Mens Wearhouse and Tux

José helped me and my fiancé find his tuxedo, as well as the tuxedos for our groomsmen/​fathers, today. He was fantastic. He offered great suggestions, answered all of our questions, and wasn’t at all pushy. I’m so pleased with the tux we selected — I really thought this process would be super daunting and overwhelming, but it didn’t feel that way at all. Major props to José for his wonderful customer service and demeanor. Wedding planning can be stressful, but he really made this part easy!

Saturday I went into the store looking too purchase a couple suits and a young lady Yamica was assisting me. She was very helpful, thoughtful, kind, and her customer service was excellent. All though the location is very small I do recommend people to shop at this location due to the great customer service as well as the different variety options to accommodate the customers needs.

Tiny cramped store and only a handful of low quality, ill-​fitting tuxes to choose from. We were pressured into making a down payment immediately and assured we could get a refund if we cancel. We found a better company and tried to get our deposit back the same day. The woman who answered the phone took our phone number and said she’d call back in 10 minutes. When she called back my fiancé gave her the group number and the reason for our cancellation. She said they would price match – which he was not interested in – and then hung up on him. She called back a half hour later and said the order was canceled.

I’m here to do one thing keep my promise.
I worked with one of the managers, Rebecca Batke, to find a tuxedo for my brother’s wedding. I know nothing about tuxedos or suits, but fortunately, Rebecca did. This woman did things with her work computer that I didn’t know someone could do. She figured out a major headache for me and did it all with her pretty smile. She is so balanced. Rebecca, thank you so much for being such a professional, endearing, brilliant person. You make your MW location flourish. I don’t even think I need to write anymore. I’m sure the store owner knows just how valuable you are. I will continue to pass on your information and bring sales to your store.

My boyfriend, Dan, referred this location to my sister and her fiancé back and July, so they went in without an appointment and dealt with Jose at first (who is the Manager now), but the total customer experience Dan and I had explained, was not at all what they received, so they did not book. I recently talked to my sister and asked her if she took care of the tuxes and how everything went and her respond shocked me. She said the guy had an attitude as if he didn’t want to be there and was yawning and rushing them through the whole process. I told my boyfriend about it and we called to see if Rebecca still worked there and was please that she did. Me and Dan convinced my sister and her fiancé to give it another shot and to call and schedule an appointment with Rebecca, so they did since they haven’t gotten their tuxes yet.
After their appointment, my sister called me and was so please with the service. Dan rated Rebecca on Twitter and we have referred over a handful of people to her and will continue to do so. She has worked in the formal wear business for a long time and her character and attitude alone shows how compassionate she is about her job. She is very knowledgeable and is now the Assistant Manager at this store.
My reason for this review is to show how 1 person can turn a bad experience into a great one. As my sister’s Maid of Honor, me and Dan want to thank Rebecca for another wonderful wedding experience and look forward to one day working with her for our own wedding and strongly encourage people to set an appointment with her for a wonderful wedding booking experience.

Went there to see what Tuxedos they offer for renting. The sales girl was the greatest. She fumbled with info and pricings. Not sure if she was just new or didn’t really care. I ended up going to Black Tie Formalwear on Clybourn instead.

The bf needed a new suit, so we came here to take a look around. I was pretty skeptical at first because of how small this location is. It seems that most of their business here comes from renting out tuxes for weddings and such, because their suit selection is very small (I think there were fewer than 10 options total). However, Rebecca was very helpful. She got him all measured up and was very knowledgeable about the available selection, small though it was. After we’d figured out the right sizes for everything, she let us know about an upcoming buy one get one free deal for suits, and offered to put the suits we’d found on hold for a week so we could come back and get the deal. They can also do tailoring on site.
All in all, I wouldn’t recommend shopping for a suit at this location if you’re much shorter/​taller/​skinnier/​fatter/​etc than the average man, because they don’t have a very wide variety of of sizes to try on, or if you’re very picky about your suit style. But if you’re about average sized and just looking for a decent suit, this location provides a very nice shopping experience.

I recently participated in a lovely Fall wedding where I was asked to be the usher. It’s honestly the best position in the wedding party. You’re there for half the amount of pictures, still get to look sexy and stand out, yet you’re not bossed around all night to do chores and favors. The wedding party ordered their tuxes from Men’s Warehouse. The process was pretty simple since I had ordered a suit from Monitor Formal Wear two weeks prior for my own wedding. I called up Men’s Warehouse main line, provided all my sizes, placed a deposit over the phone with my credit card and voila! I received an email when my suit was ready to be tried on and picked up. The representative over the phone was very friendly and mentioned this Roscoe Village location which I had no idea existed (near the McDonald’s and Jewel Osco on Ashland). I was happy because I didn’t have to drive all the way south to the MW Clybourn location I knew of.
When I arrived, there were two female workers who were very friendly but extremely overwhelmed. Every one of the men’s suits that were tried on didn’t fit correctly and required special orders or immediate hemming. Each of the gentlemen needed their tuxes ready for the weekend, it was Wednesday. What could have taken 30 minutes required an hour. Their stock of suits, dress shoes and other accessories appeared to be limited and needed to be ordered from a larger store. While I did call to make sure everything was in on Friday before stopping in, I would have appreciated a courtesy call. All in all, it worked out but could have been a bit more smooth of a process. The tuxes fit decently, but not nearly as perfect as my suit fit two weeks prior. I highly recommend Monitor Formal Wear in Uptown instead which is family-​owned (not a national chain), more friendly, and guaranteed to fit you like a charm. You can see my review at:

