FedEx Office Print & Ship Center

Just as all of the other low reviews have stated — terrible. I used to go tot he Oaklawn location but moved near Hyde Park and unfortunately this is my local store.
I have always had birthday banners printed by the Oaklawn fedex and things always went without a hitch. They understood exactly what I needed.
Not sure whats wrong with the staff at the Hyde Park fedex… I tried for a banner for the first time last year and no one ever got back in touch with me until the day after the birthday banner was needed (and after I complained!). Fail! Tried again this year and the only follow up call I received was from a fedex lady giving me attitude about my request not being done correctly — even though I disagreed. So, I told the woman that I would quickly resend the proper banner request.
Thinking they would follow right back up with me, I waited two days and still nothing, so I called back inquiring. A guys answers and tells me he sees NO requests from me at all! What? What happened to my two previous emails I sent? Of course, the fedex lady, can call me to complain, but not to fulfill my order! Now here it is one day to my daughters birthday and still no banner in the works. I am officially done with this location.

Extremely slow. Bad customer service. Especially Anitra who’s name tag says she worked here since 2009. If you’re gonna need more than printing or faxing services that you cant do by yourself, I’d encourage you to find another location.

I went in to this FedEx location to make 3 standard 2-​sided prints on cardstock. It took over an hour, and the employee was unable to figure out how to print it correctly, nor did he seem to care. He milled around, ignored us while we tried to figure it out on self service, had me print it to the back from the pay-​by-​the-​minute computers, and eventually took my flashdrive to try and print it himself, but couldn’t figure out how to select the correct paper… 3 times. All while not speaking to us, while other customers backed up in line.
We left, empty handed. He did refund the 25 $ in charges that got racked up on my card during the whole ordeal, but I still didn’t get the prints I needed.
I don’t understand how a copy shop can be so incapable of making 3 copies.

I’ve tried these guys for simple print jobs three times now & every single time they’ve messed it up. From using the wrong paper, to cutting off images to simply looking like crap. Their jobs lo k like I printed them at home myself. Then they want you to stand there for 30 minutes while they «fix» your order. There’s a reason companies like vistaprint and overnightprints are killing kinkos. I would rather pay for shipping and wait a week for my products than give these guys another chance.

I dealt with a saleswoman there who seemed friendly at first, but she wasn’t the most effective communicator… she became slightly rude and arrogant when I misunderstood her initial explanation of something. Took my business to the ups store. Much better experience.

This is my first review; however my second time in this FedEx location. Both times I needed to send a box. I have not used their copying services. This review is based on my latest visit only. As I walked in I noticed there was no structured line to the counter and people were standing in various weird lines such as by the copy machine and in between the shelves that sell shipping items. So I asked if this was the line and was told yes. Come to find out people were actually copying but the copying machines malfunctioned so people were attempting to seek assistance from the ONLY worker on duty. When the worker finally made her way from the back she made a statement towards people who were copying that she could not address copying issues at the counter because the copies are being done at the machines. This ignited something. So people became uneasy. She totally ignored it and continued to assist people who were shipping via FedEx. I finally got to the counter and I had my printed label and she said put the label in this (clear shipping label packet). I did what she instructed. She then hands me clear tape. I asked what was it for and she replied «You must ain’t been here before.» I responded with «Once before. «She then says it’s to tape your box closed. I informed her my box is taped closed as you can see. She looks and notice it and removes the tape from the counter. She scans my barcode and hands me a receipt. When I turned around to walk out, the uneasy customers were staring at the counter area at the worker in disbelief that she was really not going to assist them. I gave 3 stars due to I was in and out which I care most about. If I would have had to wait any longer in addition to the attitude of the worker this location would have received a lower rating.

My executive asked to have some of his business cards overnighted from SF to his hotel in Chicago in time for meetings the following morning. That option would not get the cards to him in time, so I called the FedEx Office Print & Ship Center. Maria was extremely helpful and professional. I sent her a scanned copy of the business card and she had 100 cards ready in about an hour for less than $ 40. They offer delivery service also.

I frequent this location and there is always only one person working, maybe 2 on occasion. The workers do a fine job but they are simply understaffed and cannot serve customers in a timely fashion. There is no way one person can answer phones, troubleshoot equipment, help customers with products, take orders, assist with package pick ups and produce orders made. Let’s be fair here, hire someone in the community, maybe a student.

