Instant Printing

I recently worked with Instant Printing Corp on a project I had regarding printed envelopes for a private event. When I dropped off the order I arrived with my stack of envelopes (there were 18 or 19) and my flash drive with the addresses that I needed to have printed. Fairly easy job, right? I thought so…
I arrived to pick them up and was surprised to see that the font was different than what I put on the drive — and — two of the envelopes were cream instead of white. Huh?
The two stars is for the customer service based on my conversation with the gentleman when I picked them up at the shop. He was VERY nice and apologetic (even though he wasn’t the one that did the job) — and gave me a price break when I voiced my disappointment. He also said he would speak with the person who did the job and would pass along my concerns/​feedback.
The person who did the job called me later on and said that she was sorry I was unhappy. I just reiterated to her what I said at the store regarding the font and the two cream envelopes. She said that fonts usually don’t render in Excel/​Word documents which was news to me but okay, fine — perhaps that was my mistake by not specifing the exact font that I wanted. I also would’ve appreciated a call before she selected a font on her own. Regarding the envelopes, she did acknowledge that there were printing errors so they had to use the most suitable replacement that they had. Her reasoning? Some of the envelopes were facing different directions so they printed incorrectly. She said that was how she was given then. Even if that is the case, I (or whoever last handed them to her) was not the one who put them in the printer. Needless to say, I didn’t appreciate the implication that it was my (or someone else’s) fault. I give her credit for actually calling me to discuss it, though.
So, if the font was different (or discussed) and all of the envelopes were the same color it would’ve been fine. I’m just surprised that I had so much trouble with something I was expecting to be pretty straightforward.
Unfortunately, still not being happy with the final product, I had to take them elsewhere to have the job re-​done.

The guys here are awesome! I called a few places in the Loop looking for somewhere to print my custom made save the date cards. Kinkos had no idea what they were talking about (surprise), Concord Printing was downright rude (and non responsive), so I was pleasantly surprised with Instant Printing — they were nice, helpful, professional, reasonably priced, and with a great turnaround time! Joe, the color printing pro, helped me pick out the best card stock and ink colors, and it took less than a day to print and cut all 150 cards. I’m so happy with the way they turned out! Would highly recommend Instant Printing for any print jobs, whether personal or for work!

I love instant print! I actually have no idea if they are cheap, expensive, on-​par, because I don’t like to go around and get quotes. Time is money, people. But, I do know that they are FAST, friendly, accommodating, helpful and super flexible with my DIY files. The quality is top notch. I will also support a place like this over kinko’s anyday. I love me some small, independent business!