City Kids Dental, PC

Best dentists ever! Everyone here is so kind and caring, it makes you look forward to going to the dentist. Highly recommend every dentist here, especially Dr. Mary. If you want your kid to have the best dental experience and have their teeth taken care of by the best of the best, go to City Kids Dental! They make sure your teeth are as strong as they can be and tell your kids exactly how to care for them in the future!

Dr. Mary and Juana surely have angel wings under their clothing. Due to my kids’ anxieties, I’ve tried 3 different kid dental places in Chicago, this office has been the best. They do their work with heart and kindness. They show empathy to the kids and talk them the entire way through, even when Tom and Jerry cartoons playing overhead can be distracting. Everyone there is pleasant. One of the few offices where you call and always get a friendly person on the other line, Everything is so easy, Way worth the money!

The care seems ok, although they are quite eager to xray and find cavities. Also, no insurance taken and even though I was reassured by their office that their charges are what insurance companies call «fair and reasonable» I ended up with over $ 200 paid out of pocket (paid $ 450 for 2 routine exams for 2 kids). I would say if your child is extremely squirmy or active to the point where you have difficulty controlling them, it would be a decent place to go — otherwise stay in-​network with your family dentist!

I absolutely LOVE the dentists here and how great they are with my kids. I have had super experiences and I think that sometimes my issues with the cost don’t seem as important when my son isn’t terrified of the dentist. Some things you can’t put a price tag on. However, you can put a price tag on dental costs and it’s hard to swallow near $ 500 for about 35 minutes for two combined check-​ups (a six and a two year old) and xrays (for one). I know that Dr. Tierney is a specialist and I really like the other doctor too. I really hate that they don’t take insurance and are considered out of network. My son’s recent visit was extensive and cost around $ 1600. We got $ 165 back from insurance because they are OUT OF NETWORK, this was after we had to follow up and ask that they submit the bill since the insurance company had not received it a few months after our visit. Every time I leave, I feel conflicted, I am happy with the service and my kids view of the dentist but feeling like I am emptying the bank account by going there. I really can’t say enough about how knowledgeable the dentists are and Dr. Testa has responded very quickly to an email I had with questions after an appointment. My other concern is that the price goes up each year (which I think is normal) but it’s now approaching the $ 200 mark and they charge an extra paperwork fee for first-​time visits (which seems odd since it’s one paper you fill out and they don’t do any insurance work/​etc.). I keep going back because I do like the doctors so much but every time I leave, I start looking around and comparing costs or asking friends what they do. It’s a lot of money and for our visits this year, we’ve already depleted our flexible spending account for the year for my son’s dental work since the reimbursement is so minimal since they don’t take insurance.

Dr. Mary is really great. The kids love her. Extremely knowledgeable. Her hygienists are also very good. Have been going for years and would highly recommend her to anyone.
Only negative for me would be the cost and the fact that she will not take insurance, so I have to pay her high costs up front and then wait to be reimbursed. Kind of annoying. Truthfully though, if I was in her line of work, most likely I would take the same approach. …We all know what a bunch of slime these insurance companies are.
All in all, you want a top notch kids dentist. Go there.

I agree with all the other posters here regarding Dr. Tierney’s skilled handling of 3-​year-​olds. My kids were petrified of dentists when we first started going; there were a couple of times that they simply refused to cooperate for the entire visit. Dr. Tierney and her staff were remarkably patient and kind and tried every trick in the book, devoting way more time to my kids than I’m sure was allotted in the appointment schedule. I was so impressed that I continued to come back to the practice after moving to Oak Park, despite the less-​than-​fun trek up Western.
My kids are no longer scared. They are still treated wonderfully. However, I won’t be going back. While the dental staff can be very accommodating for kid behavior, they make absolutely ZERO accommodation for busy parents. In fact, they seem to delight in being unaccommodating.
Insurance? They don’t take it. They say they submit to insurance plans for «reimbursement» but I have yet to see a reimbursement — there is no incentive for them to follow up and they simply don’t. My last bill was $ 500 out of pocket, which I’ll never see again. They won’t send evidence of submitted receipts so you can follow up yourself.
Despite their getting paid high rates and NOT discounted insurance rates, they require a ransom for missed appointments, too. No exception for sick kids, etc. I’ve never experienced this, but I know that others have been treated abominably.
My last straw? After driving from Oak Park for forty minutes for TWO half-​hour appointments, I was told «gee, I’m not sure we can take you.» I was 7 minutes late. SEVEN. I had two appointments scheduled back to back, and I’m quite sure my now 6 year olds weren’t going to take half-​hour time. I’m not saying it’s ok to be late, but look at the schedule first! Say Hello before threatening to cancel the appointment! Again, absolutely no effort at accommodation even when the facts easily allow it. Eventually, they allowed both. Gee, thanks. We were out of there in 30 minutes, leaving them an extra thirty minutes to chastise someone else.

