Gordon’s Ace Hardware & Paint

They don’t have the cheapest prices, but every time I go in the staff is super helpful and seems to go out of their way to help me find whatever I’m looking for. They also have the best deal of real christmas trees in December. We got a large beautiful one for around $ 35.

Very glad to have this place right on my street!
Needed help hanging some curtains that I had got and was instantly helped. The man who helped gave me exactly what I needed and even offered me some advice on which curtains I should have gotten. He helped me get in and out quickly. Very courteous staff and quiet & calm atmosphere.

Haven’t logged into Unilocal in years, and looks like I had an unfinished review.
I bought a lamp here in 2013, and after two months it just stopped working. I asked if I could exchange it since I didn’t have my receipt. First they said they don’t carry the lamp. I pointed right at the new ones, about 25 feet from the register. So now they, begrudgingly, look up lamp in the «computer» and say they have no evidence of ANYONE buying the lamp in the past year. I do shop here, still, on occasion because I live very close by.

I am so happy to have this store within walking distance of my home. Every employee is so helpful & have even given us products for free. They have helped my husband with minor repairs to his walker & his wheelchair. They are always patient & spend as much time as necessary finding products for us, no matter how small or inexpensive. Keep up the good work. What a pleasure to shop somewhere with helpful staff and no LOUD music!

I am not even sure what to review about this location. No helpers were around, I was not greeted. Spent 10 minutes looking at paint waiting to be helped… I eventually left the building confused, and annoyed that I literally saw not a single worker. Not used to this kind of customer service in my neighborhood.

ALWAYS a positive experience for the past 16 years! Helpful. Knowledgeable.
Ask for Jeremy, the owner. NICEST guy in the world!

I love this store! When I bought a vacuum recently they delivered it for free and also built it for free for me! They have Valspar paint on sale for less than any big box store. I would never go to a Menards when I can get service like I get at Ace. Anthony the manager is great!

I have never had anything but positive experiences with this store. The selection is outstanding (keeping in mind it is literally nuts and bolts and the most obscure kinds of parts).
The staff is both helpful and plentiful. They know their inventory and they really try to help.
It’s not very impressive from the outside (are hardware stores ever?) but the variety of useful things and problem-​solving things they have in this relatively small space is outstanding.

Needed a copy of my key, went in, got it promptly for $ 2.49. Unfortunately the copy was faulty (1 star off) but when I went back I got a new one, this time correct, without any fuzz (the star was returned; mistakes can always happen so it’s what you do then which is most important).

Even worse than their store on Orleans. Staff is bored and not helpful; haven’t a clue where things are and are not knowledgeable about their products. The nuts and bolts aisle is a mess, with many items out of stock (for weeks, if not forever); in fact, lots of things are out of stock. When you point this out, they could care less.
A fine example of minimum-​wage service in America today.

The folks here are so friendly! Walked about half a mile in snow for a copy of a key and they gave it to me for free! Definitely recommend.

New to the city and without a car, we found the staff — especially Ed and Megan –personable, friendly, helpful, and kind, locating whatever we might need for our apartment/​And they had everything we needed. They even helped wrap the purchases for tranportation in our cart

It’s definitely a little pricey, I’ll give you that, but we’re also in downtown Chicago folks. You may have to part with those few extra dollars in order to save yourself a trip to a hardware store out in BFE but to me it’s worth it.
it’s so super convenient and they had everything I needed to get my apartment looking good. I got some Benjamin Moore paint there which is pricey to begin with, but it has held up incredibly well and looks great. I also had no trouble with the staff; I’ve never encountered a staff member who didn’t come right up to me as I walked in and ask if they could help me find something.

I tried to use a coupon YOU emailed me to buy $ 4.98 (before tax) worth of stuff. This was your company issued coupon. Not some manufacturer coupon. Was told cannot process coupon unless I am over $ 5. I said the coupon states, NO CHANGE GIVEN. I don’t want any change. It implies no minimum purchase was necessary. The store said they don’t know how to ring it up. I asked to speak to manager. Matt came over and said $ 5 minimum is necessary. I asked why does the coupon says NO CHANGE GIVEN. He insists have to spend $ 5. You guys issue some weird coupons. Won’t get tricked back to the store again since the staff at the store doesn’t have answers to explain the coupons you issue.

Call me crazy but I would rather give my limited buying of hardware goods to the fine folks at Gordon’s Ace Hardware.
They know their stuff, whether you are looking for a ¾ inch bolt, or a seal, or a plumbing part, they got it
Heck even if you don’t know what your looking for because you forgot it at home, as long as you can describe it, they can walk you right to the very spot it is on the aisle, and they say is this it? And you smile and say, Yes, Yes it sure is.
Now I am sure home depot and Menards are cheaper on many items, but let me tell you, Can you walk into Home depot and get your part and walk out in 5 minutes? Especially if you don’t have the broken one in hand? I would say no, but you can at Gordon’s. And there your a valued customer.
Experience a hardware store like Gordons will take you back when you were a kid, It does for me. Give them your business.

The people at this location are the BEST and most helpful out of any hardware store I have ever been to. Wish I could give and extra half star because they are that well … the only reason I cannot give the full fifth star is due to the prices … which are AS EVERYTHING in this area of Gold Coast Chicago higher due to property … everyone has to make a profit, so I do still gladly shop there. Thank you.

Hot weather makes me lazy. Weird, I know. I had plans to make a trip to Home Depot. Practically melting on the way, I ended going to this Ace Hardware store, which is like a mini-​mart version of Home Depot and Bed Bath and Beyond combined. Nothing too exciting going on here, but it has a little bit of everything: light bulbs, various tools, paint, grills and grilling supplies, plant supplies, laundry hampers, patio furniture (displayed outside the store), etc. And yeah, the employees are always willing to help.

I never thought I would care enough to review a hardware store. Ha.
Anyways, I go here from time to time because it’s close to me and I was actually surprised (and still am) how much this place actually has. I always think of hardware stores as only having nails, wood, etc.
They have bath accessories and candles, cleaning products, stuff like that. That’s just a random aside.
I’ve had some keys made here too and its quick and cheap. But the real reason for the review is the paint.
I decided I needed a change in my apartment, I was sick of looking at it… So, I went in and grabbed some paint swatches. After staring at them for like two weeks, I finally decided on some colors. I went over there, and met the most informative person ever who explained to me everything I needed to know about different paint finishes for different rooms, and was honest with me about the quality of the paints, etc.
Another good thing to note: They can match any Benjamin Moore color with Ace Paint. Saves you a few bucks, and honestly, looks just as good. That’s what I did. I got 1 gallon of paint and a quart for $ 35.00. Not bad at all. And I was out of there in minutes.
I honestly had no idea what I was doing walking in. She asked me what finish I wanted and I was like «Umm… I don’t know. I just like this color.» Excellent service for a painting novice :)

Generally a good spot for hardware & housewares if you don’t want to deal with the haul to Home Depot. However, having been a somewhat regular customer there for 10 years I’ve been disappointed that the customer service ranges from lukewarm at best to annoyingly brusque at worst.

You can find pretty much all that you expect to here. They also have quite a few grills in the summer and some patio furniture. The closest and cheapest place we’ve found that has propane tanks. They also have some parking spots up front which are convienent.