ET Locksmith

My tenant called to say that the lock on his front door wasn’t working. I called ET and they got a technician to come out on Saturday so I didn’t have to take off work to meet them. It turned out that my tenant was at home so I didn’t have to come but it was nice to know they are available on weekends. Plus they don’t charge an additional fee to come out after hours.
It all went smoothly. They technician called me to let me know that he was on his way so I could let the tenant know. He took my debit card info over the phone when he was finished and then emailed me a receipt. I’ve used them quite a few times and been really pleased with their service.

ET was available within a couple hours of when we called. Gave us a short window for arrival for a home repair service — 2 hours. Turned out they were free early, called first to make sure that was okay. Of course! Diagnosed the issue within a minute. Were able to fix the problem within 15 minutes. Made recommendation about replacing the whole knob/​lock set down the road but didn’t insist on that as a solution right away. Overall very pleased and all for a reasonable price.

Hired ET Locksmith for a lock change to a porch door that I never had a key for. Brandon came out and he was awesome. Took one look and told me that he could possibly make one of my house keys work in the lock. He was able to do that instead of having to replace the whole doorknob and lock. Fast and easy. Would HIGHLY recommend!

Alex R. showed up on time and took care of the broken key in front door in less than three seconds. Was friendly and chatty while he wrote up the invoice. Great guy, great service.

This place was easy to get ahold of and was able to come get me into my condo after I locked my keys inside on a Sunday night. Took a little longer than I hoped to arrive because the technician was pretty far away on another job but he kept in contact with me and was very friendly and efficient was he arrived. Would recommend and use again but hopefully never will have to!

Found a deal on Angies List to have our garage door removed and a new door installed. Great over the phone service and they accommodated my schedule. Ask for Harvey. He did an excellent job installing our new door.

ET Locksmith showed up an hour after we called, on Labor Day, and managed to fix our broken lock in such a way that we didn’t have to call the landlord or do anything besides sign on the dotted line. The technician was very personable, and the charge was completely reasonable, especially considering it’s a holiday. I hope I won’t need to call a locksmith again any time soon, but if I do, it’ll be them!

I had just moved into a new condo 2 weeks ago, and as I was throwing out stuff from the move I inadvertantly locked myself out. I was in the hallway with the only advice was to try and credit card nudge the door open.
Chris from ET Locksmith was at my front door 35 minutes after I called. He was friendly and did his best not to cause any unneeded damage. He was in pretty quickly, I’d say 5 minutes and it was very appreciated. Like I said I just moved in, and don’t know my neighbors. All my spares were inside, because I didn’t plan on locking myself out the first 2 weeks. Thumbs way up for this company and the service.
thanks,
Dave

ET locksmith to the rescue again. I just used them for the second time and they were quick to answer the phone call, and quick to arrive at my home. Process took about 1.5 hrs from call, to the tech showing up, and work completed.
I, first called ETL. a few years ago when my front door lock was giving my problems due to the humidity causing the wood door to swell up. I have a thicker than normal door which causes more of an issue during the humid months. The repair was better than anything I could have done and it lasted for about two and a half years. In the past, I was tinkering with it every 9 months or so.
The same lock just popped out and ET locksmith arrived and took care of fixing it again. Many thank yous to Angie who answered the call and to Patrick who did the work. He was quick, informative and suggested replacing the lock to avoid a repeat of the same issue, but since the lock he hand on hand was brushed silver and the current hardware is polished silver, I opted to have him repair it, with a call back in the future when the correct lock is ordered and is ready to be installed.

The listing says ²⁴⁄₇ 365 days a year. That is not the case. I called at 9:00 am on Sunday and was told that the office wasn’t open until Monday so we would have to wait.

Great customer service! Excellent communication! Adam was outstanding– he congratulated me on my first home purchase and made sure he cleaned up after himself. Adam worked efficiently to replace two door locks and two deadbolts. I will absolutely encourage my friends and neighbors to call these guys first and ask for Adam when they want the job done right!

