Eyelines

This place is awesome. Jennifer, Marcia, and Eric are all quality staff who want u to walk away happy. If u like jazzy cool unique frames this is ur place. If u want run of the mill insurance basic glasses u may want to stick to the bigger chains or smaller unimaginative opticals. They don’t take insurance but the prices are so good u will end up paying same if not less out of pocket. They r full service. They take care to ensure a good fit. They have quality lenses of all types. They have an excellent variety of frames such as from zero g, Oliver peoples, eye bobs, Anne et Valentine, face a face. If u want a good quality frame with a little pop or pizzazz and style, give them a shot!

The staff is wonderful and friendly. Lots of nice frames to choose from. Been here multiple times and they always seem to know just what frames I may be interested in. Dr. Tom is great too! He knows what he is talking about. Very nice and easy to talk to. I would definitely recommend this place to everyone.

They fixed my glasses for free. I was in and out in 5 minutes.

I am here in Chicago on business and had a minor issue with my prescription sun glasses. I was walking on LaSalle Street when I saw Eyelines and walked in to see if they could help. They couldn’t have been nicer or more helpful. They took my glasses and in less than five-​minutes fixed what was broken, gratis. While waiting I couldn’t help but notice what an excellent selection of glasses they had.
So, should you live in Chicago, or be visiting and need eyewear, I have to recommend you try this store. They have good karma.

My wife needed an emergency repair for her eyeglasses after her glasses were damaged fleeing a disturbance. The optician at Eyelines repaired her glasses quickly and made them like new. Thank you for your excellent service.

My glasses broke over the weekend, and I went to large, national chain to get them replaced. But the selection was lousy, and I went to Eyelines where I had previously purchased two sets of glasses on Monday.
Eric was awesome. He told me I could get my glasses the same day, and he showed me some stylish frames that were actually less than the big chain. The selection of frames was outstanding, and it was hard to make a choice.
I wound up going with some trendy Japanese frames made of titanium which cost a little more, but it was definitely worth it! Eyelines got me my glasses by the end of the day — even though the big chain screwed up my prescription.
Eyelines will remain my one-​stop spot for a great selection of stylish glasses with outstanding customer service.

Truly the customer service here is extraordinary. And they have amazing lines that are not seen in many places. They are rush ordering a very complicated lens for me so that I can have them before I leave town on Monday. I’m so impressed I’m writing this from the store.

People are so nice here! I’m traveling for work and brought my eyeglasses, but not a spare pair of contact lens. One of my contacts ripped in half this morning (I actually debated whether I could wear half a lens). Instead, I put on my nerd glasses and went to work.
On a walk to find lunch, I saw Eyelines. I stopped in and asked if they sold «one» contact lens. The man who helped me said he could give me a sample lens if I either have a copy of my prescription or could have my eye doctor fax it to him. He didn’t even ask if I was a patient or try to sell me contacts! He even said «Welcome to Chicago» and told me he liked my glasses after I told him the story. :)
They looked like they had some beautiful frames too! If I lived in Chicago, I would definitely be a patient here!

The customer service is excellent and their frames are great — everything from conventional to edgy. I was well taken care of and will return when it’s time for my next pair!

disclaimer: I came here only for sunglasses and am glad I did.
Eyelines carries SALT from Mesa, CA. This was one reason I came to Eyelines (the other being convenient loop location). They offered the glasses at a fair price and delivered superb customer service.
Pass over the big shops and common frames offered everywhere — go to Eyelines for something unique.

I’ve been to lots of glasses shops — from Pearl Vision, Salt, and private more boutique-​like places and Eyelines is the best! It’s more boutique-​like, and while they do carry a few mass produced frames, they also carry one-​of-​a kind frames. Often they only have one or two pair (and high-​end brands, mostly from Europe), so you won’t see anyone else walking around with your exact same frames. I have bought four pairs of glasses from them and ALWAYS get complimented!
The service is always personalized and they find glasses that fit your face — frame, bridge and coloring. Everyone is very friendly too. They keep your material on file so you don’t have to give them all your details every time you get a new pair.
I haven’t gotten my eye-​exam there, so I don’t know how that service is and how expensive. Also, you pay for uniqueness. I have always spent at least $ 300 if not $ 500 and up to $ 700 on a pair of glasses. Start saving your money, or if you have flex spending at work, use it.

