Enterprise Rent-A-Car

This is by far the best rental car agency in the industry. Their customer service I exceptional and prices are unmatched. The employees are diverse. Not that it makes a difference but I felt extremely comfortable. I would totally recommend these guys.

Terrible experience. I got stranded with four little kids in Chicago on Christmas Eve. I made a reservation with Enterprise and got a confirmation email. During the flight to Chicago, they left me a voicemail that they no longer had a car for me. I’m glad they didn’t let me make the hour+ trip from the airport before telling me, but I was seriously frustrated.

Similar to some other comments below, I had a reservation for Christmas eve and I got a call from the location letting me know that they had roughly 20 customers waiting for cars and they had none available (not sure how they could over book by that many). At this point, being Christmas eve, there were no cars available in the city or at the airports. Needless to say I was not able to rent a car and had to fend for myself in order to visit family for Christmas, which was the next day. Neither the location nor the main reservation line offered to make this right with some sort of compensation or assistance in the future. At least I wasn’t sitting in the office like many other people were waiting for a car that wasn’t coming. The one positive that came out of this was I was able to make Seinfeld references the rest of the weekend about how Enterprise can take reservations, they just can’t hold reservations!

I called ahead to make sure that I had everything I needed to ensure that I would be able to rent a car because I am 23 and they said as long as I paid for the insurance and had my debit card with a utility bill I would be fine. When I arrived at my pickup time they said that they couldn’t rent to me because I am not 25 and they would need me to have my own separate auto insurance in order to get a car. There was nothing stopping me when I booked or when I called ahead to confirm and check details. I am missing Christmas with my family because I can’t find an affordable cat nearby this late. Enterprise is a terrible service and I will never rent a car from them and I will be telling all of my friends and family to choose other services as well.

Sat in an office for hours on Christmas eve with a bunch of other people that all had reservations and they had no cars. Not much else to say.

Had a pretty good experience renting from this location. The only issues I had came from renting with a debit card. I was told I could only use a debit card at airport locations because I did not have an IL license. When I’ve used a debit card at other non airport locations I was allowed to rent upon presentation of two pieces of proof that I live and pay bills in the immediate area, and I live walking distance from the location. Luckily the staff and manager were really kind and my gf happened to be going on this trip and she just put it on her credit card. I also know it was a last minute reservation but the end price of $ 200 for 2 days was pretty steep. As Long as you understand enterprises complex rules you’ll be ok, the staff here is pretty cool, even call to check and see if you still want the reservation a day before so they can make sure to have a car for you when you show up

This place is quite slow. We booked our car reservation online early to avoid waiting at the store, however we ended up waiting close to 45 mins. When we got in the car the gas tank was practically empty and it reeked of smoke. We also ordered one of the cheaper cars online, yet we were given a SUV that ended up costing us more in the end. The staff is nice but we won’t be returning here in the future.

I made an online reservation ELEVEN days in advance and this location leaves me a voice message THE EVENING BEFORE my pickup date to say, «We’re pushing back a lot of a reservations due to a shortage of vehicles that we have available. .and we will be fulfilling the reservation based upon arrival.» That is bogus. I cancelled my reservation and upon further research online, found the same vehicle class for $ 300 cheaper and just in time to make my trip. Thanx Alamo.

The branch is understaffed, but the staff they have always do what they can to keep things moving along and resolve issues and are courteous and friendly. Frequent turnover doesn’t help, but in the past several years of using this branch, I have found that anyone who works there does everything they can to keep things painless. Some of the complaints about vehicle availability must be from someone who has never rented a car from a non-​airport location, where they are limited renting by what comes back that day. They always try to put me in the vehicle I prefer, and if they can’t they have upgraded me for free on future rentals.

Connor and John are the very reason we will use enterprise. This location is upstanding and professional service. Top notch location.
Connor will be a GM very soon.

I called for a reservation and they told me to come in and pick up my vehicle. When I arrived with my 2 children an hour later I was ignored by the staff and other people coming in, who were African American were treated before me. I felt discriminated against because I’m not black. When the worker finally acknowledged me I was told they had no vehicles available for me. There wasn’t a sorry or nothing just said he doesn’t have anything till Monday. So I had to call for a ride back home and called HERTZ! Hertz is way better and nicer. I will never step foot into Enterprise rental car again. HERTZ ALL THE WAY!!!

Was told on my day of pickup at my house that they’d be there at 2pm. 2:20 rolls around with no sight of them… I call and am told they are on their way which had to be a lie since they are maybe located 5 minutes from my house. 2:45 rolls around still not there. By 3 the guy was there to pick me up with no apology. I told him he was late and he said he’s «just a pion.» I walked into the location and no one behind counter even looks up. No «Well be with you in a moment.» Nothing. I don’t know if I’m supposed to stand at the counter or am I behind the people sitting down? So I stand there looking like a jackass. Then when I tell them about the ride being late I am the one blamed saying I should have called to confirm I still needed ride at 1pm. I told them I did that as instructed and left them with nothing to say. still no apology. At this point I’m looking at my watch because it’s about 4:15pm and I still don’t have a car and have to be at work that night. I’m told to wait longer while gas is put in the car… to the halfway point so they’re guaranteed to get it back with more than half a tank… scam. I think everyone at this location needs a full training in customer service because they’ve aced the class on appearing to look busy while getting nothing done. Also, tried to pull a slick move on me by saying I owe more than insurance covered because my car at the autobody had been ready a few days ago… uh no it hadnt. Got that squashed immediately with my insurance.

