FedEx Office Print & Ship Center

Slow workers with an attitude. I mean doesn’t take much to be nice to a client right? I mean why are you guys angry ²⁴⁄₇ if you don’t like the job quit? Right? No planning on using this location ever again!!!

I get consistent, efficient service here from a friendly staff for simple things like small print and fax jobs.

The employee at the counter refused to print off something from my USB drive. He sent me to a self serve kiosk which allows you to print documents one at a time. Well, I needed 5 copies of 60 different documents. At least he told me where the next closest Kinko’s was.

I ordered a print job online (a very non-​intuitive interface, by the way) for a friend, which included one 18×24 inch poster. They said the print would be ready by 5pm. My friend received the call that it was completed early. We had lunch and went to pick up the print instead of going to the book fair we had planned to attend, figuring we can just quickly pick up the print and then head to the fair afterwards. Well, we waited in line for at least half an hour before anybody even said a thing to us. Mind you, there was only ONE person in front of us; they screwed up her order. Finally, they get to us and give us the print. We unroll the print, and oh, what do you know, it is not the print we ordered. They told us that it would take an hour to print us a new one. Really? It takes an hour to print a poster? No. We spent an hour at this place and left without the item we needed. We went to the book fair, but we did not have much time to browse because it was on the verge of closing for the evening. By the time we went back to Fedex to get our print it was over an hour later. Guess what! Our poster was NOT printed! They claimed to have problems with the printers. After fifteen minutes, they start printing our poster. We left about half an hour later. I have never seen such incompetence in my life dealing with one item. If 0 stars was an option I would have chosen that.

I had to have two scientific posters printed for a presentation at the Field Museum at 10 am. The online print order software that FedEx had is terrible and I couldn’t navigate through it very well. In frustration, I called to ask if I could just send my files via email.
The attendant who answered, Zach, took my order quickly and without hassle. I told him I would be by around 9.45 to pick them up. I arrived at 9.20 and the posters were printed and ready to go. Thank you FedEx and Zach for a job well done.

This is my main FedEx location and every time I go in they are so helpful. The manager is great and will work with you to ship any sized item. I had a cart that I had to return to amazon which was ordinary large. The manager assembled two boxes together and only charged me for one box since the other was an old customers. Considering the hassle I went thru at USPS, he made my day. Their picture enlargements turn out great too for parties. Great customer service!

Great service! This location is open 24 hrs and has a drill to 3 hole punch large size documents. (Not all Fedex have these). Lady at the counter was professional and helpful.

Service here is terrible. I wanted to send a laptop off and have them pack it because I know they do this but they told me to take a box, fill it up with packing material myself. Not happy about this. I had to tape everything up myself. Ridiculous. Not coming back to this dump EVA!

I had to ship all my sister’s boxes of junk from Chicago to California. There was about 12 – 16 boxes ranging from large to small and many in between. We sprung on this FedEx location in the middle of the night with no forewarning. They watched as we piled box after box in front of the counter, probably wondering when the assembly line of junk would come to a halt.
Altogether it took about 30 minutes for them to knock out all the boxes including weighing and marking each one. LIKE. A. BOSS. Great job to all the employees working there that night. I still have a great (hilarious) picture of the clerk helping us out. If you see this, shoot me a message and I’ll send it your way.
Great work guys and thanks again!

just lost a package that was dropped off at this location. $ 700 worth of merchandise vanished. They scanned it last. I would be careful about dropping a package at this location.

I’m sending out another star only because I went in on a «good» day with a really helpful employee. I needed to get a few copies of a ready-​made personalized thank-​you/​funeral card and had a wee bit of trouble getting the sizing right using the self-​copiers.
Rather than wasting additional money and paper, I asked one of the guys up front for his suggestion. He made all the copies and even used card stock paper (thicker greeting card-​like material), instead of the photo paper I initially started with. Due to the weird size cards, I ended up getting matching envelopes at Staples. No big deal. They turned out better than expected and at a reasonable price.

I used to like Kinkos. Now I put off going here (which is usually once a week to print something for work).
PROS
–open 24 hours
–close to the merchandise mart
CONS
–poor customer service
–poor attention to detail (I have to build in an extra day of time because there is usually a mistake with my print job)
–slow
–inability to follow up via email
–unclear on when large print jobs will be finished
–unlikely to work with you on timing for a rush job
Going to this Kinkos will make you feel like a second class citizen. Weather it’s standing in front of the register to pick up a job and being ignored and then demoralized because you do not have your print slip or being told they «can’t» make a change to your PDF document (even though they did one last week). I recommend you make friends with a local print company that has good customer service and puts money back into the community.

This place is open 24 hours. It’s close to my house. That’s about all it has going for it.
I went in once at about 1 AM and had 5 short documents to print out. I brought my own nice bond paper. And although there were no other customers at the store, it took the woman about 45 minutes to make the printouts — ridiculously slothful! While I was waiting endlessly at the counter, I (politely!) inquired whether there was any problem with the files or paper. The woman gave me the nastiest, «do you want to come back here and do it yourself?» look and growled, «NO.» She was chatting with another employee the whole time (you’d think having multiple employees working the store would actually speed things up, but nooooo), and I could *see* the printjobs finishing and her ignoring them instead of going back to the computer to start the next job.
I figured this was just the bad service you get if you want printouts at 1AM, but then I went back yesterday to the same branch in the late afternoon because I needed to print a one page file off a USB keydrive. Again, there were no other customers (maybe everyone else already knows this place sux??), and the guy was just standing around. When I asked him to print the file, he said they only print big jobs behind the counter, and if I wanted to print one file off my keydrive, I would have to use my credit card to log into one of their computers and print it out myself. Those machines cost $ 15 an hour to use, and I’m guessing that rate only goes up if you’re using the machine for a matter of minutes! I didn’t feel like swiping my credit card on a shared machine for the sake of printing out ONE black and white page! And using the machine for a minute would probably have cost more than the 10 cents that the printout should have cost. I (again politely!) expressed these concerns to him, and he insisted I would just have to log onto their terminal with my credit card and print it myself. The guy clearly didn’t have anything else to do, and could easily have just printed it out for me and charged me for one page. The easiest, most straightforward printjob in the world and Kinko’s WOULD NOT DO IT.
I didn’t use their machine; I just took my keydrive and left. This place is staffed by lazy idiots. Go here only as a last resort.

Ok, Here is what I have figured out. Jeff, the manager, knows all. And so does Bobbie, one of the assistant managers. everyone else is not too helpful„ but jeff and bobbie will right all wrongs, regardless.

Thank you for your commiseration, Greg. Until I read your review I was under the impression the staff at this River North Kinko’s had some sort of beef with me. Now I know that their laziness and poor customer service are status quo no matter who you are. I despise going here. The only consistency i have come to expect are long waits, slow turnarounds and rude girls at the front desk.

This outlet is on the first floor of a red-​bricked loft building in the River North area. The service can be hit-​or-​miss here, so you may be on your own to make some of those important copies.