H&R Block

Just wrapped up with my taxes right before the deadline and would like to say this place is a lifesaver. Tax preparer Kathy Johnson is the best here!!! She also offered some great finance tips for my business. I didn’t wait any longer than 5 min. The whole process went smoothly and I was very happy to walk out of there with my 2013 taxes complete. Highly recommend!

I wish I could give zero stars, Unilocal doesn’t work that way.
They entered the wrong checking account number into my return. The IRS sent it to my bank for direct deposit, the bank couldn’t deposit it, so the bank sent it back to the IRS. Now, instead of receiving the return within 2 – 3 weeks of filing as a DD, I will receive it 5 weeks afterwards – because of H&R Block’s mistakes. When I noticed it was taking longer than I expected, I then called the H&R Block office about three times. Not one of those H&R blockheads who answered the phone helped me out by asking me questions, researching my return, etc. They just kept telling me it would arrive… blah…blah. What a comedy of errors. Called Chase a few times, too. Wasn’t ’til I called the IRS after holding for an hour that I got the right answer. Bravo, IRS!

Absolutely the worst customer experience, and this office was completely dysfunctional. The man I had an appointment with never showed up, and the next tax preparer without a customer didn’t want to take me — for what I realized after was sheer laziness, as he proceeded to stare out the window. The receptionist was yelling and arguing with the people in the office the whole time I was there, this was the craziest office I had ever seen. The woman who finally did help me did not do my taxes properly and I had to retake them to an accountant. She was unpleasant and berated me for not understanding certain questions she was asking me. Which is why I need help preparing my taxes in the first place!! Do not go here! It’s a complete nightmare!