Dunkin’ Donuts

I agree with the other reviews that describe this as «the worst» Dunkin’. I live down the street and come to this one often due to its convenient location. No more. How do you fuck up coffee so many times? I just don’t get it. Also doesn’t help that I’ve never seen one employee there smile one time.

Worst Dunkin ever. Every Time I come it is a long wait specially through the drive thru. Expect to be there longer than any other drive thru.

This is the WORSE Dunkin Donuts in the city!!! I used to stop here religiously because it was on my way to work. For the past year and a half, they have been screwing up my order. They can not even get a coffee with cream and sugar right. This morning the drive through wait was approximately 10 minutes. I would have left but I was blocked in with cars in front and behind me. I asked for a large coffee cream and sugar. They added only cream. It is so simple yet they can not get it right, I am not kidding when I say 9 out of 10 times they screw up the order or give you stale bagels. Since the beginning of this school year (I teach) I go OUT OF MY WAY to another Dunkin just so that I can have my order done right.
Not only do they screw up my order nearly every single time, but the wait time there is ridiculous. So sad, because I love DD, but this location is just terrible.

This is literally the worst dunkin around. Every visit is a long wait, and terribly inconsistent. Last visit I ordered an ice tea, and they put a squeezed lemon in it, when I asked for a new one they acted like I was crazy. Today, I ordered an ice tea and it was cloudy and looked like dish water, tasted bitter and old. When I asked for something else, I got attitude. I don’t get it! You know when something looks old. I’m over it. I guess it’s time to go back to dragging the kids out of the car at Starbucks.

Never stop here if you’re in a hurry, like on your way to work. You will have to repeat your order approximately 4 times before they ⁸⁄₁₀ get it right. I do love me some cheap coffee and the girls who work here are nice and they don’t complain if I bring my dog in if I’m walking to grab a coffee. Never get any of the ice cream in the freezer that’s pre-​packed. It’s probably been sitting there for months and the one time that I tried it was freezer burned and nasty.

Worst Dunkin Donuts on the planet. I seriously don’t know how this place is still open. They ask for your order at the speaker, ask it again at the window and still mess it up EVERY SINGLE TIME! They literally have a bunch of idiots working. I’ve had to tell them over and over again I didn’t order this, I ordered *blank* and they still argue and charge me for the wrong order. I have had it with this place! They need new management, new staff, or shut them down and open something that’s not a headache everytime you want coffee and a breakfast sandwich. Like how hard is that???

I drove through drive in this morning to get a large cup of coffee. The person at the cash register did not give me my change back. I gave them $ 5 dollars and 25 cents and the coffee was 2 dollars and 25 cents.
I have been trying to call them but the phone number they have listed is no longer in service.

What’s the quickest way to ruin a vegan’s morning, you ask? Put cream in their coffee when they asked three times for it to be made black. Today was the third strike for this particular location. I won’t get into other reasons why this drive thru staff seems incompetent to me, but just know it’s enough for me to drive 3 miles out of my way to go to a different location.

I love Dunkin and generally the staff is friendly here (both since it was at the old location and since moving across the street to the drive-​thru location) but the service here is awful every time I go. Whether I go inside or the drive-​thru I’m always waiting way too long and they frequently get my order wrong. Most of the time the staff looks rushed and confused. Maybe they need better management…

I hate to give a bad review, but ive been standing outside the door waiting for dunkin donuts to open. They open at 5am but its 5:12 and the door is locked. I knocked and the employee didnt look over. Other people were waiting with me and decided to stop waiting.
Ive had a variety of service issues here. It has improved since when the new location first opened, but none the less this is still some of the worst service around.
Nice employees, but I am assuming very poor management. I feel like they must be understaffed or employees are constantly late.
Someone help this store!

