Domino’s Pizza

Placed and online order with Domino’s Pizza at 5:36PM. My fiancé went to pick up the order, but when he arrived at the restaurant, at 6:17, they were unable to find the order. I took a screen shot of the order confirmation and forwarded it to him. After 30 minutes, my fiancé called again to tell me that he was unable to pick up the order because I paid with a credit card. He took my credit card with him just a precaution, but even then they wouldn’t give him the order. Because I was unable to pick up the order myself, I called to speak to a manager. A male employee answered and said that a manager wasn’t in, and wouldn’t be available until tomorrow morning. I explained to him that I had placed an order online and that my fiancé was in the restaurant attempting to pick it up, but denied. He said that it was a security issue and that the card holder had to be present. I explained to him that there was no message on the checkout menu that specified that the cardholder had to be present at the time of pickup. He said well you can call the number on the website. If customer security was such an issue, why isn’t there a message specifying that guests must be present at the pickup counter if using a card? I’m writing this review for a number of reasons; 1) The order was already paid for, I checked and my account had been charged. 2) I placed the order at 5:36 PM, the order should have been ready 15−20mins later, but wasn’t completed until 6:40. 3) The order sat on the counter while my fiancé waited in the lobby area. 4) Why is there no cardholder policy posted on the website at checkout?

Domino’s
1453 E. Hyde Park Blvd. 60 615
773−324−3800
1÷10÷15 ORDER #363 011
Jerod, driver
Robert, manager
1) the delivery driver called me & said he’s 3 minutes out & I mentioned (what’s already in the delivery notes) that the bell code is 125 & the apartment is 701, then he said he doesn’t come inside of this building (keep in mind he hadn’t arrived & it wasn’t’ a parking issue, as there’s always a spot right out from because of the hydrant that if you put on your flashers & come up quickly — which delivery is — you have no problems; there’s also a flashers only parking spot across the street in the middle of the block; this was premeditated as if there’s an issue with my building & delivery area — however I’m in a condo building in the heart of Hyde Park where there’s no such issues). Plus this is my 6^th order & NONE of the previous 5 deliveries was there even a mention of this much less a problem! Worse when the delivery driver asked if I want to cancel my order I said no & that I want it delivered (brought up like the other 5 times) & he was rather rude & basically told me I want to cancel it then.
Of course all the extra time is contributing my food getting colder, warming back or not, as well as impacting my schedule as I ordered it to be delivered at a specific time (later then when I placed the order).
2) when I called & ASKED to speak with the manager the woman who answered gave the phone to a non manager that AFTER I explained the entire situation & I asked for the number for the regional corporate offices put me on hold & later another man identifying himself as the manager picked up the phone & I had to begin all over again.
3) the replacement delivery driver was going to get a tip, & I tip well, but just had to open his mouth & chastise me about why the other driver had an issue! Thus he lost his tip! I doubt it was a different person!!!
4) my food is getting even colder now as I refuse to eat until after I finish typing this up, going on-​line, & figuring out how to message this to Dominos customer service, corporate, & Unilocal!
P. S. Keep in mind I never raised my voice or spoke rudely to anyone during this process.
P. P. S. They forgot to include the plastic for with my pasta order (the 1^st time that’s ever happened).
This is ALL utterly unacceptable & I will never be a customer again & will never recommend you to anyone, in fact I’ll be vocal about this experience & NOT recommend you to anyone!
* added after review *
Someone called me (regarding below eMail) & I said no thank you as I don’t wish to patronize Dominos again even for free (the credit added to my account or the credit I earned from 6 qualifying orders of $ 10 per your current special). Plus I don’t trust someone at that store wouldn’t tamper with my food in retribution. #DontDoDominos
(eMail below)
Samuel J,
We appreciate you keeping us updated about your concern.
We have received notes indicating that a credit was placed under your account at your local store. To redeem this credit, please contact your local store directly. We will report your additional comments to the appropriate person.

The customer service is horrible. You’d think they’re giving you the pizza for free! Never again.

Ordered from here 20+ over the last 2.5 years, and I cannot complain. The food is what expect it to be: greasy, salty, and cheesy. It’s very inexpensive and they’re always running deals of some kind. Delivery is also very fast, in my experience.
Only complaint is that occasionally the delivery guy forgets my sauces, so I always add a note at the end asking that they double check. Since then, they’ve been on the ball.