I’m not happy and at this point I feel like crying. I placed an order with Walmart and the iPad’s were to be delivered before Christmas for the girls. So I knew the delivery date was 12÷24÷14, so I went online to
to get notifications for my delivery. I left a message to call me once they were out side and I left cell number. I was leaving out so I decided to call and follow up. I was informed that they were delivered and left on the steps. The CSR person said check in the bushes if you have some, because they try to hide things when they deliver them or ask your neighbors if they seen it. I’d like to know why I wasn’t called or the driver knock on the door. So I decided to look around the porch, and check with the people in my building, and nothing was here. So I called back, and they gave me a claim number and said someone would call within 2 hours. I got a phone call, and he asked did fedex leave a slip outside, and did you check to see if the package was out there. I replied, yes and this should not be happening, I don’t authorize things to be left unless I have someone to get them or I get them. He said there’s a possibility you will get the package later today we will follow up with the driver and get back to you. How in the hell am I getting my package tonight if you say that it was delivered, but I said okay. Here it is 3hrs before the girls open their gifts, so I called back to see what the status or update was. I was on hold for 20 minutes so I became anxious, she said that the driver has 24 – 48 hours to let them know of the delivery Info while its looked into. Now I know that FedEx can contact the drivers, just call they ass and see where the hell my shit is at. It shouldn’t take 24 – 48 hours to do that. They don’t try to assist You in any way for their incompetency. So what do I do about my package that I needed before Christmas that I rushed ordered. There’s nothing to do but wait at this point! Which is UNFUCKING ACCEPTABLE. I’m very upset, and my girls and my Christmas has been ruined by DUMB ASS FEDEX. I don’t want shit else delivered to my condo from fedex, I will pick my packages up from the facility from here on out! I’m in utter shock at the unprofessional level of customer service and care of my package.
Tiffany

This Kinko’s or FedEx or whatever they are called needs a ground up reboot/​gut job/​total makeover. I’ve had the occasional good service with pleasant customer service, but most of the time it is just a painful necessity.
This site is two blocks away from a major research university (University of Chicago). If I were a business school professor I would assign this place to my students as a case study: how can a business with a near monopoly position (there are no other copy shops closer, and only a handful in the neighborhood to begin with) give such mediocre and uneven service and still remain in business? Oh, I just answered my own question! They think that they don’t NEED to be a high performing business because everyone will go there anyway!?? As I said, sometimes good, but so uneven!

The guy behind the counter – Ken, I think? – has been very helpful in helping me adjust to life as a telecommuter; I always think that clerical and shipping tasks are going to take forever, and then when I finally get around to doing them using this place I wonder what all my drama was about: it isn’t hard and doesn’t take long.

If I could give this store less than a star, I would.
I have had limited experiences here but if you read the other reviews you will understand the typical experience of customers, which is exactly what I have endured.
Staff that seemingly is unconcerned or incapable of helping
Poor customer service in terms of attitude
Terrible communication
Lost packages.
My experience is bordering on a bureaucratic nightmare. Do yourself a favor and go to the UPS store on 53^rd for any shipping needs you may have.

There’s always a long wait in a line that doesn’t move forward while the employees wander around in circles behind the counter. You get the sense that they have just been handed a task they don’t know how to handle.
I was here because our computer and printer are no longer on speaking terms and I needed something printed (OK, it was a Groupon, but I still needed it printed!). Well, turns out they were having the same problem! I was first told I was doing it wrong and to send my print job through again, and again, and again. Then save it to this file (on their computer! I don’t think so).
What a shock, it turns out other people’s print jobs weren’t going through either, so it’s not just me! Then the lady working there told me to e-​mail it to the store account and she would print it out for me. She wrote down the e-​mail address so sloppily it took me three tries to get it to her. The other employee told me I would not be charged for all the extra time I was following their wrong instructions (gee thanks!), which was good because the cost would have been almost $ 25.00. Computer time costs like thirty cents a minute, so your guess is as good as mine how it jumped up that high.
This shop is very conveniently located to me, but I’ll probably go to another location any time I can.

Ordered five resumes online to be picked up the following day. Headed in there today. Thankfully I looked at the resumes first because they printed them on what felt like tissue paper. I ordered 32lb and they printed it on the worst paper. They quickly redid it for me with no extra charge but that was just an unncessary mistake.

Mediocrity reigns here. Be aware the machines often don’t work, don’t expect anything more than a confused look about that, and an attitude if you ask for anything that requires actual effort. Also, don’t expect a long line to be a cause for concern for the employees milling around.
Last, the online ordering system doesn’t work because this branch has not corrected a mistake with their ZIP code listing on the FedEx website. This is something they need to correct with their internally, you cannot change it, thus ordering online and picking it up at the store seems to be impossible as far as I can tell. You will need to call them, get their email address, and email it directly to them.

