Diamond Home Services

Fortunately, I decided to use this company on a good recommendation from a family member and did not allow a few negative Unilocal reviews to steer my decision. From the initial contact and estimate from one of the owners of the company, to the great price and service, I have been extremely happy with their superior job. We replaced 12 storm windows and a few others in their entirety. A quality job with a great warranty. No one has called «harassing» me for more work since the job was completed 3 months ago. They executed what was promised and I cannot wait to use them again for future projects.

I have had a good experience with this place. Had three custom made storm windows put in a few years ago. Still working well as I have referred my daughter who liked them. Not sure why there are poor reviews, but worked out well for me.

They don’t understand ENGLISH. I have repeated told them, nicely, that I am having work done in the spring and to please make a note of it and call back then. Today, OCTOBER, I received another phone call. I started to ask the woman to please call back in the spring and she hung up on me ~~ they lost my future business!

For at least 5 years now Diamond Home services has called me monthly to ask whether I need work done. And for years I have had no needs.
Finally when I did have needs, I set an appointment with a two hour window. With 15 minutes remaining on the window and no contact from them, I called to learn the person can’t make it. I rescheduled the appointment.
On the reschedule, no one came. I didn’t get called or contacted in any way.
I called back after being abandoned twice to give them another chance and spoke with Millie who says she was the Manager. Ironic that she makes that claim because I specifically asked for a supervisor, and she said there was none on duty until «tomorrow.» So I ask for a manager and, Surprise! SHE is the manager. Right.
When I explain the situation to her she blames last week’s Jewish holiday and a guy’s car trouble. Then she «reminds» me that two years ago I was not home for an appointment set with them, as though I deserved to be blown off twice in a month. Can’t say I remember that, but also can’t say it isn’t true. It may be. She then asks me whether I have the money to do the work now. That was enough.
Either way, it was too defensive for me to want to deal with them any longer. I asked to be taken off of their call list. We’ll see whether that happens.

I’ve had electrical work done by them on 3 occasions and price was fair and completed in timely fashion. No complaints and their sales/​estimator was a very nice and true professional.

Complete a**holes. I made the mistake YEARS ago of asking for quotes online and gave them my home number. THEY NEVER STOP CALLING, NEVER, NEVER. And they have an arsenal of numbers — (312) 857‑5178, (312) 788‑8735, (312) 286‑0761.

These people – who have never done business with me – got my unlisted phone number and called me to solicit business, which is against the law. When I told them that I don’t accept telephone solicitation calls, they very rudely hung up on me.
Do business with them at your own risk.

Expect to get a «hard sell» from this firm, who outsources most of their jobs. Windows, home repairs, and more are offered. Once on their customer list, you will get called monthly for repeat business.
Prices: expect to pay more, as the contractors will be outsourced.
For those new to remodeling projects, this company may be a good choice, as it will save you time if multiple contractors are involved.