I don’t review too many huge chains like this, but I figured I would warn folks. I had a pretty crappy experience ordering delivery.
We’re staying in a hotel less than half a mile away. After placing an order for an extra large pizza, some bites, a pop, and a few sides for dipping, we were quoted only 30 minutes for delivery. Great! The deliver driver called to announce their arrival and has us come outside. Somehow they only had our pizza and the wrong pop. The driver said they thought the pop was wrong, and realized that something was missing when looking at the $ 40 receipt. We told them the correct beverage and that we’d also ordered bites. We were made to sign the receipt, and the driver said they’d be right back with the rest of our order. Since they failed to mention the sauce, I called back and reminded them of those as well.
The driver returned 10 minutes later and alerted us that he was here by honking. Out we go to grab the rest of our food. Nothing was cold, luckily. When we come back in to eat our pizza, we’re missing a topping but we just left it be after all of that. The food wasn’t bad, and the driver was apologetic, but the overall service was lacking.

I’m one of those weird people who likes extra sauce and light cheese on a pizza. I love that Dominos has that option. I’ve had it at multiple locations, but this one does it best. They actually listen! Extra sauce is clearly there, and light cheese is honored. This will forever be my college pizza shop, and I’m so glad they delivered for four years.

They’re a delivery company that only does partial delivery. This is the only food delivery that will not come up in my building, occasionally. They got into a disagreement with the fire department, and the way that this «delivery company» decided to handle it is to change to doing only partial delivery.
Also, the pizzas are more often than not luke warm at best.

Really disappointing experience. We had to wait for 2 hrs to get 2 small pizzas and a 2 liter delivered. Pizza was cold. This place is only a half mile from where we live! And it cost us $ 32 for two small cold pizzas and a 2 liter of diet coke. Never ordering from here again.

Excellent service! Every time we order our food to be delivered from this location, it is delivered within the time quoted, it’s warm, and the delivery driver is very professional. Mind you, we order from this location approx. six times within a three-​month period (this can definitely be taxing on your sexy body).

This place can be a bit inconsistent. Even so when they’re on, they dough is obviously of a lower, pre made grade. Not worth ordering unless you have a coupon of some sort.

HORRIBLE. I placed an order and called the store first to get a wait time. They stated it would be 30 minutes. So I saw a special on-​line and placed the order. After 45 minutes I called they stated it was on its way. The on-​line tracker stated it wasn’t even made. I stated this to the lady and she said it wasn’t updated. 45 minutes after the call still no pizza. They charged my card because it was placed on-​line. I called my bank and I called the company to communicate my disgust. There are several pizza places in Hyde park take your pick-​Pizza Capri, Papa Johns, etc. Do not order from here. NOT WORTH THE HASSLE.

Okay, I admit it. I sometimes eat Dominoes. Don’t judge me. I think their new garlicly hand tossed crust.
Yesterday I ordered a large green pepper, onion, and roasted red pepper with hand tosses crust. (It’s awesome, you should try it). Anyway, I was really surprised by how nice the guys were when I stopped in to pick up the pizza. It was a standard Dominoes pizza, but the service was quite outstanding.

