Payless Shoesource

I had a very good experience last Friday at this store –it was the last day of an Oprah sponsored promotion /​coupon for 50% your ENTIRE PURCHASE (sweeeet!) Despite the long lines and obvious crowded-​ness of the store due to the special offer, I remember thinking that the girls at the registers were really sweet and had good customer service skills. I was very impressed with the treatment I received and was excited about the great coupon deal –I got a few pieces of cute costume jewelry –each $ 5.00 with the coupon! This is really close to where I live and was happy to find out they are open until 9pm. Some city stores close very early (at 6 or 7) so it’s good I can stop by here on my way home from work and know they will not be closed! Way to go girls! You really kept a brave (and smiling) face despite that never ending line!

I walked in at 8:30 PM, sales associates told me they were closing in ten minutes (they close at 9 PM). Apparently on their computer it said 8:50. I told them their clock was wrong. They gave me an attitude… I took my sweet time with my purchase. When I rung up 20 minutes later, the time on the receipt was 8:50. The entire time they were harassing customers about the closing time.
Corporate, where are you?