Hyatt Place Chicago Downtown/The Loop

Beautiful spacious room. Love the view — our room had an all glass wall which was lovely at night and during the day. Shower perfect, large, clean. Everything you need.
Hotel staff also excellent.
I pretty much wrote off ever staying at a Hyatt place after my last experience in Detroit but this location makes up for it. Will definitely stay here again — extremely great value for dollar spent.

Besides the entirety of the office building directly across the street essentially seeing me naked, room was big. Other than that it is the worst. Crowded touristy place, no nice restaurants attached, sterile feel. Asked for a room with two beds booked thru concur, gave me a room with one and a couch. Called to have a microwave delivered-​they said they don’t deliver microwaves and there is only one community microwave. I have half of my morton’s leftovers that I’m not eating cold and not going to the first floor to heat up. Take me back to the Kimpton now! (They were booked for the remainder of my 15 day trip so I had to switch)

I stayed at the Hyatt Place Chicago/​Downtown/​Loop for two nights with my husband. If we could have cancelled our second night and went to an entirely different hotel, we would have.
Let me first say that the hotel itself, as far as the room and amenities are concerned are somewhat nice. However, all of this is forgettable when you have horrible customer service. The lack of customer service that we received over the weekend was truly embarrassing for a Hyatt chain. Upon arrival, not one time did anyone offer to take our bags out the car nor did no one offer to at least bring the luggage up to the room. Later that evening, we called down to the front desk to order two sets of towels. The man who answered the phone stated they would be up ASAP. Ten mins, twenty mins, thirty mins goes by. I finally call again, and was told that they are not sure what happened with the first order but they’ll send someone up again with two sets of towels. Five mins later, the towels arrive. Unfortunately, they only brought two large dry towels. No wash cloths, floor mats, etc. I asked if they could come back with «two sets of towels» again, and he returned a couple mins later with the correct order with no apology, empathy, or sense of urgency.
After a night on the town, we returned to the room and ordered take-​out. Once the food arrived, we noticed that we didn’t have any silverware. I called down to the front desk and asked if they possibly had any silverware we could use for some take-​out we just ordered. The lady over the phone immediately responded, «yeah, all the silverware is down here at the bar… you can come get it» — click — she just disconnects the call. I was going to politely ask her if she had someone who could at least bring it up to the room since she didn’t offer. But then when I get downstairs to the bar, no one was there. I then see a young lady walk by and I called her over. I asked her if we could have some silverware. She then asked if we wanted plasticware or silverware. Plasticware? Really? Maybe she assumed we were feeding children, I don’t know. But I was slightly offended that I was offered plasticware but before I could respond to tell her I wanted some silverware another young lady at the front desk overheard us and immediately jumped in the conversation and said «oh, I already got them some over here». So, she comes over there with plasticware with the napkin and salt and pepper packs. I was too through. We paid all this money for a four and a half star experience, and we not only get plasticware but we had to get out of bed to come down to get the plasticware. Which should have been at the bar, but was at the front desk. I was wondering why she would have me come all the way to the bar when she was holding the plasticware at the front desk. I was just upset at the overall customer experience at this hotel. I will say that I noticed a difference with the daytime crew. I think that night crew needs better supervision, management, and training.
Few complaints about the room. Our toilet seat complete broke of the hinges. Also, the television is mounted on the wall but it is more so in the «living room» area versus the bedroom area. If the television was slightly larger, I don’t think it would be a problem with where it is stationed. Also, one minor thing is that we didn’t have a «do not disturb» sign, which it didn’t bother us until we actually needed it.
Needless to say, I will not return to this hotel and I will never recommend this hotel to a friend, family, or colleague ever.

Upon check in, the guy handed me a regular size bottled water. I asked for another one for my cousin who was staying with me in my room. He asked if my cousin is a Hyatt member and I said no. He said they only give bottled water to members.
When we form intoning room, I noticed right away that there was no lotion or any necessary toiletries. I called the housekeeping and they said they will bring it up. We went to dinner and came back after 1 am, there was still no lotion or any other toiletries. My cousin had to go downstairs to personally request for lotion. For $ 430 a night that i paid, I expect to have these essentials in my room.

The hotel staff has been wonderful. The location is great. Breakfast options are some of the best for free hotel breakfast. Clean. Super clean. I am with a newborn and a toddler so I am very picky. This hotel is great!

One of the best Hyatt’s I’ve been to thus far and I am an avid Hyatt stayer!
Great location that’s accessible to everything you might need if you’re okay with walking a few blocks. You centralize to Mag Mile, museum row, Greek town, Sears Tower. Most important thing are the staff here. Front desk staff were very helpful in making a list of the can’t-miss restaurants to hit up. The manager was accommodating and fulfill my requests for rooms despite the how busy it was the weekend of the shamrock run. DEFINITELY will be returning!

