Kenwood Cleaners

Kenwood Cleaners completely messed up my order and gave me the worst possible customer service I believe I have ever received. I had an explicit pick up time for a suit that I needed the next morning (written on the receipt). The next morning they returned only my pants and told me my jacket was at their plant «far, far away.» I told the rude lady who worked there that I couldn’t pay for this since they botched my order. She put me on the phone with the man with whom I had dropped off my clothes. He repeatedly screamed at me over the phone. She said if I didn’t pay for the pants, they «might» have my jacket the for me to pick up later, so I had to pay. I came in a couple days later to retrieve it where I was met by (presumably) the owner. He screamed at me for causing the mix up and demanding that I pay or he would throw away my jacket.

I’m customer here more than 10 years and very happy with the service
I tried some other cleaners but Kenwood is the best service with reasonable price
And lady is very polite and tailor job is the best in Hyde park area

I stopped by yesterday to see if they could replace the zipper on my long winter coat. Not only was I told it wasn’t worth it because it would be expensive ($ 65! — I got my coat on clearance for $ 30!), but they explained the problem and did a quick fix of the zipper that is sure to last me at least another Chicago winter and save me from spending lots of money on a new long coat. The best part is that this fix was free! I’ll definitely be back for friendly, fast work and honest information.

I have never had a bad experience with a dry cleaners before. I took a silk dry-​clean-​only blouse here a month ago, worn only ONE time, and they completely ruined it. The elastic in the neckline and waist was gone. I don’t even understand why they would put in on a hanger and in a bag to give it to me, as if they could not notice that they ruined my blouse!
I take it back and the counter guy seems like he agrees with me; the blouse is unwearable and it should not have happened. He says they will replace the elastic. A week later, I go in to see, and the non-​English-​speaking woman tries to communicate to me several things: wear and tear; no liability; she wants me to pay her $ 9 for repair (!!!); they’re not responsible; the elastic eventually wears down, etc etc.
I was shocked and became really angry so she backed down on charging me to have her repair the blouse she ruined, and nothing she said even had any bearing on the actual facts of the case (brand new blouse, no wear and tear, it’s a dry-​clean-​only blouse so you should be perfectly capable of not ruining it!).
Bottom line? I lose an $ 80 blouse worn one time to people who have zero clue about customer service and how to safely clean a simple silk blouse.
While Kenwood and Hyde Park have no social activities and no shopping, we have plenty of dry cleaners to serve the neighborhood; choose wisely. Consider this fair warning. I’ll be at the cleaners on 51^st when I’m not wearing polyester.

This cleaners is a great place to get your clothes cleaned. Been going here for 2 years now and never had a complaint. The lady down there must’ve had some miscommunication or something since I have never had something like that happen to me. I recommend this place

This place is overpriced. You can find other dry cleaners in the area that charge half the price with the same quality.

I first came here because it was just a block away from me. Having now moved to the other side of Hyde Park, I’m still an enthusiastic customer here.
I get dry cleaning for my winter gear and jackets done, as well as alterations on jeans and repairs on items of clothing. Reasonable pricing, and quick service. The alterations have all been of good quality, and they tell you upfront if something is outside their expertise. So far (3 years) no problems with any of my dry cleaning!
The people who run the store are friendly and attentive. Very glad we have this place in Hyde Park.
Also, you can bring your dog into the front waiting area. One less reason to leave Fido at home.

I get my shirts and suits dry clean at this cleaners and never was disappointed. The owner is always willing to assist and very friendly.
She is also very good with alternation. I had lost some weight and all my suits was ways too big. I had the owner fix them up and she made them look and fit very nice. Big recommendation for dry cleaning and alternations.

these guys ruined my nice silk shirt. I was in town for my brother’s wedding and decided to get my outfit cleaned while I was there. when I got my shirt back it looked like someone had poured bleach all over it. do not use this dry cleaner.

This is an excellent cleaner. I don’t know what experience the other reviewer had, but the woman who runs the place has been incredibly diligent, kind, consistent and helpful for me. She has consistently sent back pieces that were not sufficiently clean, fixed pieces that were damaged on her own time, etc. It is a bit expensive relative to alternatives, but worth it.