Freesia Cleaners

Long over due! Let me start with the worst of it: Last winter they lost my winter coat. I took out in just as it was starting to get cold outside. This was a 1 year old Kenneth Cole coat that I paid a good amount of money for. I go to pick it up the day they said it would be ready. The woman who is there saw me walk in and immediately tells me they don’t have my coat. Why they couldn’t call me with this information is beyond me. She talks me the owner is going to call me later in the afternoon. The owner calls as promised, and tells me she had searched their other venues and cannot find it. She then proceeds to offer me STORE CREDIT as compensation. Since I wasn’t born yesterday, I demanded the refund I was legally entitled to.
A few months earlier I had brought my fall jacket in to be cleaned, and they lost that as well, but it turned up about a week later.

I am deeply saddened to give Lotus Cleaners such a bad review, for I was hoping this would be our new neighborhood dry cleaners as we just moved to the neighborhood. .. But alas I must as I have never been treated so disrespectfully and rudely.
Long story short I pulled up outside of the cleaners and into the 15 minute loading zone and put my blinkers on. I have three small children in the back and as one can imagine it takes a moment (and I mean 2 minutes) to get the children ready to pop out and drop off our dry cleaning. I see a woman outside waving me on, I later find out that was the owner. She was yelling, so I get out of the car to discover she is calling someone to try to have my car towed for «parking» and not immediately coming into her establishment. While she is on the phone with the towing company I try to communicate I am in fact coming into her store, that I have only been in the «loading zone parking spot» for two minutes, have three small children in the back, things take a moment with young children, etc, etc, etc. I pull out my dry cleaning to show her but her rantings continued. I poked my head in the door and asked the woman at the register, who seemed quite friendly actually, «Can you please tell your employee that this is no way to treat new customers?» As the woman at the register nods the other woman interjects and says «I am the owner!»
Wow. In the past I have managed many customer service establishments, restaurants, hotels, etc. & with great certainty I can say I was incredibly disappointed with this interaction. Our family will not be returning & most definitely be finding another dry cleaner to frequent.

Last minute alterations needed not only was my request honored it was done within 3 hours. The price was very reasonable and the work done was excellent.

AWFUL~! Please go anywhere else; in fact leave it outside in the rain or drop it in the sewer and it will have a better outcome.
I have no idea that an establishment that calls themselves a «dry cleaners» could be so awful at it. I dropped off my white coat and they ruined it completely. The initial issue was that they ruined the patch on my white coat by ironing it incorrectly. They forced the shape out of the patch until it was bent awkwardly and looked ridiculous. I have never seen a dry cleaners ruin something so simple. On top of that, there was a big black spot on the white coat. At first I was shocked, so I brought it back hoping that they could fix their mistake. But in retrospect with the ludicrously poor job they did initially, it is no wonder they could not fix their mistake. I asked for the money so that I can buy a new white coat and they said no. When calling them about this, they repeatedly hung up on me. In essence they totally ruined my white coat and made me pay for it!

I have came to this business several times to do my dry cleaning and always had a great experience! Staff is very friendly and always help you if you have an issue with your clothes. The lady can do alterations just the way you ask her to do with your clothes; she really has an extensive experience in this type of business! In general, it’s reliable, fast, convenient and affordable dry cleaning service in the area. Also, I must mention that the facility always looks very neat and clean. I love it!

They do everything here. Alterations, laundry at a cheap price, you name it! they take care of my clothes way better than I do and the lady is very friendly.

They are the best. I’ve had 2 bridesmaids dresses tailored and two pairs of pants fixed (rip for one and hem for the other). Plus all of my boyfriends shirts and suits and no complaints at all. One shirt they did by hand or something because they were nervous the normal process was going to damage the buttons. They are quick and professional and it smells very nice in there.

Lotus is close to my house. I’d give them 4 stars simply for convenience if that was all that counts… but unfortunately it’s not. I’ve never had problems with their service but the prices have either increased or the amount of money I have to spend has decreased. Either way 9.00 to clean a dress (and I’m talking summer dress not prom gown) is too much. Shorts and pants are 5.50 and tops are 3 something, because of this I’ll have to seek cleaning services elsewhere. If you have the money to spare however, this place might be of use.

My husband and I have lived in Roscoe Village for 3 years and we have tried out every cleaner in the neighborhood. Lotus is the only one that we have stuck with. The owner knows our name and remembers events that we have previously discussed with her. It makes for a real neighborhood feel. Their same day service is excellent and we have never had any problems and parking is a breeze at the Belmont location. The alterations I have had done have always turned out perfect. We would recommend this cleaner to everyone.

I just moved to Roscoe Village and wanted to try my new neighbor out. I had them clean one pair of dress pants. When I got them back a few days later, they had shrunk to at least one size too small! The manager kept telling me they do not use water when dry cleaning and shrinking is impossible. I told them all I knew is that my pants were shrunk to an unwearable size. The manager continuously blamed it on the cleaners I had been using previously to Lotus. To that I told them that they had fit me fine the day before I took them to Lotus, only a few days beforehand. To which the manager ASK ME IF I HAD GAINED WEIGHT! This is such an unprofessional, blame-​everyone-​but-​yourself attitude. I took my pants and told her I wouldn’t be back.