Pier 1 Imports

Poor customer service and online order for in-​store pickup is a farce.
Yesterday, placed an online order for in store pickup of 6 wine glasses. Pier 1 website indicated 11 were in stock at South Loop Store, so I ordered and paid online. Stopped by the store a few hours later, and I was told they had 4 ready and were waiting for the other 2. They would call or email when order was complete.
Today, I received an email indicating the order was ready. I planned on stopping by store as it was on our way home from school. While en route to school I received a v/​m message stating that the store only had 4 of the 6 glasses I had ordered (and paid for the day before), but that I could either cancel the order and have the glasses shipped home or take the 4 glasses.
I called the store and spoke with «Anna» who reiterated that they only had 4 of the 6 glasses I had ordered. Apparently the website showed the store had more inventory than was actually available. She offered to call other stores in the city to see if they had 2 more, but that I would have to travel to the stores to pick them up myself. I asked if the order could just be placed again and have 6 glasses shipped to the store (we often have issues with UPS and/​or FedEx deliveries to our home), but she said that was not possible. I could not continue the conversation at that time as I had to pick up my daughters at school.
On the way home from school, we stopped in the store, I was greeted by «Anna» who was very cold and almost rude. She was basically unapologetic, after I again requested that the 6 glasses be available for me at the store– I didn’t need them right away as they are intended for a gift later this year. But she said there was no way for them to have glasses shipped to the store, and that while there were other glasses at other stores in the area, I would have to go there myself. They were unable (or unwilling I would expect) to arrange to have 2 glasses sent from another local store to their location so that my order could be completed.
I was rather taken aback by her attitude and lack of apology. She said she was «sorry that [I] felt that way. I was disappointed that the online order that I paid for was not completed per the email I received. I actually had received 2 confirmation emails, one from the initial order and the 2^nd a day later. I expected to walk into the store and pick up the 6 (not 4) glasses I had ordered and previously paid. What I got was a lack of any compassion, concern or customer service. Anna and the other clerk/​manager in the store both tried to have me correct their mistake in either taking delivery at home, which I did not want, or by running around the city to obtain the missing 2 glasses that I had been promised.
If my spouse had not expressed a strong desire for the particular glasses I would have canceled the order completely. However, now we have to hope that UPS can get the package delivered to us without damage.
I was treated poorly by the staff after their system/​store/​website confirmed an order that they were unable to fill. I understand that their web ordering system may be out of date and unable to accurately track the actual number of items in a store (it shouldn’t be). I cannot understand how poorly the staff, in particular, «Anna» responded to a problem with my PAID order that was completely, 100% NOT MY FAULT. I understand that the store staff may not have any control over the internet ordering, but as far as I am concerned, «Pier 1» is ONE organization. Based on how I was treated today, I will NEVER EVER return to the store or place any orders with the Pier 1 website or any of their affiliated companies.