than «meh».

This location have the best staff around! They were very friendly and they meet your every need perfectly! The manager Gus McCay was very courteous and helpful also! He made sure that his staff did everything to make me feel welcomed! So thanks Gus! :) their service is a 5 star treatment so I’m going to give them 5 stars and I would definitely recommend more people to them in the near future! Keep up the good work guys!

The price was right, so even though I read a lot of negative reviews I decided to give America’s best a chance. It worked out for me. I was able to make a same-​day appointment. I was worried I would have a long wait, but I did not have to wait at all. everybody was friendly and kind, and the doctor spent time with me answering questions and chatting. It could not have gone better, actually. I would recommend this place. I have not yet purchased my contacts or gone in for my checkup on my sample pair.

Great costumer service from Brandon, he did a great job helping selecting the right glasses for me!

Will NEVER be a customer again, VERY unhappy. Was told my contacts and glasses would be in 7 – 9 days, didn’t get them until the 15^th day. Was never called to be told my stuff was in, was told it was «probably a technical glitch.» went I to get my glasses, was told the wait would be 20 minutes, waited for 45 minutes. They advertise good prices, but after all
Of the extra costs they are no cheaper an even more expensive than some places. Going back to Costco!

Complete Bait and Switch tactic used here. You go in for your 2 pairs of eyeglasses for under $ 69 and leave paying a bill of $ 250 for one pair of glasses, completely unsatisfied with the whole experience. The exam took a total of 5 minutes which obviously is not a thorough exam. Don’t do it!!!

I will never come here for glasses again. If I can give this place 0 stars I will. I mean of course it’s too good to be true two designer frames for 69 $, I am aware that I will have to pay for my lenses BUT the employees do their best to convince u that you are wasting your money with the sale and u might as well just go ahead and join the eye care club which to me is way more expensive because u will be coming out of an extra 10 $ for nothing while at least u pay for your lenses you get your money’s worth. Employees seem uninterested in their jobs. Eye exam lasted no more than 5 minutes I swear. Didn’t even fit me for my frames. To be honest these don’t even look like the damn glasses I picked out. Huge wast of 217 $. Now I wonder if I can get a refund from this eye care club.

I accompanied my sister to her appointment and had to restrain myself several times over how horribly unprofessional the female staff including the Optometrist treated her. From the female behind the front desk, to the assistant, to the doctor, my sister was treated as an inconvenience and bother. I don’t understand such entitled behavior. The assistant, so frustrated that she couldn’t perform the pressure test, sat up from her stool, kicked it into the desk and threw a tantrum, «Someone else is just going to have to do this!» (By the way all she needed to so was wipe the machine clean) I could give you more details but save yourself the time and trouble and go else where!!!

Went there yesterday, but systems were down (reason why I dropped a star). Even though I wasn’t able to place an order I was helped by a spiked hair guy, very helpful and friendly.. Made suggestions to order online but I just ended up coming in today.
Since I already knew what I wanted, all was good. Came in, was greeted, and then helped by Gus. Swell guy made some adjustments which I appreciated since I was worried on paying too much. Next time they tell me I’m blind again, I’ll be sure to go back :)

Avoid this place like the plague.
I’ve worn glasses since the age of 3, so I’ve been through lots of eye exams, selections, fittings, etc. After my experience here, I’ll never go back, and neither should you.
My appointment was scheduled for 9:30 am. I arrived at 9:20, then proceeded to wait till almost 11:30 to be seen. The doctor was late, no real reason given.
Then the exam was over almost as soon as I sat down. The doctor didn’t do very much at all and quickly shuffled me out of the room. I tried to explain to him that I wanted two different glasses, one with standard lenses, and a separate prescription for computer viewing. He told me that would be taken care of at order time, and practically shoved me out the exam room.
Then when it came time to order the two sets of glasses, the people in the lobby had to go back to him to get a prescription written for the special computer lenses. He apparently made something up and glasses were ordered. Several weeks later when the glasses were picked up, I couldn’t even see out of them. I had to wait another 30 minutes to have a second exam, and another set of glasses ordered. (And another wait of several weeks before they would arrive.)
The second prescription for the computer glasses ones are only marginally better than the first. The standard glasses work great for close viewing, but everything is blurry for distant viewing. I made that complaint when I picked them up, and was quickly told it would take up to 2 weeks for my eyes to adjust to the new lenses. Well, here I am almost 2 months later, and the standard glasses still don’t work for distant viewing. I have now taken to wearing my old glasses when I drive, so I can see the road.
AVOID THIS PLACE!
I feel like I’ve taken $ 500 and flushed it down the toilet. As soon as I can afford it, I will have to get new glasses from someone else.

