Hertz Rent A Car

Second time dealing with Alicia; she could not be nicer or more helpful! I always get cars on time (a little hard to get there though).

Convenient location, but staff doesn’t communicate well at all. Had a problem with being charged for tolls when we didn’t use their toll system. Can’t get a straight answer from the people in house and referred to the corporate line which is a huge waste of time. The first thing they do is make you wait for their «pitch» of their used cars. Even if you know the extensions you need to get through you still have to spend your time waiting for their system.
Hertz doesn’t seem to respect their customers.

As part of Hertz’ President’s Circle rewards program, I drive rentals four days out of almost every week. I’ve received on par, expected service from this company until I dropped a car off at this Hertz location. I drove a car from St. Louis to Chicago when flights between the two were being cancelled due to a snow storm. I live a few blocks away from this location, so it seemed ideal.
Upon returning my car, I drove into McCormick’s parking garages and could not, for the love of God, find out where I needed to get to to hand over my keys. I called the front desk of this Hertz location THREE times, and no one picked up. After driving in circles for all of fifteen minutes, I finally spotted a sign pointing me in the right direction. When I arrived to the Hertz parking spots for rental returns, there was no one there to greet me. Not wanting to simply leave my car and walk out, I wandered into the Hertz office.
Inside I found two unfortunate beings stuffing their faces with McDonalds; the phone was ringing off the hook, and they obviously could not care less that it was another renter probably trying to find their way through the McCormick garages looking for where to return their rental. I wanted to smack the super-​sized carton of french fries into their faces. I was furious. A perfect example of terrible customer service. Not pleased.

Great neighborhood option. Have always had helpful service and gotten in an out quickly.

Rented a VW Passat for a week this past winter. I have a hertz gold membership (which is free, btw) and visa platinum so it turned out to be very affordable. I returned the car about 30 minutes late and also only had a temporary Georgia license but they were accommodating through the whole process.
The car itself was also fine, it had some crumbs but was clean enough.

AW HELL NAW! I know people. say this all the time but here goes… I would give ZERO stars if I could.
My car fell victim to the bad gas that BP distributed and needed repairs. While in the shop I figured I’d rent a car until the work was finished no big deal, right? WRONG!
AW HELL NAW! I needed to say that again because that’s exactly how I feel when I think about this situation. Five days later I picked up my car and dropped the rental off at the dealership. Hertz was closed on Sunday and the dealership has an agreement with Hertz so I was told that it was okay to leave it there. I also paid for the FIVE days I had the car at the dealership. Again, I was told this was okay.
Fast forward a month and I notice my account is a little low. Come to find out Hertz took out an additional $ 150+ dollars out of my account. Hold up… say what? Yes, a month later an additional $ 150+ dollars is just gone. I contact Hertz and they say I had the car out for 10 days, not 5. No I didn’t. Yes you did. No I didn’t. Yes you did. This went on for awhile until they finally conceded and agreed to refund my money. Now the real drama…
A week later still no money. I contact Hertz and they say their headquarters is responsible for refunds. I contact them and they say they have no information on file regarding my refund. I contact this location again and they say headquarters should have it. Well they don’t. But they should. Well they don’t. But they should. This goes on until they agree to call «again». Another week passes, no refund. I contact headquarters, still no information. I contact this office and they claim they should have the info. By this time I am pulling my hair out! I had to go back to this location and demand that they call headquarters in front of me. Each office said the other was responsible for me not receiving my money. It was ludicrous!
Finally, a MONTH later I’m refunded money that should’ve never been taken out of my account in the first place. And this was after I reported them to the BBB.
Then a few weeks later I receive a letter from headquarters indicating I owe them $ 50! WTF???
People please do yourself a favor and don’t even deal with Hertz! Period.