Hortons Lighting

I had heard good things about Horton’s. Great looking light fixtures. Terrible service.
I first checked out the website and noted a few fixtures I wanted to hopefully see in the store. Unfortunately, pretty much everything I was interested in had to be ordered because they didn’t carry 5-​light bathroom lights in stock. The next unfortunate news I received was that it could take up to 8 weeks for a fixture to come in. Ugh, that’s just absurd. Since I couldn’t physically see everything that I wanted in the store, I asked John, the sales associate, to look at the online options again so that I could get pricing and delivery timing details. He hesitated as if he didn’t want to spend the time getting on their computer. It was also odd that he asked what website I wanted to view. Ummm, Horton’s website. Duh. Instead of actually guiding me, he logged on and moved away to clean up the store since they closed in 15 minutes. Okay, that’s cool, except for the fact that John should have been spending those 15 minutes with me, the customer, and cleaned up after the store was actually closed and empty. Ugh. So then when I had my list of fixtures and questions I had to wait on him to reappear. He took down the list and said he would email me the information — confirm the price and expected delivery time. After a week or so of emailing him for updates, he basically sends me the screen shot of what was online. WTH again. I already have that information, how long does it take for the product I want to BUY fool?
Such a waste of my time. I went elsewhere. John was awful.

I stumbled upon Hortons lighting while out furniture shopping and talk about a hidden gem! Hortons had a great selection, reasonable pricing and a staff that went above and beyond. The store manager (Missy) was great, she truly knew her products and managed to juggle a handful of customers never missing a beat. This will be my go to spot for lighting moving forward!

Update: they were nice once we were able to work with them. Although we over heard two couples that came in after us complain about the wait.
Walked in and waited 30 minutes for an employee to say something to us. A «be with you soon» or even a simple «hello» would have been nice. The people being helped seemed happy, too bad they couldn’t acknowledge me wife or me.

I’ve always know Horton’s to be a solid resource for top quality lighting. I’ve used them for several small projects and always been very pleased. Recently, I Needed a hard to find part for ceiling fan that was original to my home. The team at Horton’s made some calls and tracked down what I needed. Turns out, it was not a manufacturer they carried, yet they special ordered it for me. They’re willingness to go above and beyond to address my needs was impressive from start to finish. Greatly appreciate the staff and will be back for sure.

I was really disappointed in my experience here. My husband and I walked in and there were no customers in the store. No one offered to help us or even acknowledge we were there. I finally asked the woman sitting at the desk if someone could assist us and a very strange man came out. He made me so uncomfortable and was so unusual with the things he was saying to us that we just left, I had no interest in looking at anything further.

Love this store the selection is so diverse and very reasonable priced. I had the hardest time finding a ceiling fan and Steve and Missy were so helpful and amazing! Coming back soon they’ve got great furniture as well.

I needed a new bedroom light, and after doing a little research on Unilocal decided to check out Hortons. The Clybourn store is a little small, but does have a really good selection. After checking out prices for similar products elsewhere, I truly think that their prices are really competitive. I thought the customer service was pretty good. I would highly recommend them, and I plan to use them again in the future.

I recently visited Horton’s on a Sunday afternoon. I was one of perhaps five customers in the store, but was unable to obtain assistance for a potential lighting purchase. When I asked a second time if there was anyone available who could assist me, I was met with the female employee’s annoyance (?)
Now, correct me if I’m mistaken, but I believe that it’s a fact that if you have a positive experience with a business, then aren’t you inclined to repeat your patronage? By the same token, don’t satisfied customers = job security for the employees of a business?
Horton’s employees take note please and change your approach to the public! Thank you.

Great selection and service. One of our lights was on back order, which was frustrating but not Horton’s fault. Michael was great and followed up and touched base with the manufacture for us. Five stars for Michael!

I might be in the minority, but I cannot recommend Horton’s at all. After trying several different times over the course of two months, I just gave up and went elsewhere.
We were in the midst of a condo remodel and needed entirely new lighting throughout our condo. After seeing the wonderful Unilocal reviews, I stopped by in mid-​October and was working with one employee who suddenly quit. My account was then passed onto David. We were in the very beginning stages of design, so it was no big deal. However, David dropped the ball on several different occasions over the next three weeks. He would tell me that he’s going to send me sample pictures but then never did. He said he would draw up some pricing and never did. I would send emails and never hear back. On top of that — one of his «suggestions» (few that they were) was to add a drum light to our monorail. I had heard you couldn’t put those type of lights on the monorail so I asked three different companies (Lightology, Lumen’s and Crest) and all three told me that David was incorrect. The monorail would not have supported the weight. So — not only was he not corresponding with me, but he was also giving faulty information.
I then called and spoke to Julie — the manager — and explained the situation, and she promised to look into it and David would get right on it. It worked for a few days. I got emails and calls from David, but one short week later and nothing.
We hadn’t even gotten to the point of ordering anything (thankfully) b/​c I refuse to give that company a dime. David just did not want to help and sorry to say, but Julie — as a manager — should have definitely followed up with me to make sure I was getting everything I needed from David. She never called me once. It’s just crazy b/​c I would think they work on commission and we were buying thousands of dollars worth of lights, and it could have been an easy sale. So — I took my business elsewhere.

5 stars because I bought a chandelier and 2 bath lights for under $ 500! Great service and wonderful selections online. Not much else to say so… yeah…great lights!

