Extra Space Storage

Absolutely ridiculous location. I’ve been here for three years and all they do is raise your rates every month. I referred a friend when I first signed up and never got the credit. They make you pay for insurance instead of paying for there own insurance. And once you have all your stuff there you’re stuck and they take advantage of it. Avoid this location and this company at all costs.
Oh did I mention dead rat and droppings I’ve seen at the facility. Lets not forget about that.

Can’t afford to see Mickey & Minnie Mouse at Disney World… save your money and rent at Extra Storage Space! NOT!!!
Infested with rodents. I had to throw away many of my belongings. I had to have them clean my facility twice before my move, because of the rodent infestation. I even baited my storage unit.
I’ve contacted the general manager at least twice regarding issues with this place; insufficient lighting, no moving carts, inoperable doors, rodents, etc. I was even locked in the facility for an hour, and no one bothered to expedite my request to GET ME OUT! I did receive a nonchalant phone call afterwards from some representative, but no apology.
This place had new management take over about a year ago, and service is steadily declining.
But here’s the kicker — I submitted my intent to vacate as directed, but they’re keeping the rental fee they took out of my account the week before. So I’m paying for a whole month, for nothing. Was told they’d send me a check for half my rental price… and get this… they stopped payment on the check!!!
Forget this place… company is bad business… find a more reputable business to store your belonging, or just sit them out on the street — same equivalent!
Save Yourself… and Your Belongings!!!

ROACHES!!! This place is disgusting! We put our stuff here in storage. I have rented storage spaces before and have never seen ROACHES!!! On our way to get some things out of our unit I noticed four dead roaches on the floor in the hall on the way to our unit. I was thinking,“Why would there be roaches in here? It’s not like there’s food in here?” I just thought that maybe someone put their stuff in there and that they had roaches and the roaches were dying from lack of food? ANYWAY, we are in our unit and I saw a bug crawling on one of our tables. I’m still foolishly thinking it’s not a roach, probably just some beetle. Well it wasn’t just a beetle, IT WAS A ROACH! In our unit, on our stuff! I’m so disgusted and this is going to cost more than the money we saved because we are prob going to have to have everything moved to a garage and then bomb it and then pay movers again to move everything inside after I am absolutely sure that there are no roaches.
As we were leaving I saw a pile of boxes in the middle of the parking lot that said, «ENCHILADAS» and some guys in a white van that were either loading or unloading it. That is not even sanitary and I don’t even think legal. This is not a place that the health department would approve for storing food. It is not a food storage facility and I am sure that is the reason I saw roaches running around. I’m getting grossed out just writing this.