Enterprise Rent-A-Car

I had a great experience here. I had left my car at Tigers Auto shop and Enterprise picked me up in a timely manner. When I arrived, Amanda made sure I would not be charged any out of pocket expenses and was fast. I had the car for 10 days and was an easy and fast return, and I was given a quick ride back over to Tigers! Can’t complain!

Made a reservation for noon pickup. No cars available. Could not pick me up from a couple miles away. Said they would call. They did not. Stopped in a 3pm. Still no cars. Said he would call before 5 to come pick me up. 5pm comes and still no call. I call in at 5:30. Says they finally have a car. I say I need picked up. Says he can’t pick me up. Says I need to take a cab. Also says they are closing at 6pm. Missed my appointment for the day. Epic fail. I will be renting elsewhere from now on.

This Enterprise is the WORST. It’s only three blocks from my home, but after they left me without a car not once, but TWICE, on Christmas Eve after I reserved months in advance, I was done with them and and now use Hertz in Wrigleyville. Prior Christmases they kept me waiting for one to hours after I was supposed to have my car because they didn’t have enough. These folks are beyond incompetent. Avoid at all costs.

I constantly rent cars from this location — it’s close to the Western brown line, so that’s very convenient. The customer service is top notch. I always get a call the day before my rental just to confirm if and when I’m picking up the car. Everyone who works there is friendly and accommodating, and the cars are always clean and new (I’ve never gotten anything older than a 2014 model).
Side note: they close early (at noon) on Saturdays, so keep that in mind when renting! And they are closed on Sundays as well.

If I could leave a ZERO rating, I would. The is by far the worst experience I have had with a car rental place. I made a reservation online for a Thursday night rental because my car was in the shop. I called ahead of time to ask if they could pick me up. They agreed it would be okay. When, I called later to confirm they were on their way. One of guys said that someone had just left to come. My apartment is less than 15 minutes away! I called back after 20 minutes had passed. No one answered.
When I called again, the automated message said that the office was now closed. I was transferred to the customer service hotline. The woman was no help whatsoever. She stated that all of the near by locations were closed. That I would have to call back tomorrow and talk to the store manager. Yeah, great. Now I was stranded for a night. When, they picked me up the next morning. All they could offer were «I’m sorry“s and «We were swamped last night». Then do not agree to pick someone up AND then lie and say you were on your way. If you cannot pick me up, okay. I could have found another way up, Über or Lyft.
They gave me an upgrade on the car, whoo… still doesn’t excuse you lying to me. I could care less that I went from a Ford Focus to a Chevy Malibu. Well, as you can probably guess I will NOT be back. Never thought, I would need to check Unilocal.For what, should be considered a reputable business.

Tried to tell me I owed for gas even though I returned it with a quarter tank, the same amount I received it with. Also, a rude, psychotic woman named Leah yelled at me over the phone about returning the rental car. This was after she called my parents phone number looking for me, even though she already had my phone number. She screamed at me and hung up on me. Not sure why she’s so angry, maybe having a bad day. This experience was made even worse, if that’s possible, when her supervisor met me in the garage and began ranting and raving about the situation. Oh and the rental car was dirty when I received it too. Yuk.
Steer clear of this place unless you bring a bottle is Xanax with you for the employees. They seem very unhappy.
I’d put zero stars but this app won’t allow it.

I’ve rented from this Enterprise location a dozen times in the last couple of years, including yesterday, and have always been more than satisfied with the customer service. I find the staff friendly and quite accommodating. I can’t really address the corporate policy aspects of some people’s comments, but I know that most rental car agencies are averse to debit cards because if something goes wrong they’d rather have access to something more than your bank balance at the moment. I sympathize with the person who arrived 10 minutes after closing time and found them gone, but I have to wonder why Elizabeth P. wouldn’t have made the precautionary call to say she was running late.