I went here for a tuxedo rental with a couple of my groomsmen for my wedding.
I set up an appointment beforehand online.
We were fitted and assisted by Rebecca who was personable and professional. My friends and I are pretty laid back so it was nice to have someone who wasn’t so uptight. Rebecca was very knowledgeable of all the different styles and she helped us put together a nice look. Everything went smoothly and Rebecca went over all the details one last time at the end.
We plan on coming back for our fitting before the wedding and she offered an open door policy for service and any other questions we had.
Great service made this a fun time!

This store can’t be beat for good deals, knowledgeable service, and basis selection.
Although it doesn’t look like they have a wide selection, for a young man it’s quite enough — suits, shirts, vest, ties, .he is a basic size and was able to walk out with 2 well fitting suits, 2 shirts, 2 ties, and two vests for about $ 450.
My son rented a tux for Prom a few years ago, and now back for a decent suit for college — for both social and those times where a suit may be required. Melinda (who’s been there for years) steered him to a great deal on two suits (about 4 times a year they have buy one get one free)
She really helped a kid with not much fashion sense pick out something more modern, flattering, and well made. She suggested a lower price suit because it was all wool, a better buy.
She knows her merchandise, what looks good together and on, and was great is getting a shirt from a different store. I would highly recommend her if you have a kid who needs a suit for school or event.

Only a tux shop. Not casual clothes… though very friendly enough to give us directions to the other location, closer than a mile away.

Go somewhere else if you can.
We used Men’s Wearhouse for our formalwear and honestly probably would not have chosen it, but we had a lot of out-​of-​state groomsmen requiring a nationwide tux rental place. We weren’t impressed with anything here. First of all, their selection of suits/​vests leaves something to be desired. For our color scheme (which should have been easy to match — sage green, purple and ivory) there were very few nice looking options. Honestly a lot of the vests just looked so cheap and shiny, we had to say «no» to them right off the bat. Second, not all the vests had matching pocket squares — what? Seriously? We had to pick non-​matching pocket squares which is, for a tuxedo rental place, very odd… considering we were spending well over $ 100 per tux. Then one of the groomsmen was overcharged about $ 40 for his tuxedo and we had to straighten that out; turned out the salesman failed to tell him about the «special deal» that would have given him the proper «discounted» rate.
Out of all our wedding vendors we were very disappointed in this one.

I found the manager here to be very knowledgeable and helpful. She certainly took the time to make sure we were satisfied with our wedding tuxedo rental. I would definitely recommend their services!

Alright, so we went to the Mens Warehouse location on Clybourn on a Sunday 2.5 hours before the store closed in an attempt to pick out my fiancé’s wedding tux and the tuxes for the groomsmen. We walked in and it was fairly empty, one other couple working with an associate.
Firstly, they looked at us like we were crazy when we said we didn’t have an appointment. Whoa, Ok we didn’t know we needed an appointment. Then, we realized that even if we had an appointment, he was not allowed to try on any of the tuxes! They dress up a mannequin like a Ken doll and expect you to sign off on a look that you have no idea how it will look on your body. Then, the girl that we were talking with said they could not take us (just as her girlfriend or something walked in) because they were booked and closing soon and plus she was off the clock. She did call around and find another store that could take us but her store was still very empty.
So, we went to their MW TUX store on Ashland. Although it is no where near as fancy as the store on Clybourn (small, compact, slightly old) we had a completely different experience. Very very nice staff (Melinda was great), he could try on any look or combination we wished and it was quick and easy.
I have no idea why these experiences were so different. At one point a few months before this he was at the Crystal Lake location and was grossed out by the super hard sell attitude he received up there.
For sure recommend this Ashland location over other locations. These girls that work there are great and you will like the way you look. And so will your finance ;)

Hidden away in the Ashland Wellington Plaza, also known as That Mall on Ashland with the Office Depot and the Jewel, is this tiny tuxedo rental shop. I rented my tux for the Unilocal Prom here, and was pleased with the experience. I am not an easy man to fit for a rental — my waist is substantially larger than my inseam — but the women here did a nice job.
Their advertising says they offer 2,000 color, pattern, and style combinations, but that includes a lot of trading out ties, vests, and cummerbunds. But they do have a good selection of basic styles, and the service is first rate. On my first visit, they showed me some styles, talked about colors, measured me and had me try on some shirts, pants, and jackets, all within half an hour. When I returned for my fitting, they helped me figure out how to adjust all the straps on the vest, and re-​hemmed the sleeves of my jacket, which were too long, while I waited. (About that vest. Rented tuxes would work well for the dead, since they’re little more than facades. The vest was like a bib with buttons, and the tie — a standard necktie — was a modified clip-​on.) The staff are very knowledgeable and helpful, and willing to answer all your stupid questions. Which, if you’re like me, you’ll have a lot of.
This store used to be an After Hours Formalwear, but in 2006, that company was sold to Men’s Wearhouse. I liked the way I looked.