Kenny The Kleener

One thing. If you’re going to this place. That’s fine. But if you don’t want to spend a shit ton. Go to CD price one. Thus place is way to expensive

Another groupon deal and another dry cleaner failure. They will ask you about the coupon before they tell you your total price. There is a one explanation for that, if you have a coupon I ll charge you more and cover my discount deal. 1 male, 1 female staff, they aren’t friendly at all. I live right around the corner but never go there again. Please do not get their deal on groupon because it’s useless. You will end up paying more.

I have been using this cleaners for years now — as far back as when the Asian owned it before they moved to Evanston and since these owners took over.
The last 4 or so months, their poor customer service has really shown…
1. I brought in a wool dress jacket. The male clerk tried to charge me a winter coat price. I explained it isn’t. Then my card wouldn’t work. I told him to call it in. He puffed and told me I had to. NO the merchant calls in the card for approval not the consumer because it worked next door at Jewell. I told him to give me my things as that was the only card. He didn’t bother to give me all my clothes and by the time I got home (left my phone there) a message was in my voice mail to come back and get my [cashmere] sweater. I tried to avoid going on Saturday’s as that is when he works.
2. Recently, I was a little early on a Sunday morning (forgot they open at 8). The female clerk unlocked the door and said «you must not have a life as you are waiting outside the dry cleaners at 8am on a Sunday» and was shaking her head [in disbelief]. If she has said something like «wow you are here early» I would have thought it was funny because I was there early. The head shaking in addition to her rude comment is what ticked me off. A few minutes later, another person walked in the door and I said that I am not the only one up early.
3. I called the dry cleaners to ask who the owner is and how to contact them. The female clerk said he only comes in one day per week and she will take a message. I told her I didn’t like her behavior the prior day. She said she was kidding, that I am too sensitive, blah blah blah.
Both times the male and female clerk blow up with attitude when confronted about their behavior.
News flash… MY 2x PER MONTH (FOR MANY YEARS) WORTH OF DRY CLEANING PUTS MONEY IN YOUR CASH REGISTER AND ALLOWS YOU TO HAVE A JOB!

This is my first bad review… I am sitting outside waiting for someone to get here to open the door to this place. They are supposedly open at 630, but almost an hour later no one is here. I have been here for 45 minutes. I have an 830 meeting to get to. They have my husbands only suit that is needed for today. I will never come back here again. This is horrible. I should have read the reviews first!!!

Just started dropping clothes off here because it’s close to home. Unfortunately, they need to improve their customer service. I did not have my ticket on me to pick up my laundry so I wanted to give them my phone number. With an attitude she said, well that’s why we give you the ticket. I said sure and walked out with my clothes that I wanted to initially drop off. Sorry, I’d rather drive extra miles for other options.

I left a white shirt, that i only wore once. There was a small spot (not a deep stain). I just wanted to keep it perfectly white shirt for interviews. The lady asked me if i want dry cleaning or laundry machine washing i said dry cleaning (where they use better chemicals etc)
When i went back to the store, the spot was still there as if it wasnt cleaned at all. I told the guy at front desk, the shirt wasnt even touch to clean. It was just pressed. The guy looked and said «the neck is clean» i said yes because it was worn only for couple hours. Not because it was cleaned. I toke the shirt came home, i used one drop of hand wash soap, rinsed it, the spot was gone in seconds. They even didnt bother to clean
I will never go there again.

I took my winter coat in and they lost my fur because it was a removable piece and they did not mark this on the ticket before it went to the plant. The prices are so low here though that maybe I’m not allowed to complain about lost [faux] fur trim!!!
Could be a good cleaners for you if you are taking men’s shirts or inexpensive dress pants. Definitely don’t take in anything too delicate or personally valuable!!!
If your winter coat has removable fur, be sure this is noted on the ticket — point it out to the staff when you drop it off so that the removable [faux] fur will be returned to you when you pick it up! It could have been that my experience was just a fluke or a lazy employee that ruined my experience.

My one and only affordable resource for pre-​paid suede and leather cleaning since 2006. Recommended. I do a yearly trek.

ZERO stars. Have been a weekly customer here for at least over a year. Location was convenient. Was excellent service and price. Alterations were okay for minor work. Prices started going up which is understandable. Stopped going when noticed suits were being over pressed and wearing out where they placed on form for pressing. Last straw was losing item and placing issue on me that I must have dropped it on way home. Told to wait 30 days and owner would call. Never happened. I called and was told he will call back in a few days. Never happened. Too many other cleaners in area to pay and put up with this. AVOID. Usually don’t do reviews but has to on this one.

