AutoZone

My car battery had died on my way taking my kids to school, a neighbor was gracious enough to give me a «jump». After getting them to school I called around to get a good price on a new battery. This store gave the best price, so I drove to the store, (parked out front) bought the battery ($ 148.57) then left. When I got to my car it wouldn’t start. An employee was nearby so I asked if they could jump my car. He said no and went into the store. I then called my father and he said he would come help me. Meanwhile I decided I would get my money back for the battery since no one could help me inside. As the employee was processing my refund, I told him there was no way a manager would let that much money walk out the store, at the same time I noticed the manager was 2 registers over totally ignoring the situation, the employee stated that they were «Too Busy», there were 3 customers in the store counting myself. They weren’t too busy to take my $ 148.57! He gave me my money back and I waited in front of the store with my hood up until my father came and jumped my car, (15 mins later) we then drove 3 blocks west and bought a battery from O’Reilly’s Auto Parts. It was one of the WORST customer service disasters I have EVER experienced. If my father wasn’t available I’m SURE I would’ve been stranded in front of the store for god knows how long. This would have gotten –10 star but I HAD too give it one star to post.

If you don’t know anything about cars (like me), these mechanics will squeeze as much money out of you as possible! Luckily, the AutoZone guys here are here to help! My car’s headlights were dead, so came here to get a replacement. The autozone fella helped me find the right bulb and taught me how to install it. I also purchased a new set of windshield wipers since mine was all screwed up from the last winter. He also helped me install the windshield wipers and gave me some tips on how to take care of them. I was very surprised and satisfied with the service I received that day! :)

They tried to scam us. We left our car lights on and the battery died, so we took it to this AutoZone location for a recharge. We dropped off the battery in the evening and came back the next day to pick it up. The next morning, the attendant said he was only able to charge it a little because the battery was bad and we needed to buy a new one. We took the battery to O’Reilly Auto Parts on Cermak instead, where they told us the battery was fine and gave it a full charge. Shady.

I’m not the most car repair saaavy I must admit, which is why I’m so thankful that the people at autozone are so helpful! Not only did they help me pick out the right tail light bulb, but also helped me install it! AND they saw that the check engine light was on and helped me diagnose the problem — turned out to be a tubing disconnect issue and they just fixed it on the spot! I can’t recommend them enough!

I went here on 2 occasions in the past week and they went above and beyond what I thought an auto parts store was supposed to do. I went Christmas Eve for a new battery because my car was not starting properly. They sold me the battery and one of the employees went outside in the single digit weather and changed it for me. It was not something simple. He had o remove a bunch of screws to remove another part blocking the battery form being removed. I would not have been comfortable doing it.
I went there again today to get a wiper blade for my dad’s car and once again one of the employees asked me if he could put it on for me. I will definitely be giving them my business in the future.

I’ve had to file fraud charges against autozone. Do not order online from these guys.
They do not accept online orders at all stores and when you are sent to another store the price gets increased. My $ 78 order became $ 117.40.
I have called customer service, the regional office, the store, visited the store, filed a complaint with the better business bureau. Now, not only will they not return my money, they refuse to give me the parts.
I have no choice but to file fraud charges against them and proceed with legal action.
9÷13÷11 Follow Up:
I was to receive a returned call today with an answer on my refund, which I had already told «nothing could be done to help me»
Did not receive a call as promised and all calls to regional office went straight to voicemail. A call to the manager at 4100 S Archer resulted in me being told «no you can’t have the parts, No you can’t have a refund, and you must deal with corporate only»
My bank has accepted the fraud charges, and will be acting on this soon.

the guy working in autozone helped me to check whats wrong in my battery and helped me to replace it. He got a good working attitude, very hard working.

Ok,
I’m a gal who can barely open the hood of her car — not something I’m proud of, it’s just the way it is, and my 2001 VW Cabrio’s battery was on it’s way out. I was about to bring it to my dealer — as there were other issues that needed attending, but the thought of them charging me 3x’s what other places would was making me crazy. So I jumped on Unilocal.Here I saw the 2 reviews for Auto Zone on Western & Cermak… read them 1^st!
I get there right as our 3^rd snow storm of the season is rolling in — in Dec. no less ;-(
Luis greets me (when does that happen at an auto parts store?!) and asks if there’s anything he can help me with. «Ha! I say, why yes…» Then I explain my battery problem, and that I understand that they are willing to check it before replacing it to see if it only need to be charged (something else I learned from the reviews). Which he proceeds to do… in the pre-​snow storm in the parking lot! Then I mention the headlamp that was out, the windshield wiper fluid is out, and the bad wiper blades. He changes ALL of them — happily!
Then as the finale, I told him that unfortunately, I still needed to go to the dealer as my check engine light just lit up a few days prior. He runs a diagnostic for me!!! No charge to boot! (That alone cost $ 75 at an unnamed dealer — One I won’t EVER go back to I may add… has some bloke w/​an accent as it’s spokesman and has ‘barn’ in it’s name ;-)
All this at an auto parts store!
I drove home in the storm and could actually see out of my windshield, won’t be pulled over for a missing headlight, and when I leave for work tomorrow morning when it’s still dark, I know my car will start!
And when I DO visit the dealer — –the ‘City’ one not the ‘Barn’ one, I’ll now if they’re making stuff up regarding the check engine light — I have the diagnostic print out to back me up…
Thanks Auto Zone and Luis! YOU GUYS ROCK!
Cat

