Citibank

The worst customer service ever three old African American women who talk to you like your trash nasty attitudes hate going here would never open a account here I only go because my checks I receive from work are from here hate this place and the ugly old black women who works there even the Jamaican old lady is evil.

In spite of the negative reviews, I visited Citibank on 47^th for the first time today. The teller who helped me was informed and friendly. The security guard at the entrance was also friendly. Everyone in the bank was black. i am white. Just mentioning that in case color has something to do with the other ratings.

I have a few credit cards with Citi and no bank accounts. Since I mostly pay them online, I never stopped in even though I’m at the shopping center a lot.
So when I stopped in I was very surprised. The staff was friendly and while small and tucked away, it was very clean and uncluttered like most banks.
I paid my credit card and was actually pitched a new one that had some special perks I might liked. All very quickly and nonchalantly. So well it was more like a suggestion from someone trying to help me out.

I have had a business account with Citibank for many years. Recently moved my business out of the loop to the near southside. I have never met a more unprofessional branch manager in my adult life. This branch is bad news ! The people at the top need to make serious personnel changes at this branch… starting with the branch manager.

the absolute worst customer service of any establishment i have ever been to. i literally stood in line and waited while the cashier joked and chatted with each customer in front of me. after waiting this extended period to get to the front, the cashier was very rude. i will never take my business there again.

Horrible! Have been banking with them over for a while. Made us jump through hoops to deposit money for a down payment on a condo. Then placed a hold on a CASHIER’S CHECK! The tellers always seem to be in a bad mood. On a positive note the salespeople are quite nice, but if they were not you probably would not open an account. Not only did they hold the money on the cashier’s check, they held the equal amount to it, thus doubling the amount on hold. When you call customer service they don’t know what is going on and say it is an error that will correct after updating!!! They also run you credit to open Cd’s! When we asked what this is about we always heard «That is company policy» They do not try to think outside of the box. Whatever happen to the days when banks would be happy to take your money?
When we finally got all our money out they asked why? Duh!