Chase Bank

Lazy bankers and tellers. When you want to do deposit with cash, they keep telling you to use the atm.

I’ve been a Chase customer for most of my adult life now and have never had a problem. Also, the people at this location have never been anything but courteous and helpful.
That being said I wanted to share the following conversation I heard over the weekend as I stopped in here to get some money from the ATM:
«Woman 1: *Begins hand-​jiggling Woman 2’s boobs*
Woman 2: Stop jiggling my ti**ies!
Woman 1: *Gets in her face* THOSE ARE MY TI**ies! Just hurry up and get the money out!
Woman 2: I only have 30 dollars. Thats enough for an 8-​ball (cocaine).»
Best conversation ever.

I received a promotional voucher in the mail for Chase that gave me 200 $ in return for opening a checking account with direct deposit. I have been interested in switching banks for awhile, primarily for the Chase Quickpay, but I just hadn’t gotten around to it. I went this location to open an account, which usually takes a long time, but the people working there were very quick and answered my questions thoroughly. I also spoke with a very helpful representative named Steven who helped me set up the mobile application. Overall, I had a great experience at this location and will be back!

First things first: Chase as a corporation is as evil as Comcast. I know this, you know this. So I am reviewing the tellers at this location. Nothing less, nothing more.
Anyway, I’ve had nothing but good service with tellers at this Chase location. I used to live by a different Chase in Evanston, about 10 years ago, and I remember being frustrated to the point of tears when trying to cash a check drawn off of their bank back then. They wanted two forms of ID, and they must match your current address, etc. etc. I had to humiliate myself by returning the check to the person who issued it to me, and get cash. From then on, I’ve avoided Chase whenever possible. Money problems are frustrating enough without being humiliated and treated like a criminal.
But of course, with them being so large, it’s impossible to avoid them forever, and I’ve found myself at this location twice in the past year. I was able to cash two work checks here, with only 1 form of ID, and even though I’d just moved and my IDs didn’t match the address on the check, something the location I visited in the past would have reamed me for. But at this location, teller was polite and friendly, gave me no hassle at all. I went in pretty much EXPECTING to be given the run-​around (I won’t be able to get to a DMV and update my IDs for a while, a few weeks basically, and I was expecting to be told to do that), but I didn’t. I was in, out, hooray.
So I’m giving three stars as a compromise. Chase itself is a company I wouldn’t cry a single tear over if it went belly up, but I want to acknowledge that my last two visits to this location as a non-​account-​holder were hassle-​free. I don’t know if it’s the tellers being top notch, or management at this location being less anal, or if some lawsuit went through addressing these issues in the last 10 years which is why they’re more reasonable, but either way if I’m forced to deal with Chase, I just might tolerate this location more than most.

This branch has its act together, from the Branch Manager, Reeve, to the banker, Kenton, who helped us refinance our car. We were made to feel very welcomed and comfortable, and the information-​gathering process took less than twenty minutes. We had news of our approval in less than two hours, and the refinancing now saves us about seventy dollars per payment. The knowledge at this branch is far superior than others in the neighborhood. It doesn’t get any better than Reeve and his staff here.

I use Chase Bank for my personal banking only, I’ve never taken out loans or anything like that through them, so overall I like what they offer as far as mobile banking and accessible ATMs no matter where you are in the city.
That said about the company its self, this location is just alright. I like the staff members here, they’re always really friendly when I go in.
We stop here more often if we’re driving, because there’s almost always street parking just outside the door, and if not there’s a lot across the street that we stop in for 3 minutes if someone waits in the car.
What I really don’t like about this location is the fact that it’s just below the Lawrence stop, which is great if you’re traveling by train, but it’s filled with people hanging around looking for money.

Most banks are filled with staff and tellers who are non-​nonchalant and indifferent. Sometimes, they don’t even look you in the eye. But this Chase branch is different.
I actually know the names of three employees in that bank. I don’t do weekly bank errands but I have enough business to do at the bank that I have gotten to know them in the past three weeks. These are people who are kind and attentive.
I think it’s kinda crazy that at my bank, there are people who know my name and when I walk in, their faces brighten up. Isn’t that sad that I was taken aback by that friendliness? Either way, I appreciate that extra touch. It makes me feel like I live in a community, not just some huge city where everything and everyone is fast, busy and indifferent.
So while Chase may have too many fees (what bank doesn’t though, really?), etc., this branch is staffed by people who are knowledgeable, care about their community and what they do. I can’t ask more than that from the people who handle my money.

About 2.5 wks ago I was in this branch to straighten out some fees that Chase phone CS told me to bring in past statements to show Chase older bank charges to get re-​imbursed. Chase had been billing me $ 4.95/mo for bill payment that I’d never used, nor ever wanted. They had previously re-​imbursed me for 4 months of fees by phone, but the phone rep. couldn’t see my older statements to verify the bank withdrawl because I still want those paper statements & their system doesn’t save very far back. I was instructed to bring my paper statements to my local branch. 4/​13/​10 – Well, the 1^st person I spoke to was George. He was like speaking to jello. Every time I told him what I needed (for them to refund the money they took) resulted in him telling me he couldn’t see that in his system. I’d point to the stack of paperwork in my hands that those were the statements he couldn’t see in his system. Same answer. I think he may have glanced to acknowledge I had papers on his desk, but he was still intent on ignoring them. After the second or third round of this nonsense I told him I wanted to see the manager. George went to him, was supposedly told the answer wouldn’t change, but I could wait to speak with him. Of course I did! This was money that shouldn’t have been taken from my account by my bank & I was getting the round-​around. I waited– 25 – 30 minutes. By this time the majority of people that were in the bank during the lunch rush were cleared out, yet I remained. The Manager, Edwin Urbietta, who was actually the guy to guide me to George’s desk in the first place finally had a spare moment to discuss my banking needs. How great! Not so much. He didn’t look up my case in his computer, he wouldn’t look at my stack of paper statements. What he did do was tell me that I received statements in the mail every month & that it’s my fault that I didn’t come to them sooner. Right-​he told me that it was my fault that I didn’t notice my bank stealing my money. Me thinks a new bank is in order here. Well, I explained how things work in the world to him. I told him that I will be reporting this activity to the Attorney General, they’ll investigate by actually looking at the paperwork I had in my hand, they’ll write to Chase Corporate, Chase’ll probably stick the money back in my account, maybe write some laughable non-​apologetic letter regarding the error, and then I will be looking to close my accounts. He didn’t care. This is the type of banker we apparently have at this Chase branch-​RUNNING THINGS! Smug, arrogant, & not interested in helping customers that wait for half an hour to get their own money back due to bank error. He probably made me wait because he didn’t want the other customers to hear the stink & was also probably hoping I’d give up & leave. I see Chase finally refunded my money today-​after my letter to the AG, as promised of course. Now onto closing these accounts so they can’t reach in and take what they feel the deserve-​even after their own representative by phone refunded half of the amount they took. And all this over less than $ 20. Do you know what your bank is doing? I know what mine is doing. They’re about to get kicked to the curb.

Bank employees are okay. Chase is evil… too many fees, poor customer services, and low interest rates.

i would sooner open a bank account with a flea infested dog than give my time or money to chase bank.

This is an excellent small branch of Chase Bank, staffed with knowledgeable financial advisers and very resourceful bankers. I have been visiting this location for the past 15 months for personal and business accounts and they always offer top-​notch service and advice.