I’m not so sure why people have been giving location so many bad reviews. The FRAMES are 2 for 69.99 not the prescription lens that goes inside. Anyone with a half of brain would know they are not giving out assorted prescription eye wear to all customers at the same price. For those of you that can not afford your prescription, social security can help you out. Anyway, Dr. Polack (the eye Dr. at this location) is very good and thorough with his examinations. I have been coming to this eyeglass location since I was in grade school and Dr. Polack has been there all this time. He diagnosed me with pseudotumor cerebri, which literally means «false brain tumor.» It is likely due to high pressure within the skull caused by the buildup or poor absorption of cerebrospinal fluid (CSF). The earth shattering migraines I got were debilitating and traumatizing especially for a 12 year old girl. This pain kept me from attending school for months, and we never knew what was causing it until Dr. Polack diagnosed me. He saved me and he will always be my eye Dr. THANK YOU DR. POLACK

I have a very special prescription (meaning thick lenses) & it also means I have to have tints in my glasses. After going to other optical places & being told ONE pair would be over $ 300, I went to America’s Best on Friday 08÷08÷14. I hadn’t been here since I was 14 & believe it or not I hadn’t even considered them as an option. I had my own frames I bought elsewhere. Other optical places told me they could not use them and wanted me to buy their own, which I said «later gator» to that.
I called the front desk rep (I can’t remember her name, but she’s a beautiful striking resemblance to a young Natalie Cole), gave her my prescription on the phone. She quoted me a little over $ 400 for all 4 pair. I was in shock. I gave her a hundred thank yous and flew in on Friday evening.
Met up with this technician named Lizette (by the way, this gurl ROCKS THE JOINT!!) who sat with me, helped me with tints (even showed me what she thought would look great), used MY frames, and for LESS than $ 400, I got 3 pairs of regular tinted prescription glasses + 1 pair of sunglasses!!! I had CHANGE coming back! The turnaround time isn’t bad either; 7 working days. Will be back in time for my vacation!
The inside of the joint is really like an eyeglass utopia. There is really something for everyone. The price structure isn’t bad at all. Everyone I came in contact with was actually really friendly. They were all nicely dressed, no one had a hair out of place & they all had GREAT attitudes! I never had THIS much fun buying eyeglasses! It’s really clean/​bright in the store. No nasty run-​down anything to be seen.
The nice thing too, they all looked like they WANTED to be there. They were working but always turned their attention to whomever came to the desk.
Lizette made the statement that I am now locked into America’s Best forever. Of course, you know she’s right! This is now my favorite location and when I need to get my eye exam and glasses again, it’ll be my eyeglasses home.
So cheers, hats off & excessively loud hollers to the ENTIRE staff. You all do a bang up job n keep up the good work!!!
Guess some treats are going to be in order shortly!!!