(Will update after stay)
Day one here and the hotel is amazing. Definitely get a upgrade for a nice city view. Customer service feels like a 5 star hotel. I rated it a 4 star because our first meal (chicken salad + roadhouse chili $ 13) came out disappointing. Chili is less than warm and feels straight out of a can. Chicken in the grilled chicken salad is chewy. I definitely would stay here again just won’t order food from there menu.

My partner surprised me with a surprise getaway for the weekend, this was our chosen spot. They were very clean, and the room was perfect. Very cute place, were also able to walk around since everything was nearby downtown. Loved it!

This is a nice place.
After a day out in downtown Chicago, it’s wonderful to come back to a place which is so well put together. My room had a huge bed, writing desk, a couch and a nice sitting area. I got a lot of work done at my desk because the room was so comfortable and luxurious. I like a lot of space, and I felt very comfortable in that regard at the Hyatt Place. It is near the Loop, too, which makes getting around easier.
The staff /​employees are extremely polite and thoughtful. One Unilocaler wrote of her surprise to see that the greeting staff and front deskers were dressed in a drab, sloppy manner. I must say that this was my initial reaction, too. They usually seem to wear dismal, washed out and faded navy blue garb. But finally, I don’t care a whit about this, since they were so very nice and helpful that I forgot all about their attire. The staff training programs clearly place a lot of attention on making sure that the guests get the «royal treatment,» as far as courtesy, helpfulness, and willingness to assist! This is my «go to» place to stay in Chicago. There is free wifi (like lots of places nowadays, of course) and there is also a business center just off the check-​in desk in the lobby, with computers (both pc and mac), printers, and comfortable desks /​chairs.
On the less-​than-​spectacular side: although there is 24-​hour room service, there is no full-​time in-​house restaurant. There is a small bar, and breakfast is available on the ground floor. Though some Unilocalers rave about the breakfasts here, I found the options limited and disappointing: mostly the typical, starchy and pasty choices, insufficiently warm, and somewhat blandly prepared. I opt to go out and find a decent restaurant under the Loop with better offerings. Other minor things, as well, keep my rating of the place down, but it’s certainly more pleasant than not. I am content to arrange for room service, or to order in, or to eat out, or to tote meals back to my room /​suite, as long as the atmosphere, décor, and upkeep of this hotel stay as pleasing and comfortable as they are.

Very clean rooms with a lot of space. We stayed in the 2 queen room and there was plenty of room for 3 – 4 people. The only complaint my 15 year old son had was that the bathroom door is an obscured glass sliding door… and you can see silhouettes from the outside. But really it’s no big deal!
The only thing I didn’t like was the breakfast. There is a lot of variety (eggs, bacon, French toast, sausage gravy and biscuits, fruit, cereal, yogurt, breads, oatmeal) but they can’t keep the eggs warm. and we had some skillet eggs one morning with spinach, mushrooms, tomatoes in it that may have been good hot-​but cold was just awful.
The front desk staff also recommended a restaurant that was walking distance-​but closed for the night after we walked over… and it was 6 degrees outside-​so that was a bummer. But, I think it’s a new hotel and they are just learning the area.

Great location. Came here for the pool but is out of service for the week. Front desk upgraded us for the inconvenience to a corner unit with a view. Wonderful friendly staff. Very happy

I really just want to thank the staff. Hotels can be so much more and should be so much more then just a room and the staff here understood that. From check in to check out it was wonderful service. Jake, who checked us in almost immediately messaged me with restaurant recommendations. He took the time to give me directions and later spent time with me talking up the hotel and his job. I really appreciate that as a guest. The rest of the staff was really great as well. My wife and I have an 8 month year old and they were incredibly accommodating and went out of their way to make sure we were taken care of. I just want to say thank you to the staff and also recommend this hotel. The rooms were great and the café and pool were great.

The location — great. Staff friendliness — good. Clean room — yes.
Now the only complaints I have may seem like petty and minor to some but I truly feel that the complete experience is important. When we first arrived in the hotel I noticed how unkept the hostesses at the check in counter were. Hair a mess, wrinkled shirts, stains on the pants — Not something i want to see when I first walk into a hotel. Especially being a business district I would expect hotel staff to keep up a clean and maintained appearance. Another bad initial experience is having to use the bathroom in the lobby when we first arrived. It wasn’t very clean. Stains and water everywhere. Again — makes me wonder what the rest of the rooms would look like.
The tv in the hotel room centered literally no where. It fell between the bed and the couch area so that was odd. Breakfast in the morning was nice but a mess! Mind you I walked downstairs 30 minutes before the ending of breakfast and if I wasn’t so hungry and lazy to go out and get food I would have gone elsewhere. I get it… It’s busy. But have someone quickly go and pick up the eggs scattered all over the counter and floor for crying out loud.
The room was cozy and quite and I slept well. Overall not bad, but if I had to give the hotel some advice I’d say — clean it up a bit guys. Unfortunately it is not the first time we have had an experience that was below our standards with Hyatt and will probably move on to another establishment in the future.