HORTON SEES THE LIGHT
Now if only Dr Suess was still alive he could write a compelling children’s book. Maybe I should give it a try? Or maybe we should look towards the Good Doctor for inspiration.
«A person’s a person, no matter how small.»
–Dr. Seuss
This can be applied here because one of the reasons we loved this place is because the staff treated us with respect. Our salesman Michael was really great and took the time to show us everything. We went to other expensive lighting galleries in Chicago and the staff at those locations were terrible. Let’s call them «Bad Vlad»! I’m not spending my money with sales people that act like they don’t need my business and they could care less. The Horton’s staff was there for all of our questions and made us feel great about our purchases. They were like the Good Vlad that brings you cookies and when I say cookies they have a Keurig Coffee machine here.
«ASAP. Whatever that means. It must mean, ‘Act swiftly awesome pacyderm!»
–Dr. Seuss
Now there was no Pacyderm’s in sight but the staff did work quickly. Our order was delivered in the time promised. In fact, we were able to pick up a partial order of our fixtures, so our electrician could get started. And when one of our fixtures was shattered in the box, they quickly ordered us a new one.
«When at last we are sure
You’ve been properly pilled,
Then a few paper forms
Must be properly filled
So that you and your heirs
May be properly billed.»
–Dr. Seuss
Unfortunately we were not properly billed because of the partial order we picked up. The staff was really amazing and let me take the rest of my items with paying the final bill. It took us a few weeks but we were able to figure out where the mistake was made and we were billed properly. I call that great customer service. The ability to overcome an issue with everyone being happy!

If you’re looking for great lighting that won’t bust your budget, go here and skip the big box stores or online junk.
Spent 2+ hours in this store buying fixtures for pretty much every room of our house. Our salesperson David never left our side and showed us more lights than you can imagine. He was knowledgeable, patient and didn’t try to oversell us. He knew our budget and stuck to it. He was even honest about price when we chose something we liked, he was quick to point out it might be a bit out of our range but looked it up for us anyway.
They have a program where if you buy a certain # of fixtures or hit a price point, you get a 50% discount off list (which is actually a good deal). In addition to what they have in the store, they can order pretty much anything from their huge catalog.
Yes, be prepared to not walk out of there with your purchase (some orders may take 6 – 8 weeks) but you’ll be glad you did instead of going home with the same exact fixture everyone else got at the local home improvement store.

Great selection and variety. Michael was extremely helpful. Horton’s met all of our lighting needs for our new home.

Meh. Small lamp store, limited choices, prices higher than can be found on the internet for the identical product, and remarkably long lead times for items that have to be ordered. I wasn’t impressed, so I bought on line for a lower price, free shipping, and no sales tax.

The service @ Horton’s is the way it should be! One of our pendant lights just stopped working. I tired everything to fix it. I bought new transformers, a power meter, rewired the actual light, etc. I have been to multiple stores in Chicago, but only Horton’s could help me. Essentially, one of the housing wires in our pendant’s canopy fixture shorted out and melted the plastic housing slightly. I brought this piece to Horton’s and they searched for a similar part and gave it to me for free! We will be back to repay their generosity. While it may only be a $ 1.00 part, it was an year of emotions looking at the one light that did not work that I could not figure out!
Thank you Horton’s!

I blew a transformer in my track lighting. I brought the transformer to two other local lighting stores; both stores told me the fix and repair would be about $ 150 and they would have to order the part. I called Hortons to see if they had the part in stock, which they did and for about half the cost of the other stores. When I went to the store to purchase the transformer, the gentleman who helped me spent a good half hour connecting the transformer and then figuring out there was a short in the circuit and fixing that issue. All of the service was for no cost.
After all of that, I actually decided to purchase new track lighting. I also purchased a new pendent light. Hortons was again very helpful in the selection process providing me with many options and helping me determine which lights would look best. A real first class operation.

We’ve been making a few improvements to our condo before putting it up on the market in a few months. Some of the improvements included new lighting:
1) new bathroom fixture to replace the oh so out of date «Hollywood lights» in our guest bathroom
2) hanging pendants for over our island to replace our cheap home depot pendants that never quite worked right
After reading the fantastic reviews of Hortons Lighting we stopped in one afternoon and were greeted by Michael. He was super helpful and helped us pick lights that would appeal to potential buyers. He also understood that we didn’t want to spend a ton of $ since we’re getting ready to sell our place. He found us lights that weren’t much more expensive than what we’d find at Home Depot and other bigger stores, but so much nicer.
Michael informed us that our purchases would take about 4 – 6 weeks to come in and after 5 weeks we got a call that they were ready. They also have a special promotion with
that you get restaurant certificates for spending a certain amount of $ with Hortons so we get to also enjoy some delicious meals on top of new lighting.
The new lights are now hanging in our condo and I’m very satisfied with what we picked out. I’d definitely be up to going back to Hortons for our lighting needs when we move; they certainly have a ton of good options at all different price points. My daughter has her eye on a 40K chandelier for her new room, which I’m pretty sure we won’t be purchasing (unless she wants to forgo college), but am positive we’ll be able to find whatever we need to meet our lighting needs at Hortons.

As I am remodeling my kitchen, I looked around numerous places to find pendants to go over my island. A friend of a friend recommended getting her ceiling light from Horton’s. So, I decided to give it a shot. The first time there a girl was very helpful. She gave me a lot of information even though I didn’t have a lot of information for her to go off on. I provided a picture and she was able to provide lots of recommendations for lighting. Awesome. Then I went back a second time to actually purchase the lights.
The prices are a bit expense but look where the shop is located. So, it was to be expected. However, I would go back in a heart beat as the staff is knowledgeable and very friendly.

Good selection, good prices, but as others have said, what really makes this 5 stars is the service. When I bought my bathroom fixtures he helped me carry them out to the car (even though I could have done it myself) and when I needed a replacement bulb that I was having trouble finding at home fixit stores, he came to the rescue (I should have just gone back to them first). Sales and specials fairly often, keep an eye out. Their website also is pretty easy browsing, so I was able to go in having an idea of what I wanted. They also sell mirrors and the like.