The UPS Store

Where in the world do I begin? I try to visit this location very infrequently because the customer service borders on the ridiculous and they are far from organized.
I knew I was in trouble when I signed up for the mailbox, and it took an inordinately long time, largely because there was an employee being trained on the process. To be clear, I completely understand the need for training, but not at the expense of efficiency to the customer.
Also, it became evident that I can’t rely on this store for my primary mailing needs because they are super slow and not even remotely apologetic about the snail pace at which they operate. The last time I tried to mail a package in this location, there were at least five people in line. After 5 – 7 minutes, the line didn’t move. It’s a sad statement that the USPS was faster.
The mailbox service is not without its trappings. I once received a notice that a package had arrived. I wasn’t expecting anything but I made a special trip to the location five minutes after they opened (their hours are always in question), retrieved the slip from my mailbox, and delivered it to the front desk to find the only worker PAINTING HER NAILS. It took about 10 minutes for her to locate the package with much confusion (it wasn’t on the designated shelf, and it’s hard to maneuver packages while waiting for your mani to dry). When the «package» was found, it was actually a stupid promotional mailing in a padded envelope that could have easily fit in my mailbox. I didn’t need to receive an email about it, nor did I need to wait 10 minutes to retrieve it.
Also? My mailbox is typically full of mail that doesn’t belong to me.
It’s sad that many people in the community are looking elsewhere for their UPS needs.

It’s unfortunate that this location cannot/​will not service the community it’s located in, a more efficient, dignified manner. The older woman who works here in the morning is very kind but she’s the only one on duty, can’t move around to fast due to her physical limitations, and can’t possibly service everyone quickly. The computers available for rent here are super slow. I’m here this morning wanting to ship something. There are no hours posted outside of their door, the doors are closed. It states on various sites online that they open at 8am. It’s 8:30 and the store is closed.

I am more of a food Unilocaler but this place warranted my opinion. I had too come here to ship a couple of different packages and I must say that the two employees working there don’t really seem to like their job very much. It definitely shows in the customer service. Not even a hello, more like a grunt here and there. The guy helping me seemed like I was inconveniencing him by coming into the store to use UPS services.
In the end it took 20 mins to prepare shipping invoices for my pre-​packaged items with barely any words exchanged other that will be $xx.xx
Do yourself a favour, try another UPS store or go in with extremely low expectations of any kind of customer service.

I really wanted to use this facility as my GO-​TO for my corporate print needs but unfortunately they are just not equipped. I placed an order online, just like I usually do via FedEx/​Kinkos or other UPS stores and was going to have it picked up here. I needed 400 copies. It said it would be ready the next day at 1 pm and charged my credit card. It said all was on time. I called the store at 1:30 pm the next day to confirm my order was ready for pick up, and I was told by the worker that she had not even looked at her orders from yesterday. I said that was fine and that it was a VERY simple order of printing 400 copies of a 2 page PDF on card stock (which is what I paid for). She said, ‘oh no, i can’t do that, i don’t even have card stock’. Hmmm… why was my order accepted and credit card charged then??? Long story short, the order had to be cancelled because she did not have the materials on hand and would not until later that week. Aside from being VERY upset to begin with — my order was cancelled BEFORE I was asked and the email said it would take up to 2 weeks to refund my money!!! OUTRAGEOUS for THEIR mistake! I called the UPS store on 3231 S. Halsted and had THE BEST SERVICE I have ever had! They are MATCHING the pricing, printing for me THE SAME DAY and all from one phone call!!! I will not use this store in the future.

Toni rocks at UPS, she takes care of the customers and the packages. I was visiting from in Chicago from Los Angeles, and she helped me properly prepare my packages; although there was some damage (not due to her or me); she handled and processed my claim. Just wanted to SHOUT her out, she is ROCKs and I appreciate the service. Warm regards…

Now, I am much more of a foodie than someone to post a HORRENDOUS review of a service like this, but I actually chose to ship one of my packages via USPS rather than stay here.
Apparently the rain leaked through the roof of this building last night. A specific employee was moaning and groaning, coughing, and snorting, shuffling around making all sorts of noise with a big old scowl on his face. He had some sort of shouting match over the phone with another customer regarding insuring a package. He also was unable to remember the price of the envelope I was using so I was randomly charged $ 3.00 for it without actually knowing how much it costed. The woman at the counter got into an argument with this employee telling him to drop his attitude. She mentioned she would «talk to him after the customer left.» At this point, only one of my packages had been taken care of. I chose to leave rather than stick around in the unwelcoming and clearly tense environment. I will definitely never use this location again.

Very fast service, neat and organized. The staff was courteous and handled my return without a problem. I think for some the $ 1 charge for use of the tape may be a bit of a turn off. For me, this store far surpasses the service at FedEx down the street.

Went here to ship off some of those holiday returns. There was a line, but it moved quickly. The employees were friendly and fast. Ample parking makes this a great location!