Byline Bank

I’ve been a customer of Byline since 2001 when it was still North Community Bank. I tried to log on to their online banking service today, received an error message that my logon information was incorrect and directing me to phone them. I called the number, listened to the blather about recording my call, etc., waited 11 minutes with no further action and gave up. This is unacceptable, and if I could get into their web site, I would complain to them.

Terrible loss of service for converted North Community Bank business bank customers because their vendor won’t support QuickBooks Online connectivity (or Byline won’t pay for it) — Quickbooks (Online) is only one of the biggest small business tools in use today. After weeks of grueling attempts to get this to work after the conversion (and customer support telling me it would be fixed ‘any day now’), this is what they responded with and what is now posted on the business bank site:
«If you are a user of QuickBooks Online, please be aware that direct login from QuickBooks Online to download transactions is not supported within Business Online Banking. You may download a transaction file from the Transaction Download service found within the Reports Tab of Business Online Banking. Use the upload feature within QuickBooks Online to upload your transaction file. Please contact Cash Management at 866.518.9128 or
if you have any questions.»