Thank you ET Locksmith! My family and I returned from a long trip only to find we had the wrong set of keys and couldn’t enter our place. Adam came out quickly and opened the door for us. What a lifesaver. He also had suggestions on what items to get as our knob depth wasn’t standard.

Thanks for getting me into my place at 2a after a very boozey trip to Mexico! I discovered I didn’t have my house keys a couple hours before flying back to Chicago. I was flying through Phoenix so called in between legs. I expected to be home by 1a so set it up so Patrick would meet me then. My flight was delayed a short time so when I got to Chicago I changed meet time to 1:30a. Baggage claim took longer than expected so called again to change meet time to 2a. Nobody got annoyed by my constant changes and I was expecting to get charged an arm and a leg for a 2a Sunday morning lockout. ET Locksmith was courteous and the price was extremely reasonable. I’ve since recommended my property management company change their go-​to locksmith to ET Locksmith.

Based upon reviews in both Angie’s List and Unilocal (if you aren’t a member of Angie’s list, I recommend it – $ 10/​year I think? is worth it), I chose ET for getting locks re-​keyed. Despite a slight mishap about rescheduling times, Wayne showed up on time for the original appointment. He was well-​prepared, polite and extremely efficient despite the change in orders. He made sure that I checked that the locks worked when he was finished, which I appreciated. We will most likely need assistance again for new doors, and I hope that Wayne will be sent out to see us again!

My front door lock was no longer working from the outside of the house. Alex came out and gave me two options. He explained what was happening and then replaced the barrel and provided the new key. Alex was great! Very polite, professional and speedy. I will definitely call upon ET Locksmith again, perhaps to re-​key the other doors. My only disappointment with them was the additional cost for service/​trip charge. I think if they come out and actually do the job, the trip fee should be waived or subtracted from the actual cost of material and labor. That, however, is not Alex’ call and I still think he was great!

Its just before midnight and Tim just opened up our locks (after I somehow dropped my keys down the elevator shaft). He called, came by after just over 30 minutes of waiting and did the job with his handy toolkit. He was also careful to mention legal requirements about lock picking which made the operation feel a bit more comfortable. Hopefully I never have to call a locksmith for lockout again, but if I need to, I know who to call.

Eli made gracious amends by refunding us half the labor cost after I mentioned the extreme difference between the quote and the actual cost. I truly appreciate his earnest response and wanting to ensure that we were 100% happy with the service — price and all. Many business owners today do not even care to reply to customer issues, especially not with the speed and concern that Eli replied to our issue. Thank you, Eli… I understand that the parts cost extra but that you did the right thing by refunding a part of the labor cost. I will recommend you in the future based on your attention to this matter and the pride you have in your job alone!

Tim did a great job installing new hardware and rekeying a lock for a rental unit. Once again they did a great job.

Since my last review, I got an apology and they comped the service charge. I do appreciate the effort to make me feel better about my last 2 experiences.

We purchased a 2-​flat building about 2 years ago. The door buzzer/​intercom had never worked, but it wasn’t at the top of the priority list.
I decided it was time to get it fixed, you know, to streamline our food delivery process.
I picked ET locksmith based on the reviews.
Slava was the guy who came out. He was a pretty cool guy, clearly knew his stuff. I sort of followed him around to see if he needed help and to see what he was doing. He was very efficient.
It turns out 2 of the 3 interior panels were bad as was the outside one. I also asked him if he could re-​hook up the door opener since we had the door replaced. The wires were there, but they weren’t live. He was able to do some MacGyver tricks drill a few holes and was able to run a new wire.
It took him about 3 hours to diagnose the issues, and install the new parts including the door opening mechanism (which involved drilling out the trim to fit the mechanism). I watched him work and he didn’t waste any time. I offered to do the clean up because at $ 95/​hour I’d rather do the sweeping myself.
The work was great the guy was friendly, but I can’t give it 5 stars. There is a $ 39 fee just to come out… that doesn’t sit well with me. There are tons of service trades that don’t charge a fee just to come. I think that’s robbery. My bill was $ 600+, you still feel the need to charge a $ 39 service fee?
Worth noting, you can’t pay with credit card unless you want to pay the 2.5% service charge.