I recently purchased new glasses and contacts at Eyelines. I visited several places in the loop, and Eyelines hands down had the best service. Karen and Eric were helpful and patient as I selected frames, and Dr. Benthien’s eye exam was thorough and never rushed. I have had to return several times to try different contact lenses to accommodate an issue I have with one eye, and Dr. Benthien has always been helpful in finding a lens that will work for me. If customer care is important to you, then you will not be disappointed.

This place is the best. Everyone is so friendly and customer are well taken care of.

I’ve purchased two pairs of glasses/​lenses over the past couple years from here, and I can’t say enough good things. Everyone is incredibly friendly, and the service is exceptional — I’ve had to get minor repairs before, and occasionally requested new glasses cases, and they’ve always been able to help immediately without asking a question.
I would HIGHLY recommend going here — the eye tests are always painless and effective, the frames are attractive and competitively priced, and again, the service is amazing.

Wow! I stopped in briefly and they didn’t have the type of frames I was looking for, but the salespeople were extremely helpful and pleasant with no pressure. Wish I had been able to give them my business and will definitely return in the future to check out their selection.

Hands down the best place for glasses in the city. While I think the entire staff is incredible, Karen is the absolute best! She will work with you to find the perfect fit/​style and give honest feedback.
I cannot say enough wonderful things about this place. The selection is the best in the city. Don’t waste your time or money at a Lenscrafters, Spex or the like.
I feel welcome every time I come in. I have been getting my glasses and sunglasses from Eyelines for four years now and I will never go anywhere else. I can’t wait to pick up my Theo and Salt specs on Monday. Thanks Eyelines!!!

What’s a nerd without glasses, right? I was craving some new specs and decided they needed to be black frames. Have you ever noticed how much glasses all look alike but oh so very different? Well, I certainly have, and finding a pair of black frames that I loved was not an easy feat.
I found 3 pairs at Eyelines that I liked and slowly narrowed it down to one pair that I loved. The employees at Eyelines were very nice and helpful. They grabbed a bunch of glasses fitting the description I gave them and proceeded to help me decide which fit my face best. He told me once I decided on the Prodesign frames «you made a good choice» which is exactly what I need to hear when I’m spending such a sizable chunk of money.
They said they might have my lenses done before the end of the day, great! Then he called to say they broke the frames and had to order another pair, crap. He was very apologetic, thanked me for my patience, and offered me the same pair in brown to hold me over till the black ones came in. While waiting for the new frames was slightly annoying, Eyelines handled the situation with the utmost professionalism and customer service. And, honestly, I’d rather they break at the store than in my hands.
They offer free adjustments on glasses bought from them. They are going to get so tired of me. I’ve already gone back twice to have my new frames adjusted slightly. Having a freakishly large head means more adjusting than normal.
Eyelines does not work with your insurance, you need to pay them and submit the claim forms yoruself.

Yesterday my cheapo sunglasses broke but the pin fell out on my desk so I knew they were salvageable. This place is near my work so I decided to pop in to see if they could fix them for me. They didn’t laugh at me for my cheapy glasses and in fact kindly screwed them back together for free. That to me was awesome «customer» service. Also, when i asked if they knew where I could donate my old prescription glasses, he said I could bring them in and they would take care of it for me (which I plan to do next week).
If I need glasses in the future, I would definitely check them out.

Eyelines — home of many very fancy and very expensive frames. Very fun to browse though. On one such outing in March 2004 I fell in love with a pair of Line 3 frames. I have worn glasses since I was about 5 years old and I am severely near-​sighted without them. I went somewhere else to get an eye exam and then brought my prescription here and they mailed them away. The frames I picked with the thinnest plastic lenses and anti-​reflective coating totaled $ 459. Yikes! They don’t take insurance here, though they’ll tell you to see if your vision insurance carrier would cover them even if they are not in the network. A couple years back the frames of those glasses I got snapped right down the middle when I rolled over them in bed. Ouch.
I’ve had both pleasant and unpleasant experiences here customer service wise, so flip a coin when you walk in.

At 20 years old, I had my first ever eye exam here. Everyone that worked there was really nice and helpful. I probably made them feel uncomfortable because I kept apologizing about everything because I was nervous, but they were still very nice. The doctor was pleasant and wanted to make sure he was able to help my eye aches go away.
It was expensive without insurance, but expensive for me is $ 10 for a burger, fries, and a drink, so I might be a little biased. For what they did I think it was well worth what it cost. The best part about it was that they didn’t try to push any of their glasses on me but merely mentioned that they had sales since they knew I am a poor student.