Chase Bank

I used to love chase bank, then I started going to this location and it was the worst experiences ever. I have had multiple incidents at this location where the teller and the male manager have been so rude and unhelpful. One of the bankers whom was very nice suggested I ask the teller a question when getting money out and when I did he was so rude to me and refused to help and acted as if I was the biggest inconvenience. This is my neighborhood location and it makes me want to close my chase accounts knowing I have to go to this location.

Well. I guess they are friendly and try to help so I can give one star for that.
I tried to make a credit card (Chase Sapphire) last Monday ²⁄₁₆ for two reasons: one to sign the contract with a wedding venue and pay for the deposit, and one to travel overseas and pay for my expenses as it waives foreign transaction fees. I wanted to do this as I could get 45 000 points easily by spending over 4000 dollars in 3 months. I initially hesitated as I was leaving the country on Saturday ²⁄₂₁ and also the deposit was due on ²⁄₂₃.
I was told by Chase (this branch) that I could have an expedited delivery to the branch by the end of Wednesday (²⁄₁₈) and pick it up then. Well, it wasn’t there by Thursday (²⁄₁₉). I had to leave work early for both Wednesday and Thursday to come and pick up the card but obviously it was meaningless. They said it was due to weather conditions.
They apologized and told me on Thursday that the card could be shipped to a foreign address that I will be staying at and I could get it in 3 business days. So obviously the first reason (paying for the wedding venue and getting 45 000 points) was out of question by then.
I said sure to that suggestion as I could still use it overseas if I got the card by mid week. Well, nothing came by Thurs (²⁄₂₆). I called the credit card service department and they told me that it left on Sunday (²⁄₂₂), 3 days after I met with the folks at the branch where they apologized in the first place. I was obviously pretty pissed by this point but worried also as I was already extending my stay at one place to wait for the card (at my own expense) but could not stay here beyond Friday (²⁄₂₇). I didn’t want the card to be delivered to this address after I left.
Well I called this branch today right before they closed for the day (Friday here, Thursday in Chicago). After a long wait, I was told that the card was actually shipped to my Chicago address. Incredible.
Who is going to take responsibility? No one I guess. Sure they apologized and the folks that I talked to today had nothing to do with the entire process so I apologize for sounding mean. However, who’s going to be responsible for
1. Not being able to make the deposit for the wedding venue with the card and not getting the 45 000 points which is the primary reason for getting the card.
2. Not being able to use it overseas while I was travelling and having to have my friends here pay for a lot of things. Also having to pay for currency exchange for cash.
3. Having to change my travel plans so that I could wait at one address for the card to arrive (costing money and time obviously). Also having to leave work early for no reason last week, making some folks angry at my work.
4. Having to pay for international calls numerous times (not alone being on the phone and wasting my precious time)
5. Just getting pissed during my travel?
Nobody but me.
Sure you can tell me that I should have planned ahead and ordered the card earlier. Well then I should not have been told that things could be done. I could have just applied for Barclay Arrival card online instead and still gotten it earlier during the travel.
Chase is fine and this branch is fine for regular things. Don’t get me wrong. They are friendly (not the main call center though). However, when things don’t go according to plans, neither the branch nor the main credit card department showed that they could handle them in a helpful, organized and expedited manner. Also, no one takes responsibility once things fall through the crack.
Thanks.

It takes alot for me to give five stars.
And i am not the type of person to do it unless I was actually VERY impressed.
I will say this:
The only reason i even got a chase account was because of these folks.
One might think that this is because it is a rich neighborhood, and thus they want to kiss as much ass as possible, but when i went in there, I looked like a hobo. Stil they very quickly explained in very normal terms what was a good idea for me as far as an account. They didn’t even have a problem with just «real talk» about it.
That blew my mind.
To this day, i do very little banking there, and still, they treat me like they know it is important for me.
They are a huge bank, and instead of being full of courtesy that was scripted, they went the extra few feet to just speak to me very plainly.
Which, when you think about it, is still absolutely a form of customer service.
One that I simply cannot argue with.
I have been to other branches, and whatever, not that great, not horrible.
These folks, however, are actually caring about getting people in there, and making them feel comfortable.

These guy are just awesome! This branch is no frills and you won’t get a «no» anything! They are super helpful with a anything.

Came in at 5:30 on a Friday (yes I was THAT person) and met with Kevin in regards to being added to an account, as well as opening a new credit card. He worked with me for an hour (staying late into his weekend while it was 70′ and sunny out) to ensure I walked out with everything I needed. Couldn’t be happier to be switching to chase!