This rental place was recommended to me by GEICO…
1) while I called 3 times I was unable to make a reservation by phone, I was told that compact car will be available for me at the time of pickup 2) I had to wait 40 minutes to get a car 3) I was given large family car — could not park it at my work or home lot (rec’d a call in the middle of the night and had to find parking on the street) …while I was going to rent for 4 days I returned car the next morning (in less than 8 hours) was told that manager will call to resolve issues 4) GEICO promised discounted rate — while Enterprise confirmed this rate during phone call I was not given promised rate 5) every other rental keeps the gas tank full and renter refills, not at this location you’ll be instructed to refill to some vague mark 6) while staff estimated previous damages on the car I myself had to point out scratches and dents to them …manager called, nothing at all was done to please me, not even an apology…

Absolute horrible experience! I booked a reservation early Saturday morning at around 5:00am to pick up a car at 12:00 noon. I get a call from a lady named Rhonda at around 11 saying I couldn’t get a car because I booked my reservation the day of. She got real nasty with me on the phone saying who books a car the day of and most people with common sense books a car ahead of time. Really? How rude can you get! I needed the car for an emergency. It doesn’t matter when I booked it. She gave me no options as to how to get a car. I gladly went to Hertz which was 5 minutes away and they gladly helped me. I would RUN from this place. Rhonda obviously has a chip on her shoulder and doesn’t have good conflict resolution skills.

This is the most horrible Enterprise I have ever been at. They kept me waiting at the dealer for 3 hours when they are only blocks not miles but blocks away. After keeping me waiting they give me the littlest ugliest dirtiest car ever!!! Yes they hand wash cars on the outside but the inside was CRAP and smelled. I couldn’t wait for the dealer to hurry up and fix my car and give it back to me. The inside was dispicable they don’t bother wiping anything down. Then with 3 customers they act like they are so bogged down with work you have to wait forever to get into a car. SUCKS big time.

I was apprehensive about making a reservation here due to the prior reviews. Since it is walking distance I took the chance. I made a reservation & walked there. Once I arrived I was told «Sorry I know you have a reservation but we don’t have ANY cars.» Normal rental places have something to upgrade you to, they didn’t have anything. They told me I could wait because they MIGHT have a car before they closed @ 1. Seeing I had to be @ work @ 1 that wasn’t happening. I will NOT go here ever again.

I arrived around after-​work time on a weekday and the place was PACKED. I was sure that I was going to be in there for a while. I was in and out in 20 minutes. All the staff were courteous. They also checked in with everybody to thank us for our patience and inform us that it would not be much longer to get service. I was impressed by how almost every staff member was young (between 24−30yrs old) and so professional. So refreshing to witness that. Kudos to the management team. I would definitely rent from here again.

I chose this location because, honestly, they had the lowest rate on a car for the period of time that I needed it. What an incredibly high cost those few saved dollars ended up costing me in time and aggravation. I checked in, paid, and ended up waiting over an hour for my car to be ‘cleaned.’ After waiting that time, the car was delivered to us and was still dirty to the point that I took photos of the dirt and debris in it. If you are going to make me wait over an hour to have a car that I had a reserved pick up time for to be cleaned, at least clean it. Maybe it’s just me but I feel like the car should be ready at the time I chose to reserve it.
After returning the car, they asked me for my satisfaction number 1 – 10. After giving them a number below what they wanted, they said I’d be contacted. I was contacted and promised a complementary weekend rental to make up for the issues. I was told that I’d receive an email about this complimentary rental, two months have passed and I never received a thing. When you are looking at online pricing you may see that you can save a few bucks here, don’t. An hour worth of frustration isn’t worth saving a few dollars.

My car was in for service, so I needed to rent a car while it was being fixed. I work downtown and I typically rent from one of Enterprise’s loop locations. However, they were all completely sold old. The Bronzeville location was the closest location that had cars available so I made a reservation. I called in to make sure they would have a car for me and I spoke with the branch manager, Collin, who assured me that they would have a car for me.
The office is nice, clean and easy to find. The employees greeted me when I arrived and I didn’t have to wait long to be helped. I was pleasantly surprised that they upgraded me to an SUV with AWD. It was very nice and easy to drive in the snow & ice in Chicago.
My car wasn’t fixed by the time my rental expired, so I called in to extend the rental an extra day. Collin was very helpful and extended the rental for me over the phone.
I am glad I found this location and will definitely rent from them the next time I need to rent a car locally.
Highly recommended for excellent customer service.

O STARS for this place! I have a full warranty on my car, and I purchased my car from Rogers Auto right next door. So whenever my car will be at the dealership for a few days for repaursmy warranty pays for rental car, and Rogers Auto happens to use Enterprise next door for rentals. So I’ve been here SEVERAL times over the past few years since I’ve purchased my car. And let me say… I HATE, ABSOLUTELY HATE getting a rental car from this place! I ALWAYS seem to have billing issues with this place. I return my rental, and pay the amount due, then MONTHS later, they’re charging my credit card another few hundred dollars AGAIN for the same rental???
In JULY, I had another rental from them. They charged my card, when the rental was returned, and I NEVER heard anything from them again. So last week 2 MONTHS after my last rental, I receive a COLLECTION NOTICE in the mail, stating that I owe Enterprise from my last rental 2 MONTHS PRIOR? WOW, REALLY? I NEVER received a bill from enterprise, I NEVER got a phone call from Enterprise stating that there was a balance due on my previous rental. I have no problem paying any balance that maybe due. However, I do have a problem with them sending a COLLECTION AGENCY after me, to collect a balance they NEVER attempted to collect???
BUYER BEWARE, this place is SUPER SHADY when it comes to their billing practices. I LOATHE this place, save yourself time and MONEY and AVOID them if possible.
HERTZ, is within walking distance or a quick cab ride away in side the McCormick Place. And they are WAYYYYY better than this Enterprise location!