I had been going to Fedex the last few times I needed to ship an envelope and no problems there. This time around I had to ship a package to Canada. The younger associate forgot to ask me if I wanted ground or air, assuming I believe that since it was an «international» package, that it automatically meant «air.» Well, I’m not sure if he has checked his geography or not but Canada is just NORTH of the US which means chances are, it’s connected by ground transportation for mail in some way. This is pure common sense even if one has a blatant ignorance of what services one’s own employer offers to customers. Regardless, my package was 3.45 lbs and since I was automatically under shipping by air, the only option available to me was International Priority at a cost of $ 177.50. Now, I don’t normally mail a lot of packages myself. I was stunned that this was the cost but because I am an extremely busy student, I went with it even though I felt unsettled by the cost. The manager was the one who rang me through. When she was telling me the options for shipping by air, I told her that I would take whatever was cheapest. Apparently International Priority with a cost of $ 177.50 was my only option for it to be mailed to that postal code. One would think she would have had the sense to mention that ground was available to me but she assumed that if ground was an option, it would have popped up on screen using the air slip waybill.
I left the store, returned home and decided to go to the FedEx website to get some estimates to see if it was actually true that FedEx could not deliver to one of the major cities in Canada in a cheaper manner other than air. Lo and behold, I was presented with three different quotes one of which included Ground shipping. Frustrated, I called the main customer service hotline to confirm if this was possible. The agent said that I had received wrong information at the store and that since my package was still at the location, I should go back in and ask for it to be downgraded. I called the manager of the location and she was again completely unaware of why using the air waybill would NOT give an option for ground shipping.
I went in, got it all changed up and ground shipping ended up costing me just $ 55.00. But something that should have taken me half an hour ended up costing me the afternoon, greatly aggravating me especially since there was no apology or acknowledgement of their own incompetence until I politely apologized for the trouble since I hadn’t known that the process for sending packages by ground was different (maybe because nobody had told me that the waybill would be different or bothered asking me in the first place if I wanted ground which is cheaper). Complete and utter incompetence. The manager apologized saying that she’s not normally in the front. The associate didn’t even bother owning up to his mistake. First of all, how does someone become a manager without knowing the company’s services? And secondly, why couldn’t someone who’s working at the courier service know that «international shipping» to Canada also entails ground shipping since Canada is not as «international» as say shipping it to another continent?
All in all, I was unbelievably aggravated. This was my first time with such horrible service from a FedEx location. In the past, FedEx the company has proven reliable but this location and its employees are horrible and unhelpful. Providing solutions is a mark of good customer service. Simply feigning ignorance or being unhelpful is not. I walked out, determined to switch courier services to UPS from now on.
Oh and another thing, better be aware of whether or not your present is a gift and therefore can be excluded from customs based on certain limits because apparently the manager at this location doesn’t even know about that. I had to tell her myself about this. Incompetence, ignorance and arrogance = BAD customer service.

I must admit, the reviews made me a little nervous, but I had quite a good experience here.
I needed to make some presentation packets made for work — brought in my files on a flash drive and the original packet that I needed 3 copies of. They called when they said they would, made sure that everything was in the correct order, and then completed the project on time. I dropped off the work on Tuesday morning, came in on Thursday to put all the materials/​tabs in order (they did offer to have me email them the files in order, but I wanted to stop in), and everything was ready by 12pm on Friday. Dorris and Shayla were friendly and helpful — really lovely ladies.
I’ll sure I’ll be back to get more projects done for work in the future. Obviously, if you have a very short turnaround time, maybe this might not be the best place, but I had no problems at all.

The customer service at this location is horrible. The attitude problems and lack of urgency are the biggest issues. I do not understand why three or four people are walking around or talking to one another while customers are wait in line. When possible, I avoid this location.

Horrible, horrible customer service. I have been a customer here for several years, as my work has an account with them to get our monthly newsletter printed. Every time I place an order, they confirm it and then claim to have lost the order completely. I resubmit the order, and they tell me when it will be delivered. It’s never on time, usually late by at least a day. If they say they’ll call when it’s ready, they won’t.
A phone exchange this morning:
«Hi, it’s (me) from (my work), just calling to see if my order is ready.»
«Yeah, it’s ready… we’re just waiting for delivery.»
«So, I can come pick it up?»
«NO, WE’RE WAITING FOR DELIVERY!!»
«So, it’s not ready.»
«IT“S READY AND WE’RE WAITING FOR DELIVERY!!!»
…
This is typical customer service. They said they would call when it arrived. I didn’t get a call. I called them back around noon to see if the order had arrived. It had.
I walk into the store. Both workers have their backs to me. One of them is on the phone, having an unprofessional personal conversation. I finally get one person’s attention. She takes my name, walks over to my order, looks at it, then walks past it to pick up the phone. I stand there for another five minutes staring at both worker’s backs while they complain on the phone about how understaffed they are and how the customers are all seriously pissed off that their orders are screwed up.
Finally, the worker brings me my order. The receipt is wrong, I’ve been overcharged. I take the manager’s card and go straight back to work to find out how I can switch vendors so that i never have to deal with these incompetent, rude people ever again. The end. Ugh! I’d give zero stars if I could.

This is the worst FedEx Kinko’s I’ve been to. Back when I was a student, I didn’t exactly have any choices. Now that I’m full-​fledged adult, I have discovered I have options. My company has an account with them, and I used to send things to get laminated… like large and expensive photos. After they botched two laminating jobs, I gave up and now I drive to the South Loop location. Ridiculous. One laminating job didn’t go well and then they TRIED TO PUT THE PHOTO THROUGH THE MACHINE A SECOND TIME! Really??? Also, they’re rude, which is somewhat par for the course in the area (and I have a somewhat high tolerance), but the combination with bad service put me over the edge.