Due to this location’s vacation-​ruining level customer service, I am no longer an enterprise loyalist.
I came in to rent the car on Saturday at 11:15 (they close at noon.) Though I’ve rented with Enterprise dozens of times without event, they wouldn’t let me pick up the car with my business Visa because it can also be used as a debit card. I don’t really use my credit cards, and they happened to not be in my wallet. All I had were 2 different visas which could both double as debit cards. The manager at the counter was a stickler about needing a credit card and made me walk back home to find mine. I wish they could have just done a quick credit check or accepted any of the cards I had, which all actually represent real money. I couldn’t find them in time to walk back and rent the car, which is really throwing off my travel plans. I called them to see if there were any other options, like showing extra ID or running a credit check, but they put me on endless hold until well after they would have closed. They made the rental impossible then totally blew me off.
This could have ruined my weekend because my best buddy is turning 30 in Wisconsin tomorrow, but fortunately Budget is willing to rent to me using the regular business Visa. I searched around for a spot open on Sundays (Budget River North location is.) I called them and they said it would be no big deal. Also, it was cheaper than Enterprise.

Man — the customer service here is ABYSMAL. I was a loyal customer — but never again. So they book us for a 6 pm pick up. At 6:10 pm — on a very stormy night — we are just ten minutes late. You know, because traffic isn’t bad in Chicago, nor does it get worse during storms… I wrongfully assumed that there would be some lee-​way when it comes to picking up a car — boy was I wrong. No call, nothing — no email. Nothing — it would have been really swell to just get a call saying «hey are you coming?» I guess common decency is a thing of the past.
So we are 10 minutes late — lights off. Call Enterprise — we can come get a car from O’Hare (for an extra $ 200) — or we can wait til morning to pick up our original car — oh no wait, it’s gone already — no cars at Western. But there’s one at Paulina location but that’ll be an extra $ 300!
So whatever, we are out an extra $ 200 and two hours time to schlep back and forth to OHare.
Never again Enterprise.

This Enterprise location is helpful and accommodating. I own an auto repair shop nearby and they always take good care of my customers when I refer them. I’ve rented from them on a personal level also (most recently yesterday) and everything went smooth. I highly recommend them!

Horrendous customer service, discriminitory practice, didnot honor price. Literally left my daughter, who is 6, out in the cold. Will never, ever do business with them again. Will implicitly try to have my company to stop the corporate account.

Worst rental experience ever. My plane landed in Chicago due to a mechanical problem and I chose to drive 2 hours to my destination instead of wait another 12 hours for a flight. I called my destination Enterprise location to transfer my reservation. When I got to the counter at Enterprise Chicago, Jason, the representative, handed me a bottle of water and I thought we were off to a good start. Boy, was I wrong. He then redid my reservation spelling my name NERDith instead of Meredith. We walked outside to my compact car, toting my suitcase and carryon. It was freezing rain and windy. But Jason, the Enterprise rep, was destined to up sell me. Instead of the compact, which I was completely happy with; Jason suggested a minivan, because I was «a woman». In my chilled, shocked state, I declined. After spending a good 20 minutes outside in the horrid weather reviewing my upgrades, I agreed to take a beat up HHR. Since there was a ‘storm coming’ I needed a larger vehicle to get me through the weather. Excuse me? I’m from Detroit. I can handle snow and rain. Then Jason said it was required of me to get the optional insurance. I explained to him that I did not need this because my employer has insurance for me. He told me I was wrong. At this point, I was exhausted, wet and cold. I took the keys and was on my way. As soon as I confirmed the insurance was a myth, I called Enterprise. They eventually took the insurance off, but said I should be lucky because I got a ‘free upgrade’. I also reported Jason’s behavior, to which the manager replied ‘but you got a free upgrade’.