The Hotel is very clean, great rooms that are well appointed. EZ to get around the loop. No real views from rooms, if that’s what you want, stay on Michigan Ave. No restaurant but food available ²⁴⁄₇ to room.
Breakfast included. Nice buffet, coffee, juice etc.
Staff very helpful.

I stayed here and the place had clean rooms and free wifi!!! The blue line train from O’Hare gets you to within a couple of blocks from the hotel. There are tons of places within walking distance from bars to eateries and it is close to a L-​train line so you can get just about anywhere in a reasonable amount of time. When my traveling buddies went on a little adventure with no agenda we ended up at Millenial Park and «the bean.»
I would not recommend the continental breakfast but other than that I had a positive experience staying here.

We REALLY hesitated booking a room here based on some of the negative reviews. Taking into consideration that people are so quick to post something bad and don’t take as much time to post something good, we gave it a try. SUPER happy we did!
The rooms are new, clean, and spacious. We were initially assigned a handicapped room, however, switched because of the shower (difficult for a taller person to shower with a hand-​held shower head). We then had one on the 9^th floor facing the corner of N. Franklin and W. Madison. Great view — great shower. :)
Best of all, whatever issues that the previous ratings had, are long gone by our accounts. The staff here is amazingly accommodating and the only regret I have is not chatting them up for suggestions sooner!
Sarah and Bill (night Manager) are AWESOME and are happy to give suggestions on how to navigate the city or give some non-​touristy suggestions for that «urban hiker» in you.
Will definitely be staying here again.

My wife and I planned a weekend trip to Chicago and we booked the Hyatt place due to its proximity to everything around downtown Chicago. While the location itself gives this hotel 5 stars, the ambience and service add to the overall experience. The hotel is brand new and it shows in the design. Absolutely loved the rooms with full length glass windows facing downtown. Will definitely be back.

Five stars for location, quality of rooms relative to price. I preface everything with saying that this is a BRAND new hotel. They just opened in the last month, and as you imagine with all of the perks of a hotel being brand new, there are of course growing pains. I imagine several of the reviews were for their first few days in operation. Things happen in the first few days of any business’s operation – they are immensely better with a month’s worth of practice relative to what was described in previous reviews and I think they will just get better. Also this is a $ 200’s price point hotel so do not expect the amenities you will get at a 5 star hotel paying $ 600 a night.
Rooms run in the low to mid $ 200’s, of course with some variation with peak times. The rooms are exceptionally large compared to many other Chicago hotels I have stayed in. I have stayed at the Public Hotel, Hotel Indigo, and various other national hotels near Michigan Ave. The rooms were cleaner, larger, and nicer than all of the hotels I mentioned above and it was significantly cheaper.
I stayed in a king bed room and the room had a whole separate seating area and a couch with a pull out bed. The bathrooms are showers only but very clean. Free wifi as well. Free breakfast in the mornings that include breakfast sandwiches, oatmeal, yogurt and toast.
The staff were very friendly. I did notice that the woman checking me in was responsible for checking people in as well as several other tasks. I could see how people would say they are too busy at the front desk but she checked me in with a smile and had my room ready for me around 3pm.
The location is PERFECT for business and even as a tourist it is close to the Willis Tower (Sears Tower). It is just blocks off the river and Millennium Park, and is easy to get to many other attractions. I noticed plenty of professionals and several families as well.

This hotel has issue. No matter location of hotel. First they couldn’t find my room. (i was already checked in) front desk lady called me rude… When i asked her my key three times. …omg.
On top some guy was arrested having high tone of conversation w staff bc he wasn’t happy. (seriously 4 Chicago cop came in to arrest him) exactly at July 24 — 10pm
And breakfast ended at 9:59am. Refuse to serve any more. Staffs were very lazy not cleaning tables so many were waiting to be seated.
There were so many wrong thing about this hotel.
I love hyatt place. This is only hotel i use during business travel. But not this new Chicago one. For sure.

Located in the heart of «The Loop,» near many awesome restaurants, shops and walking distance to the river walk, this hotel is very central to downtown attractions. The Loop is named because the railroad loops around a rectangle formed by Lake Street (north side), Wabash Avenue (east), Van Buren Street (south), and Wells Street (west)…thank you wikepedia. This hotel just opened at the end of June 2015 and today is the hotel’s 10^th day of operation! I’m here for 5 days for work and enjoying my stay.
It’s clean, modern and the rooms even have the «new» home smell. The staff are friendly and helpful. The gym is of decent size with about 10 treadmills, several bikes, weights and a few machines. The pool is small, about half the size of a lap pool.