Chase Bank

The smell in the ATM area, this is right before the main lobby, is beyond approach. I pray that if you’re reading this the staff has changed the flooring in the ATM area, its had a musty, vomit inducing smell for the last 3 years.
Yet, I still return because its the closest Chase ATM to me. Dollar, dollar bills yah.

I’ve had some OK interactions with some helpful folks here in the last few years, but I’m giving this two stars for a few reasons.
West Loop is a growing — BOOMING — neighborhood, but this is one of the SMALLEST Chase branches.
AND they just did a weird reno to add a platform desk and make the available space in the branch EVEN SMALLER. Which makes no sense.
It also means that people inside the branch are basically standing right over the shoulder of those at the ATM. That’s not creepy or insecure at ALL!
(Yeah, it doesn’t apply when the branch is closed, but it’s still super weird to have someone looking over your shoulder at the ATM.)
Despite having an extra platform desk, I wasted about a half hour (waiting 15 minutes two different days) to get help straightening an issue out with several of my accounts.
I’ve started to go to several other branches because of the lack of security at the ATM and the lack of service (and those places will actually respond to their Private Client customers, too.)
I would avoid this one until they get a branch that isn’t in the back end of a shoebox.

Today, I found that in order to take care of a particular variety of personal business, I needed a certain bank form. I went to this chase. I’m a customer.
Me: Hi! I would like to know what a _​_​_​_​form is exactly. I would also like to know if I can come in to procure one here in the near future.
Woman: * fake smile* Well– what do you need it for?
Me: * Against my better judgment when what I really wanted to say was «none of your business», I tell her*
Her: * fake smile* «I’ve never heard it used for that before… but its just a _​_​_​_​_​_​_​_​_​_​_​. Kinda like a bank statement.
Me: *realizing that I’ve just been shut down in the nicest way possible* «OK. Um so I get one of those every month so, thanks?» (Mind you, I specifically needed info about WHAT I INITIALLY inquired about. That or THE FORM ITSELF. YEAH. THAT WOULD’VE HELPED MILLIONS).
Her: «Have a nice day!»
I get it. Okay? There’s some bad folks out there doing all kinds of things with bank info. Alright. But this was just… strange. They’re SO hell bent on deterring WHATEVER in that branch, that they just… Grrr. I’m just done lol. Goodbye Chase. Hello normal banks– that– aren’t– so– used-​to — f’ing –up –that-​they-​treat-​you-​like-​a-​criminal. Banks are uncomfortable enough.

Strictly for the ATM use. The machine takes check deposits and gives me cash when I request it. I haven’t been let down yet. I also haven’t had personal encounter with a chase representative in quite sometime thanks to the internets. They often try to get me to sign up for a credit card, which I probably should get type of rewards card, but I haven’t been very persuadable.
This location has the card scanner on the door so folks don’t use it for sleeping quarters, so feel safe, and warm.