Bank of America

I’ve been trying to call this branch since last Thursday. The phone rings 4 times, and if nobody picks up, the auto-​systems says they’re all busy and instead of keeping you on hold it ends the call! Finally, after a FULL HOUR a redialing, I get one to pick up the phone. The reason for my call is I wanted to open an account with a sizable deposit and don’t feel comfortable doing it online. I needed to be sure the location was able to make the associated card in the branch as opposed to mailing. Simple question right? Does your branch make cards on-​site or ship? The employee who answered didn’t know what I was asking at first, then I heard her asking a manager about my question. She came back with «I’d be happy to make an appointment for you to see what I could do you for you.» WHAT?! I explained, this is a SIMPLE question. I already know what product I need, I simply need to know if you fulfill the card in your location or ship it. Which is it? She offered an appointment again. I hung up. I’ll be taking my business elsewhere. I’ll also be contacting corporate to let them know how inadequate this location is. Never in my many years on Unilocal seen a business with 1 start on EVERY SINGLE ONE of their multiple reviews. Now I know why first hand. STAY AWAY!

I go there only for deposits and that is very close to my home. Generally service is slow so I don’t recommend this branch.

Go elsewhere if you have a matter that may take some help from BOA employees. I came here for the first time to make a deposit and witnessed an elderly gentleman at the window. What caught my attention was the clerk nearly screaming at the poor man. I can understand getting frustrated with elderly people if you feel that you’re repeating yourself over and over, but the issue wasn’t the man not understanding her. The issue was that she wasn’t understanding him, even though he tried to repeat and explain what he needed help with. She assumed that he was just old and dumb, but reality was she wasn’t expanding her mind to comprehend what he was telling her (I understood him!) A second employee came by and tried to fix the situation and ended up yelling even louder at him, to the point where he had to say, «don’t scream at me.» She made up some B.S., saying she thought he couldn’t hear her. That poor man wasn’t getting the help he needed AND got screamed at by 2 employees. I’m just disgusted at those women. Thumbs down and 1 star because I’m unable to give 0 stars.

This is the Worst branch ever! Very rude staff, long lines, and they have screwed up my transactions a LOT! Going to stop using BOA because of this branch.

I have been with BOA for over 20 years. This has to be the worst branch in their family! Customer service is a disgrace. Recently I called their customer service line to complain and was told they have had other complaints and apologized profusely and I was notified that management was working on it. Well as of Wednesday its still the same! The branch at Clark and Halsted is how they should run! What a difference!

I only go here because I have to for work deposits and it’s the closest branch to my office. They lose at least 2 of our checks EVERY month and blame it on the place they get sent to (but I’ve never experienced this problem at any of their other branches). Service is as slow as it gets because of the incompetent tellers. I’ve started to make the longer trek to their branch in Roscoe Village — they’re quick and haven’t lost any of our checks yet. Avoid this place!

The most incompetent group of individuals I have ever seen at a Bank of America. I thought Chicago would be quick and easy especially with such a major name bank. Wow, was I wrong! Go to another location or bank! Save your time! I’m in line and have this much time to write a review and a line of 40 people behind me on a Wednesday at 11am. I can’t imagine how bad it must be on a Friday afternoon.

Wait an hour for a clueless banker? Sure.
BOA in General is terrible. They lost my auto payments (how does THAT happen?). To try and fix that has been a terrible inconvenience. Hey BOA, I want to give you MY money. Why do I have to jump through hoops to give you MY money?

I was hoping my simple transaction would be quick, but because I didn’t allow an elderly woman cut me, the whole staff got hostile and confused, and I ended up being very late to soundcheck next door at the Riviera.
A sour old man thought yelling «you’re not important! You’re low class and low culture!!» at me for not letting the confused old woman cut me was appropriate. Talk about low class, yelling at a stranger in a bank.
I told him agreed with him, I’m NOT important. But I didn’t have time to gift my turn to this woman.
Something I thought was funny but didn’t say outloud was; the line of kids forming next door at the Riviera I make feel less alone and encourage with the music career I made for myself probably wouldn’t agree with him and me.
Never the less, in any other situation I would let any old lady cut me out of courtesy and gratitude to the elderly, but this was my only chance to make my deposit as I’m stuck on a tour bus 14 hours a day.
All I did was not want to keep those kids waiting any longer. I don’t encounter that kind of animosity in my daily life and I hope the BofA staff learns to be attentive and fair.

I was in here again making a work deposit. Slow as always. Lady in front of me complained it’s so slow and I agreed. We both expressed frustration about the lines and how slow it is. More people began to agree, a man waiting decided to take to Twitter to vent about his bad experience here.
Funny thing… when I went back to work my boss told me the manager had called over and asked that I didn’t rile up the customers and to have a ‘better attitude’ next time I come in. Moral of the story, don’t complain about the slow service and this branch even if it’s true. I was under the impression that if a customer is upset then you should fix the problem-​not call their job, tattle on them, and tell them to readjust their attitude.

BoA’s handling of a problem THEY CREATED with my merchant account nearly shut down my online business. The banker I worked with at a downtown branch quit so now I’m with Chase and they’ve taken great care of me down at the Chase Tower location.