I don’t know about this place. There is this wonderful woman who works here who is super friendly and always explains what you get when you pre-​pay. I like her. The guy on the other hand is awful, Recently he charged me over $ 5 for just one item (XS jacket). I always feel like I get ripped of by him. No pre-​pay option with him! They do ok job cleaning the clothes, I give it to them, but I will consider other locations to see if they are all alike.

Never again would I take any garments to this cleaner. The customer service is absolutely awful. I dropped off a sweater and when it was returned it was two sizes too smalls so I took it back and was told that it was the sweaters fault that it shrank. Never was a solution made to replace my $ 80.00 sweater. Kenny claims to be the expert, but any idiot knows you don’t wash a 100% wool sweater, and he DID. And not so much as I am a sorry for the damages. Be advised. DO NOT allow them to care for your garments.

Prices are good and people are very friendly. I pick up and drop off every week; never any problems.

They’re not the best at cleaning but the service is worse! They were not open according to the times on the door so I waited outside for about 15 minutes before someone showed up to open the door. My biggest issue was the only employee working had such a potty mouth as she tried to take care of my payment and talk on her cell phone. Will not be going back.

Been going here for a year with dry cleaning only. This is a review on the wash and fold service which I used because I wanted to save time. I know how to do my own laundry but when you’re working so much, it’s nice to have someone you trust do your laundry. Kenny the Kleener FAILED!
My first bag was fine. I bought in for my second wash and fold and the following occurred.
It was supposed to be ready Monday night. The driver forgot it at the plant. They called and let me know it’ll be ready the next morning. The next morning, the driver once again didn’t see it. They’ll drive it over. It took them 20 minutes to get there as I waited in my car. I think I might have gotten there faster. (30 minutes spent thus far)
I go home. My dress has stains on it and my underwear that was white is now pink. I bring it back. Spent another 10 minutes talking to the guy and manager. It’ll be ready on Sunday before Labor Day. (40 minutes spent)
I then went on Sunday. It wasn’t there. It’s at another location. Please go pick it up. (60 minutes spent) Dress is better and underwear back to previous color. I wanted to talk to the manager but he is out. I was told to call the morning after.
I spent an hour and spent $ 11 for them to do my laundry. I could have done it for $ 4 and 2 hours of my time.
I’d rather not spent the time and effort making a call to let you know that you have bad service. Instead I’ll write reviews and let everyone else know how terrible your services are. Stay away!

Don’t waste your time going here like I did… they are out of business. Store is completely empty with a sign on the door for a phone number to call if you need to pick up clothes.

These guys got a bad rap before because of some shady employee they had who almost ran them out of business and was an a-​hole to customers, i’m told. The shady employee was fired.
Very inexpensive, nice employees. They even called me to double check on the color of the zipper lining when they repaired my zipper on my jacket — nice touch!
Give em a chance, and disregard previous reviews because the a-​hole there is gone.

AVOID THIS PLACE: broken buttons, wrinkles pressed into shirts, downright disrespectful customer service. you may get lucky and have an okay experience or two, but sooner or later you will find another place. i know because i have gone back several times due to its location in close proximity to my apartment. this time i am NOT going back no matter what. the guy at the counter is a complete jerk!

if it wasn’t for the price, I would NOT go there ever! The guy at the counter is a bit «off»… if you speak to him he tries to make you sound stupid. And god forbid you have a question. They make it seem like the job is SOOO hard and that we as customers should be grateful that they are open. Huffing and puffing, dragging his feet with a line of customers. I am tempted to pull the race card, as the pretty black girl ahead of me got GREAT service, but I got treated like I was a huge burden. If you want good customer service, DO NOT go to Kenny’s, but like many I am willing to put up with the BS for the price.

They’re fine. Open seriously long hours, and can do a same day or next day or something for cleaning. I can’t think of a lot of cleaners that both do that and are open for a substantial amount of hours on sunday.
I do think they may have over-​starched one of my shirts and they are definitely average priced (except for tuxedo suits which was like $ 5 with pants and shirt), but same day/​next day? I’ll take it.

I won’t deny that they do a decent job cleaning clothes and their prices are tough to beat. That said, their service sucks so bad that I wouldn’t go back to them.
I went in to pick up an order. I didn’t have all my tickets. The guy «helping» me not only couldn’t be bothered to assist, he was hostile to me. Yup, he told me it was all my fault and there really wasn’t much he could do. I actually argued with him for a couple minutes until the manager came by and tried to diffuse the situation. Except he also was giving me attitude.
Finally they looked in their computer and found the missing ticket, got the rest of my order, and that was that. No apology, no discount, no nothing… except losing a customer!