I took my three-​year old here for his first dentist visit, and I was very impressed. The front desk staff were helpful (they even emailed me the forms to complete in advance of the appointment). Our appointment started on time. The technician was friendly and tremendously patient with my son; she did a great job explaining the tools to him and getting his cooperation. Both she and Dr. Testa provided me with useful information and put my concerns about my son’s pacifier use at ease. The office is bright and inviting. Provided everything goes smoothly with the billing/​reimbursement process, we will definitely be returning. Convenient location with lots of street parking (and a pay lot across the street).

I took my son here for his first dental visit and was pleased with the overall experience (I thought the dental assistant had a more impressive bedside manner than the dentist herself), but when I got the bill, I realized that I’d been misled into thinking that Dr. Tierney is in-​network with my insurance company. I had called to find out cost since I have coverage but am not employed (so any cost is a LOT for me right now), and I was specifically told that «you’ll be reimbursed 80 percent of that $ 195.» That’s absolutely not true since Dr. Mary is not in network with ANY insurance company. So someone either misspoke or misunderstood the ins and outs of insurance, which in the end is costing me a lot more than I can afford. So I’ll be looking for another dentist for my son; communication is as important to me as the quality of care

After a major accident where my general dentist told us we had to extract my 3 year old’s tooth, Dr. Testa at City Kids suggested we wait and see what happens. She was right! We waited and the tooth revitalized itself! Now, today we returned after we were told my 6 year needed to start ortho work by the general dentist. Again, Dr. Mary said let’s wait till she’s at least 8 and see what happens. And we are! I’m so glad we’ve got both of our kids at City Kids Dental. They are on the conservative side of interventions, yet working within evidence based practices to ensure our kids’ teeth are taken care of the right way. I trust them to do what’s best for my kids, and I even learn something new every time I go in there on how to better care for my kids’ (and my own) dental health! Yeah City Kids!

Great experience here with Dr. Mary Tierney and with her associate. My kids beg to go back to the dentist.

I was referred to Dr Mary by a friend who already sends her 2 kids there. I took my 3 yr old daughter to Dr Mary for the first time this past weekend and she was fantastic. My daughter sat on my lap during the whole appopintment. Dr Mary first took her time to make small talk with my daughter and put her at ease. Before she used any instrument, she always introduced it first and did a little game on my daugher’s hand so she would be familiar.

I have to agree with the other reviews. My son who is now 12 has been seeing Dr. Mary for the past 5 years or so. Never a complaint from him when it’s time to see Dr. Mary. My son is tells me that the experience is fun. That is because Dr. Mary is so kind, gentle and can chat with kids at their level. Amazing how Dr. Mary remembers the slightest details that capture my son’s attention. Ease with scheduling, great office and staff, plenty of parking, insurance bills are rapidly submitted. Always a positive experience. All kids should see Dr. Mary!!!

I have always dreaded when I would have to take my kids in for the first time to see a dentist. I imagine screaming, kicking, and biting.
When we went to see Dr. Mary, it was the total opposite! She has this demeanor about her that makes you feel so relaxed! My son loved her and how she spoke to him and asked questions in her sweet voice!
My son respects her so much he will tell me he can’t have chewy candy because Dr, Mary said it was bad for his teeth!
If you have kids, you have to go see Dr. Mary!

If you have kids… you NEED Dr. Tierney.
This was the BEST dental experience for my kids.
I think my daughter wants to grow up to be Dr. T.
Good job to her and the staff!
we’ll be back in 6 months!

She is great with my kids

My daughter (now 4) bonked her front door on a table (yeah, I know…) and we needed to see a pediatric dentist ASAP to determine what to do. Dr. Mary was able to see my daughter almost immediately, was very reassuring to both my daughter and I, and came up with a good solution that our regular dentist hadn’t even considered. We are full-​time patients now and she’s great.

I am just annoyed that I just called for an appointment at 10:00 AM on a Wednesday and couldn’t get anyone on the phone. I heard she was good but will try to find someone with more normal hours.

My children have been patients of Dr. Mary’s for over 9 years. She is friendly, kind, and patient with my boys. My oldest had quite a fear of dentists when he was three, and she was so very patient with him at each and every visit. We love our Dr. Mary!