AMERICA’S BEST at this location is AMERICA’S WORST!
I had the most horrifying experience and am feeling discriminated and harassed.
And I have to go back for the glasses still?
The sales pitch/​advertisement for AMERICA’S BEST is a bait and switch. They tell you two pairs at these different prices, as low as $ 69, but once they’ve gotten you thru the five minute eye exam and asked you to pick frames a gormless rep will tap a computer a few times and quote you three times that amount.
To be fair, two people were superstars there and stood out because all others were so unprofessional and rude. The first is Lisette who was friendly in her greeting and helpful in the end after I was obviously physically shaken by my interaction with the «manager». The second is Dr. Pawlyk. I could be incorrect in the spelling but he was friendly and conversational, and that helped this situation.
HOWEVER, once I was handed off for the fourth time to the rep who claims to be the manager, I was met by a silent unfriendly man who simply tapped the computer a few times and quoted me $ 379 on what I understood to be two for $ 104.95. Before the quote I asked about a tint for one pair and this «manager» did not know where the tint samples were. They ended up on a tower display right next to his computer. He had to be told by another employee who was complaining about many things the entire time I was looking at frames. Most everyone there is bored by their jobs and way too TMI in their conversations.
When I tried to get a break down of why it was so much the man gave mumbled details about thinning the lenses and warranties. Things I did not request. They are not willing to give you what you want. Things like tint, coatings, warranties, etc. are part of a PACKAGE. if someone wants them great, but if I don’t and have told you so why not give me great customer service? At no point were options given. Lots of attitude was. The man was tight lipped about any details and looked bored that I wasn’t just saying YES to what he quoted. When did eyeglass sales become car sales?
Because I was not prepared for that price I asked for a moment to call my husband. This entire time my rep spent at the front desk lazily blocking the front desk and small talking with other employees. It felt completely like he could care less how I felt just does he have a sale or not?
When he returned he asked «So what are we doing?» with lazy attitude. I asked him if there was anyone else who could assist me because I was getting a very bad vibe from him and didn’t feel good about the interaction. Instead of doing so he did nothing but try to over-​talk me on why I was getting upset when he did nothing. At this point I felt intimidated and harassed. I again asked to speak with someone else, to which he informed me he was the manager. I replied if he was the manager and this is what he does with a client then I feel even worse about this interaction.
At no point did he apologize. And only after more lazy explanations about things I never asked for or about, he eventually had another person assist me, Lisette.
I am not sure if these people are so bored by their job that they think this lazy service and intimidation is the only way to make a sale but it was frightening, and it only escalated when I asked for different assistance and was not immediately helped.
When I had interactions with Lisette and the Dr. I felt like this might be a place to come back for contacts, which I mentioned I wanted to do after the glasses. But after the entire experience I left feeling attacked, judged, harassed, and ultimately not helped at all. This may have partly been because I am a woman. It may have also been more because I am a transgender woman.
Regardless, everyone there needs to be retrained on customer service and handling of requests (not just lazily trying to make a sale). The manager certainly needs an intensive review of his practices, because obviously he doesn’t have a standard of care, and the others in his semi circle of computers are following his lead.
AND I STILL HAVE TO WAIT FOR THE GLASSES!
The most fair thing I can think to do at this point is to remove this review «IF» my next visit to get the glasses is a radical improvement. I don’t need apologies. I just need to be treated like a customer who’s business you would value.
So, if the review is still up ~ GUESS WHAT?

My appointment was for 10:30 it’s 11:45 and I have yet to see the eye doctor. The place is not very busy, just slow. I recommend setting up appt and then going shopping in the plaza or at target across the street. This place is cheap in money but expensive in time. Next year I’ll go somewhere else and pay extra to save my time. The people are pleasant and helpful and I normally wouldn’t complain, but I have another appt today that they are making me late for.

The word «total scam» gets thrown around all too often these days. It comes dangerously close to entering my mind when I see the selection of eye glasses that this place has available at the 2 for $ 69.95 deal. You would truly have to be a mega hipster or a cave mutant to even consider procuring one of these troglodyte goggles. I would only consider a purchase if I had a sub 80 IQ or one of my eyes were drastically larger than the other.
I have to say that I’m starting to enjoy the attitude that I get when I call. At first I thought it was me, but maybe they ARE doing me a favor when they answer the phone because they sure as shit act like it. I have spoken with one gentleman that was pleasant to work with, but overall the lot of them despise the portion of telephone etiquette between pick up and hang up. They play this cute game of «you don’t have insurance» or «your insurance doesn’t work here», and I play the «I got a bunch of time for this shit» game. In either case I lose because I have to fight with some person unqualified to speak with another human.
I finally broke down and purchased some contacts against my better judgment. After our little insurance song and dance, she basically said, «Just come in because you have to fill out your insurance paperwork. By insurance paperwork, I mean that I’m far too busy doing personal things to deal with this right now». When I finally stopped in, she did her best not to be helpful. When I picked up my contacts a week later, she acted as if she had never seen my face before. My humor and good looks are pretty memorable, so I was offended.