Meh, in general, I still can’t get over how much it costs to rent a car for five days or so, but that’s not exactly the fault of Enterprise.
Regardless, after some horrible experiences with Budget Rental further up on Western, I decided to take my business to Enterprise on Western for now on (about three week-​long rentals a year.)
I dunno, I actually haven’t a thing to complain about. I never had bad service and I love their whole «pick you up, drop you off.» Granted, the awkward conversation is a little uncomfortable when getting a ride (I can’t imagine the employees love the generic chit-​chat, either), it’s quick and beyond convenient.
To add, 9 of 10 times, I get very new cars. I always do the cheapest option, but for my limited driving, I certainly can’t complain.
Thanks, all!

I made a million changes to my reservation. Originally, it was for an intermediate car at $ 37.99/day. After I changed the date so many times, I did not notice that the rate nearly doubled. Brian noticed, and he also adjusted the rate to reflect my corporate discount. When he came to pick me up from my home, he told me he made an adjustment and now I was paying the original amount. He was very professional. They were very busy that morning, and he got me in and out fast and on my way, in a nice Mitsubishi. When I dropped my car off, they gave me a ride back home, free !

I have always used Enterprise both for quick «car repair» rentals and vacations, however after my experience at this office, I will never rent from them again. They were both unprofessional and rude. Buying a house is easier than renting a car from this place. Aside from the «extra paperwork» I had to fill out, they were pushy about the insurance, they questioned me about where I live and why I was renting from their office, and they continuously had private conversations while looking back at me. This was upsetting and humiliating! It feels nice to walk into a place that wants your business… clearly, they did not want mine.

This is more of a review of Enterprise in General-​but this is the location that I have rented from the most.
Generally this a an okay location. The Manager is kinda of not all that with it and really should learn how to deal with customers. Once I returned the car at 5:30PM, they close at 6. I asked for a ride home. He said «Oh sorry it too close to closing time» Then right then and there the Tornado Sirens went off and a thunderstorm hit. I said «Um I can’t walk a mile and half home in a Tornado or wait for the bus.» He finally did take me home but complained about it. I thought the corporate motto was «We’ll come pick you up»
Another time they stranded me on the Indiana Turnpike with a blown tire for days-​I had to pay to get it fixed myself.
This most recent time-​was weird. I reserved a car online. I got home and there was an voice mail for me asking me to call the branch to tell them whether or not I was really going to rent a car and that I should call them to tell them if I really mean to rent the car. Um If I reserved it online then I am going to rent the CAR. Don’t BOTHER ME. So I go in, get the car. It was an Chevy HHR. I have never driven one before. I drove off and almost got hit on Western Ave, I could not see out the back window. Bad car. Drove it back. The manager said sorry we don’t have any more cars and asked me what was wrong. I explained that I could not see out the back. He asked me not to «say anything» because the people standing next to me where going to rent the same car. I was not throwing a fit, or swearing, I was nice and calm just asking can I please have a different car? I am thinking «Buddy you need to learn how customer service works» If one customer complains to you don’t tell them to shut up, you deal with them.
So he said they have no other cars-​can I wait two hours? I said no I have to go to work. He said sorry we can’t help you. My husband said can’t we get one from another location? So he then handed me a piece of paper with other location numbers and asked ME to call the other locations to see if they had a car. I said «no you do it» He said «well as a favor to you I will call one» As a FAVOR? Seriously? So he calls one downtown. They can give us a car. We drive the HHR down there and they give me a subcompact. I paid for a intermediate. They say that is all they have. Now I have to drive this thing 7 hours to Ohio. It was TINY and not a safe car.
I get back to my office-​I am now two hours late for work. I call corporate and ask them to help me figure this out. I said can you call the locations or look on your computer and find a location with the right size car that I paid for and have someone bring it to me? I can’t leave work until after you close.
Here is what she said. «No. It is like you went to one McDonald’s and did not like your hamburger and walked into another McDonald’s and asked for them to make you a new one.»
Seriously Enterprise? You are comparing yourself to McDonald’s. She then said-​you have to take the car back to where you got it. I said I can’t go back up to Western Ave– I am now downtown at work. I can’t leave, and I have to drive this car out of town tonight.
I said no YOU call Western Ave and call me back with an answer. She said the same thing that the manager said at Western. «Well I will do this favor for you.» FAVOR? I just spend 200 dollars on your product which is not what I paid for.
So she called back and said there is nothing we are going to do for you. You have call all the locations in Chicago and find another car yourself.
So I called a few-​nothing. I called O’hare-the manager was very nice but had nothing for me.
I then called Ace rent a car at O’hare-reservered another car. Since O’hare Enterprise is open until 1AM, at 7PM after work I drove out to O’Hare gave Enterprise their car back and rented from Ace.
This is something Chicagoans must know. If you live in Chicagoland, the Enterprise at O’hare will NOT rent you a car. They have a new policy-​NO LOCALS. The trouble is that the in the city locations are woefully short of cars, so if you can’t get a car in the city, you can’t go out to O’hare, where they have more cars and get one either. This is the dumbest thing I have ever heard of. Even my family-​who live in Des Plaines by Enterprise could not rent a car at the O’hare location without a PLANE TICKET. This has nothing to do with safety or TSA, but to do with what one manager told me, that the O’hare location does not want to deal with local people who don’t know how to rent cars. Huh? Since when does a person who is renting a car, not know «how» to rent a car.
Enterprise corporate is a horrid company. Their call center is run by very young people who have no clue.

