Pearle Vision

I’ve purchased glasses from Pearle in Old Town for years because of the great service and selection. This last time though was an amazing experience. I wanted to special order frames as well as lenses that were not the type normally in stock. As I was struggling on crutches, Sean, my optician, ordered the frames and lenses in advance so that I could get everything done in one visit. Sean was even kind enough to order the frames in all available colors so that I would have a selection. Ben, one of Pearle’s lab techs, expedited my order, grinding and fitting my lenses in about 15 minutes. I was so happy with the service I even bought 2 pairs! On top of that, Sean applied a great promotional discount to both pairs. I couldn’t be happier with the service. Sean and Ben went the ‘extra mile’ for me. Thank you Pearle!

So my insurance company is triflin’. They are a major pain and my people over at Pearle vision cut through their BS and took care of me.
The appt process was super easy online. I came in and got seen within minutes, exam finished and left with a years supply of contacts in hand within half an hour. They even fixed my busted glasses for free! Woopwoop!

I love this place! Great customer service and professionalism! You don’t feel any kind of pressure, they are not trying to sell you designer frames that you don’t need. Dr Yaffe is amazing! This is my go to spot from now on.

I made an appointment online. Got to the confirmation page and everything. So I go to my appointment on a Saturday. I’m running late so I take an Über.
When I arrive I’m told they have no record of any appointment for me. They ask if I’l made online and I said yes. They said they have problems with online appointments. She then brings over another employee and I repeat everything and the two employees keep looking at each other saying someone should talk to the doctor and asking if I got to the confirmation page online. After a few minutes of watching the two receptionists keep saying to each other someone should contact the doctor, I walked out.
Waste of an über, waste of a trip, waste of an afternoon. Thanks for nothing, Pearle Vision.

I am not one to write reviews often, but I feel that this location deserves one. I arrived with no appointment for an eye exam, and Erwin was able to make it work. He also assisted me in shopping responsibly for glasses and contacts, pulling out all the tricks. He is quite a knowledgeable asset, and if you are headed to this location, make sure to put in a request for him — he is a down to earth person with the interests of the customer in mind. Thanks again Erwin!

I scheduled an appointment online for the same morning and it went very well. Erwin went above and beyond to confirm my insurance and I really liked Dr. Yaffe! The doctor gave me a thorough eye exam and made sure I had no questions. Erwin worked very hard to find the right frames at the right price for me. I’m anxious to get my new glasses next week. I will definitely return to this store!

Went to this location for the first time yesterday and had a great experience. Erwin was outstanding! He was very patient and helpful, as I sorted through the different frame and coating options, as well as money saving options. He also replaced the broken nose pads on my current glasses and adjusted them, which is a great help as I ride out my final days with this pair! Dr Vidulich did a thorough medical and optical history, and exam (probably the most thorough one I’ve ever had). Being able to take care of all of this on a Sunday makes this full time mom/​full time IT professional a happy gal. I look forward to getting my new glasses soon!

I’ve been coming to this location for over 5 years and despite numerous billing issues and overlooking the hassle that ensues to sort it out for them each year, I do love the physicians that work here and provide the actual care. Unfortunately, this past Monday they double booked my appointment time. This is a normal experience here — I often find that they are running late by over 45 minutes or more. The front desk told me that it was the dr’s discretion to manage their appointment times. I totally get it — but, if you avoid double booking to begin with, you’d probably have happier clients. In this instance, I arrived at the same time as another patient so it wasn’t as if the dr. was just running late.
If you have 45 minutes — 1 hour to spare to potentially wait to be seen in addition to your appointment time, then, this place is pretty good.

I went in for an eye exam this weekend and I had an incrediable experience. I was greeted at the front desk by Debbie and she is the definition of great customer service. You can tell she really cares about every customers that walk through that door. Her and the rest of the team at Pearle Vision are personable and light hearted and I could have stuck around all afternoon chatting with Debbie.

In all the years of getting glasses, no one has been as helpful as Erwin. And he speaks amazing Spanish!