Update 7÷16÷2013
I had, for three weeks, left a 5-​star review on here, as this location had cleaned their act up a bit and things weren’t getting messed up every time. Last night I ordered at 11:50pm and paid for my order. An hour and fifteen minutes later and after five phone calls to the store (they did not answer, of course), I went to bed figuring they weren’t going to show up. They didn’t.
I called today noticing my bank account was still charged and am told I will have to call my bank and have the charge removed. They also said they didn’t deliver the pizza and «tried» to call, but my iPhone had 0 missed calls, I provided my partner’s number who also had 0 missed calls, and no voicemails for either of us. I’m told I did not provide a good number. Yet, I ordered two more times in the last week and they were able to contact me just fine with the info stored in my online account profile. Last night they magically couldn’t get in touch with me when Jenera wanted to get out of the store early.
When you have someone charge your bank account then NOT DELIVER the product, you try to call and have it taken care of and are told it’s your fault, there is real, serious problems with the management.
Robert needs fired so fast. I’ve said that in every review I have written here in the last year and stick to that. He’s incompetent and extremely rude with people who keep his business running with their patronage.
Previous Review of 1 Star:
My last several orders have been crap from here. I called today to explain that the store in BoysTown is awesome, the pizzas are accurate, delivered on time, and the toppings aren’t scant and cheap. This location, however, produces the pizzas Domnos was infamous before they underwent such heavy reconstruction. That said, these pies often have dough that has either over risen (yielding super heavy, tall «hand tossed» pizzas, more crust than anything else on the pizza) or under risen (making the crust oddly hollow and thin from the deflated air bubbles). Also, when you ask for extra sauce or, as the barbecue pizza allows for triple even, they seem to take sauce away! It’s like they’re trying to make the driest pizza with the fewest toppings possible.
The manager today, when I explained these things, said I should have called immediately when each pizza was incorrect and not waited for months to say something. Fair enough, but I am not the quality checker of this Dominos, even though I am writing a review. Isn’t that the manager and the shift lead’s job? I explained that it was midnight last night by the time the pizza arrived and that I did not wish to call that late. So I called less than 24 hours later to discuss this and he acted as if I was calling for more free, bland pizza, which I assured him I was not.
So, sir, take your offer of a cheap $ 6.99 inferior pan pizza (Pizza Hut won my business back today in Hyde Park) because my order you messed up last night was $ 25.00.
I hope the corporate office takes a look into this Dominos location.

Tell me something, does being in Hyde Park necessarily require that a chain restaurant/​store be terrible? Every time I order from here (probably once every couple months), the people are rude, it takes FOREVER for the food to come, and — more often than not — some portion of my order is wrong. I like HP, I do, but in my experience almost every chain restaurant or store (CVS on 53^rd, I’m looking at you) is completely subpar. Domino’s is the perfect example. When I’m not in the mood for deep dish, Domino’s is my favorite, which is why I keep ordering again like an idiot. Save yourself a lot of frustration and order from somewhere, ANYWHERE, else. Yes, maybe I will start taking my own advice. :-)

I’m only giving this 4 stars because my husband loves Domino’s and hates Giordano’s, which is our only other pizza delivery option in Hyde Park. (We are boycotting Papa John’s and did not want to lose our prime street parking space by dining in someplace better.) This location deserves a 3. We ordered online on a Thursday night, and our order was delivered accurately and timely. Don’t expect gourmet pizza, folks. It is what it is. Greasy, tasty, and cheap. I agree with Hina Q. – the Parmesan bites are addictive.

Crap service. Ordered a vegetarian pizza but found meat in it. Called to complain to the manager. No apologies at all! He asked me «So what do you want me do to?». Are kidding me? I have dietary restrictions and more importantly they messed up my order so the least they can do is apologize for their mistake and offer a refund or replacement. Finally he offered to send me a small pizza instead of the medium I had ordered for free but I also had to pay the $ 3.00 delivery charge. No thanks!
I finally joined Unilocal just because of this terrible experience.

Not too sure why other reviewers have had issues with this location, but I think they do an awesome job. My order always arrives on time, it’s hot, fresh, and accurate. The delivery drivers are always friendly. Definitely a good place to order from.

You’re getting Domino’s, you should know what you’re getting in to. This location isn’t over-​achieving nor does it fail on a massive level. The service is friendly, the pizza is good, the coupons are great. Be prepared to show ID or the credit card you paid with if carrying out.

I always enjoy pizza night and Dominos has great pizza, and the bite sized Parmesan bread are dangerously addictive but just so yummy! I know I mentioned this in my previous review so I will move on to the important part… check your order before you pick up!!! If you get delivery double check all the items before the delivery guy leaves. This is the second time they handed us our pizza and said bye… umm what about the parmeasan bites, coke, and dipping sauces that we paid for and are on the receipt… hmmm :p. So for that I give it a 3 star.

So first off, unless it’s late, why are you ordreing from Domino’s instead of Cholie’s?
But more distressingly, even more so than the general Domino’s incompetence at everything pizza-​related, is the fact that recently a friend of mine ordered 2 pizzas for $ 12. When the delivery guy arrived over an hour and a half later, my friend was expected to pay $ 15 for one pizza. Come on guys, if you’re going to suck, at least be cool about it.