Drive through is so convenient, and they’re pretty quick, as of course they should be, given that they serve bevs and breakfast. My donut was a bit more stale than I remember them being, and my latte was pretty bitter, but both were edible and fine for what I wanted, the cost, and the time it took to acquire them. Staff was fine, not super friendly (it’s no Hammond White Castle), but whatever, they got the job done and weren’t unpleasant. But I don’t know, I hadn’t been to dunkin in a bit, and I was underwhelmed by this experience. Still, is certainly go back if things worked out so I’m in the area and need some dunkin.

It’d be zero stars if this was an option. This is the worst chain location I’ve experienced in 34 years of fast food eating. They do have coffee. That’s about all I can say. They are NEVER stocked. Today, they were only selling poppy seed bagels and 5 donuts. No sandwiches, no Munchkins. The ice cream situation is worse. No sauces, no cups, and every flavor is either not named or named incorrectly. The person at the counter couldn’t name half of the flavors.
And speaking of the employees… I think they only hire people that have had massive head trauma. Every question or order is greeted with a blank stare and 5 second pause before they answer with «I don’t know», «I don’t think we have any» or «Let me ask my manager.»
Incompetence on such a grand scale that if they did a sitcom, it would be too unrealistic. Do NOT go here.

I’m writing this while waiting in the drive thru because it is ALWAYS this slow! I’ve been stuck here for over 10 minutes! This will be the last time.

This location just happens to be on my drive home early in the mornings. I almost ALWAYS regret giving them my money because it’s always screwed up. The employees here are not the most intelligent, I’ve stood in the drive thru for way longer than I’m comfortable with and all I hear through the «order box» is the employees trying to figure out how to work the thing. I’ve had to repeat my order numerous times. Stale coffee, cold food. Will someone please clean house, put some new effective management in here and get a decent staff. This place needs a complete overhaul.

This location moved two blocks south on Western. I wish I could give the new location negative stars. How frustrating… terrible quality control and appalling service. The staff is so rude and unprofessional. I’ve been here twice and it was hard for me to bring myself to go back, because they don’t deserve my business. NEVER AGAIN. Please boycott this place with me. There are so many well run coffee shops in the area that deserve to succeed… this is not one of them.

This location is closed. A new Dunkin Donuts/​Baskin Robbins is opening down the street at 1651 N. Western.

ZERO STARS.
I live a block away and will NEVER again patronize this place. Twice I have attempted to get a cup of coffee here, and each time no one was even present behind the counter. There were people in front of me in line each time, and there’s no way I’m going to stand in a queue with no prospect of actually getting SERVICE in a timely fashion. What am I, a complete moron? Just because you hate your job doesn’t mean you can IGNORE paying customers.
Maybe the boss/​owner is an idiot, maybe you all just suck at your job, maybe both. But you are insane if you think people will stand around like and have nothing better to do. I’m kind of glad though, because I can only imagine the trash coffee they must serve. If they treat actual people like their time is not worth anything, I pity the inanimate foodstuffs they serve. My worst guess as to the actual quality of the food is probably too kind.
Seriously, there are severe issues in the running of this Dunkins/​BR. I can only imagine the incompetence that allows both the ice cream counter and the Dunkins counter to be completely UNMANNED for more than 5 min each time I popped in.
I’m new to this neighborhood, so I’m really disappointed that this place is such a dump and run so poorly. For shame, Dunkins.
ZERO STARS.

I wouldn’t normally write a review that would admit that I went to Dunkin’ Donuts, but this one is exceptionally awful on a consistent basis. The food tastes like every other location, I’m sure. It’s the service that is awful.
On more than one occasion, I came in with friends after a good night of drinking only to have the incredible role reversal of the jerk on a cell phone experience. In this case, it’s the cashier on a Bluetooth piece. Each time I would order an item, he would walk off without allowing me to finish my order, only for him to be frustrated with me for ordering one item at a time.
Had he not been trying to actively divide himself between the different conversations going into each ear, he would’ve known that I wasn’t finished each time. But that’s what I get for being drunk and too lazy to walk a little further to something better.

I know it’s a kiosk, but I wish it had the coin hashbrowns.

I’m still a fan, but wtf? The last six times I got coffee here, I also got a mouthful of grounds.
Stop it!