I went in to Pearle Vision a couple weeks ago for an eye exam and to purchase a new set of frames.
Dr. Yaffee and Debbie were great! I was in and out in no time. Thanks for the great customer service!

August 22 Needed contacts for vacation, woman on phone said contacts in stock. In the middle of eye exam Dr tells me contacts not in stock. He noticed I was upset asked if I wish to continue I said no, we stopped.
Jan 26 receive call from guy saying I owe $ 50 for fitting, if I didn’t pay it will go to collections. Told him u guys haven’t called me 5 months but the first call I receive is u threatening to send me to collections. Guy on phone said he personally called me.
Fine! I go in guy at desk says I owe for fitting. Told him I didn’t have a fitting. Manager shows up and says he personally called me. Second person that personally called me? Manager says am i going to order contacts thru them. I said no. We go back and forth, he says we will just wipe everything clean and part ways. Next they are billing my insurance for eye exam. I have no contacts no glasses no prescription for anything.
They lied to my insurance and said they gave me a prescription but if I want it I can drive all the way back over there and pick it up.
So now I have to dispute thru my insurance the eye exam charges… and cannot use insurance for glasses or contacts till it’s resolved.

I had a fantastic experience at this location. This was the first eye doctor I’ve been to since I moved to Chicago. I was helped by Will, and he was amazingly patient even though they seemed very busy. He helped me figure out great deals with my insurance and lensing combinations. Overall a great experience!

I literally ran into Pearl Vision on my way to work with an issue regarding my contacts.
DIANA could not have been nicer. She helped me and had me out the door in 5 minutes. Great customer service !!!

I’m so excited to pick up my new glasses and I give my thanks to Debbie! She patiently brought me frame after frame until I fell in love with just the right one. It’s obvious that she’s not just selling eyeglasses but rather making sure that her clients walk away with the absolute most positive experience AND a great pair of frames. She takes the time to listen, she asks the right questions, she’s never in a rush and has a great sense of humor to boot! I’d recommend her to anyone needing a new pair of glasses.
ALSO a big shout out to Ben, the technician who went above and beyond to make sure my order was ready before Thanksgiving… girl’s gotta show off her new frames to her holiday peeps! And they are ready for pickup today! I can’t wait to see them.
Thanks Debbie and Ben!

I took my visionally impaired boyfriend to the Pearl Vision Old Town Square location on a Sunday afternoon very skeptical after a horrible experience we had at an optometrist’s office in Joliet. The employees were very kind and accommodating. They listened to what he wanted and worked patiently with him on applying and removing contact lenses for the first time. The head optician talked to him about football to calm him down after he kept getting frustrated with his failing attempts of application and removal of his new contact lenses. I recommend this business to anyone who needs eye care.

I walked in just looking for a certain frame. I have been all over the city. Debbie asked if she could help me. I was pleased she was not pushy and was there to help me search for a good frame that complimented my face. If you want someone who cares, I’d suggest stopping by and ask for Debbie.

I went to the Pearle Vision on Division in the Gold Coast. (Old Town Square) Everyone was super attentive. Debbie was especially helpful in picking out the perfect pair of new glasses for me. I absolutely love them! And I was told they wouldn’t be ready for a week but received a call in less than 24 hours. I was quite impressed!
Dr. Mila Petkovic is probably the sweetest doctor I have ever met. She was very knowledgeable and I will definitely go back for my future eye care needs.

$ 59 for an annual eye exam. I was in and out within 15 minutes. There’s nothing I hate more than waiting for the doctor for 45 minutes. Very friendly, very efficient, very price worthy.

Bought my glasses here about a week ago. Paid for anti-​reflective and scratch resistant coatings. It’s very obvious that the coatings were not put on my glasses. I have scratches, although the glasses were never dropped or handled without care. They also reflect light. This is not my first pair of glasses and I know, that if done properly, the lenses should not scratch unless they are mishandled. My last pair lasted 1.5 years without any issues. This one didn’t even make it a full week. I will go back to see if they address this problem. Will update!
They fixed my glasses within 24 hours after I brought them in.