Two car-​less city-​folk need to get to Peoria for a wedding.
Enter, Enterprise.
Boyfriend made the reservation online* and everything was smooth-​as-​silk at pick-​up. Brian, the manager on duty, was very helpful and patient with two people who don’t generally drive and were unclear on which insurance option was best. We got a red Ford Focus — perfect for 2 people with 1 night of luggage each. The car was clean (freshly washed!) and we were good to go in a matter of minutes.
While they are closed on Sunday, we were able to return the car before 10AM (the time at which we «checked out» the car on Saturday) and only be charged for 2 days (rather than 3)**.
* Note to debit-​card users: Read the fine print. You need to bring in extra proof of address to use debit rather than credit. No huge thing, as Brian was super-​flexible with us (non-​fine print readers), but just so you know.
** You can also rent cars by the hour! Good to know.

Let’s say you need a ride for…
5 girls
5 suitcases
1 dog
10 bottles of wine
and…
a bunch of fall boots.
Well, compact sized vehicles of said girls will not suffice, and an SUV is in order. After Amanda C ran the price test all ’round town, this Enterprise came up $ 20 cheaper (per day!) than other locations (mainly downtown). So, a northside locale… perfection, let’s roll this thing bitches. I mean, not literally… poor choice of words when speaking of an SUV, I suppose.
Pick up: smooth
–a 2010 Chevy Terrain (mid-​size SUV)…and it was pretty new, only a few thousand miles. Very clean. Process took approx 15 minutes. I parked my car easily on Western Ave, but I’m pretty sure leaving it in their lot would’ve been a better bet. Regardless, pish posh… my real car also survived.
3 whole days (pick up Friday, drop off Monday): total cost with damage insurance: around $ 200.
A fabulous time with my friends, non-cramped…and a doggie in the back with the suitcases for good measure. All were returned safe and sound, and it was a much smoother ride. :)

Being that I live so darn close to this Enterprise and that I work with Enterprise as a concierge, I have used this location several times.
It has always been a fairly quick experience (which I really appreciate). The guys are friendly. and even pretty cute, ladies! I can’t speak to the rates as I get «the hookup», but I have always found Enterprise to have nicely competitive rates.
For me, though, it’s all about location, location, location!

I will never rent from Enterprise again based solely on my experience at this location. The staff was unfriendly and completely unhelpful. My suggestion is to rent from Hertz or Budget Rent-​A-​Car, both are far superior. Whatever you do, stay away from the Enterprise on 3844 N Western.