We pulled in with our battery barely holding a charge, half expecting that we’d need to pick up a new one. The sales associate wheeled the battery testing cart out and tested it — says all it needed was a charging. SHE took it out of the car (even dealing with a rusted battery latch bolt) and hooked it up to the charger — despite my frequent insisting that I could do the hauling around.
While we were waiting in the store, the employees would dutifully clean up strewn items when customers weren’t around. Several were singing to the upbeat music playing over the intercoms. I haven’t seen this such positive employee chemistry in a long time!
After the battery was done charging, she again refused to let me carry the battery back to the car, and even installed it back into the engine bay. I felt a little better having held a flashlight for her that we happened to have in the car.
Of course, AutoZone doesn’t charge for this service. But I can’t thank the staff enough. I’ve always been a frequent AutoZone shopper; I may now be a lifetime customer. Thank you!

This store, more specifically, the sales associate who helped me, singlehandedly restored my faith in that little lost art form that was once known as Customer Service! Wow, WoW, WOW!
My dilemma was this: After leaving my hazards on for over 3 hrs a few weeks back, my car’s battery went dead (big surprise, I know.). I jumped it that night and it was fine for the next two weeks. The other morning, I go to start it up and nada, nothing, zip. I jump it thinking it was just an anomaly and shut it off about an hour later, go to start it and again, dead.
Now I need to get to a place to see if it’s the battery or the alternator. I had some scheduled visits down south for work and knew there were a slew of places on Western Ave that could accommodate. I was really looking for an NTB but not seeing any found a local shop and stop in. They didn’t have any battery’s for sale but could test my battery to see if it was a loss or just needed re-​charging. Result, need a new battery. That’ll be $ 10 for the test that took 12 seconds. Fine.
Not knowing the area too well, I ask where I can purchase a battery; the gentlemen sends me to an Autozone on 22^nd/​Western. Praise Jesus, Bless that man as I’ve not had a genuine, honest to goodness Customer Service experience in god knows how long and the one I was about to encounter was sheer genius.
So I step in to the Autozone and immediately Brilliant Sales Associate of the Year (or BSAY as he will be called from here fwd) asks if he can help me w anything. Explain my case and he’s like, i’ll pull your battery for you and give it a test to see if we can just recharge it. Cost? Zero dollars. Even if after the test they actually do recharge it… Cost? Zero dollars. BSAY goes out, takes battery from car, puts it on machine and result? Need new battery. Directs me to the choices and I choose the best one available. Who wouldn’t, come on now.
BSAY goes back out, new battery in hand, PUTS THE NEW BATTERY BACK IN FOR ME, puts back on all nuts and bolts for the battery guard, puts on this product which will prevent any acidic corrosion or build-​up on the red and black connectors, (they don’t have to do any of this, but this guy, this guy did b/​c he’s just that brill) all the while I banter w him about the nuances and intricacies of car batteries… he was a wealth of information and posited that it really *isn’t* a good idea to leave your hazards on for over 3 hrs, apparantly it’s bad for your battery, ha. Furthermore, that once you «drain» a car battery, it loses a great deal of overall life expectancy (yes, we’re still talking shop here, not human life).
All said, it doesn’t sound like much and maybe you’re thinking, jaysus dude, he changed your battery, he didn’t cure you of cancer, big deal. Well, if you go and check out my review of Mid City Nissan, where I am currently leasing my car from, you’ll know exactly why I feel this way. Take this Autozone experience and do the 180 degree, exact opposite and you have my encounters with the hole that is Mid City Nissan. Abhorrent and repugnant in every aspect that place.
Thank You, BSAY, for once again, restoring my faith in FANTASTIC and INFORMED customer service, wooo-​freaking-​hooooooo !!!