Pizza Hut

Picked up my pizza and wings and the front registers were not working. She asked if it was okay to swipe at the register in the kitchen. Really not okay taken the many ways credit card fraud can happen. There receipt papers all over the waiting area and the rug looked as if it had not been swept or cleaned in days. The overall presentation of the pizza was lack luster, it did not have enough cheese, it looked as if it had been dropped because the toppings were shifted.

I’ve never dealt with such incompetent workers, poor customer service & lack professionalism anywhere in Chicago like I have with this terrible excuse of a business here. I placed an order at 4:41pm today and was told the order would take 1 ½ hours. It is now 12:43am, of course the store is now closed and I didn’t receive an order at all! I was very patient and calm about the situation and tried to get a solution without getting upset or rude. I’ve called them every hour since 7pm so that’s at least 6 calls (not counting the 5 times someone hung up on me) and they kept telling me the order was on its way. When 11pm hit I was offered a free pop & $ 5 credit that I didn’t want. No one was trying to give me a refund and I refuse to take store credit for a $ 30 order with the terrible experience I was having. I was then told a new order was going to be sent out then… at 11pm. (7 hours after I ordered) 12 midnight comes along and there’s still no sign of my order. The last time I called I was put on hold for 15 mins for someone to tell me now all of a sudden the delivery driver car broke down with my order in it & there was no one to replace the order. No one tried to call or notify me of this issue (which is probably a lie!) no one was sympathetic of all the mistakes they made with my order. I wasn’t even offered a refund I was told
I can get a new order tomorrow. Absolutely not! After I demanded a refund I was told I have to wait until tomorrow. Not tomorrow morning, after 6:30pm which is absolutely unheard of to me because it didn’t take them that long to take my money. Terrible customer service. Incompetent management. Overall a terrible experience I’m not sure how this establishment is still running and open with the horrible staff they have! Very unfortunate that this location is less than 15 mins away from my house but I will NEVER spend my money or time at this place EVER AGAIN

I just had one of the worst delivery experiences I’ve ever had. It took nearly THREE HOURS to get our COLD food. I called after an hour to check the status, and someone assured me that my food was out for delivery. I called hour 2 for another status update and was told my food had not been made yet and that they would get it to me as soon as possible. I asked them to assure me that my food would be hot when it arrived, and it was promised it would be. They lied. The delivery driver did not even get out of her car! She rolled down her window, and I was signing the credit card receipt on the icy, snowy side of her car. Give me a break! This doesn’t even take into account the fact that two of the items we ordered were not in stock, so we had to pick replacements for the food we initially ordered. No one offered me any apologies for the delay, any discounts, or anything. I work in customer service, and if I treated a customer this way, I would be embarrassed.

I ordered a pizza online. The delivery time was as expected and the driver was pleasant. I did have 1 topping missing from my pizza but when I called in to speak to a manager the issue was resolved in less than a minute. The manager offered to have a new pizza remade and sent out. I ordered pizza, pasta and a 1 liter drink. First time having the alfredo pasta and it was delicious. I also did the review on the receipt to make sure the manager receives recognition for good customer service. I will certainly be ordering again.

I have been hesitant to write them a bad review BUT after last night, I can’t hold back any longer.
2 hrs for a 45 min delivery (I live 1.5 miles away from this location) +
Ordered half bbq wings, half mild wings, they were ALL MILD +
The driver forgot the POP!
WHO EATS PIZZA WITHOUT POP?! (we did last night)
Called to get refund for pop and instead the ‘manager’ gave us a $ 5 credit. (We have had credits before on our ‘account’ and none of the workers are able to find the ‘notes’ so I doubt he really put it in.)
My advice is to NEVER HAVE THEM DELIVER! GO PICK IT UP! ALSO SPEAK VERY SLOWLY WHEN ORDERING SO THEY CAN PUT YOUR ORDER IN CORRECTLY
Ok, I’m done.

Customer service sucks. Would not honor advertised deals. First with my order then another customer that came in. Had attitude with me and other customer when we needed to look at menu to decide what we wanted because they said they weren’t providing deals we wanted. By the way, other customer’s expected deal wasn’t the same as mine. I was polite the entire time as I always am when ordering food but girls still had nasty attitudes. WILL NEVER COME HERE AGAIN!!!

My boyfriend ordered a BBQ Chick. Pizza from here & it was delicious. Im so pleased with the changes they have made.

Yikes! I think the owner may have read these reviews and made some significant changes. I ordered two pizzas today (one from their «new recipes» menu). I conservatively ordered a standard pizza with a salted pretzel crust. I individually love pretzels and pizza — right? Why not have them make the sex? Maybe because its spawn’s salt content was stroke inducing — seriously. After trying to scrape tiny bastard salt pellets off the crust for 20 minutes, which inevitably landed on the rest of the pizza and made it inedible, I phoned Pizza Hut just to let them know although, realistically, I expected little in return. The manager on duty was very pleasant. She listened and was appropriately responsive. I hung up the phone thoroughly satisfied with our exchange and I’ll continue to order from the Stony Island store. On a high note, the cherry pepper bombshell pizza (sans the swine) is omg, high-​fiving the angels good.

I ordered for delivery online around 4:30−5 pm yesterday. They say it’ll be here around 8:30 pm. I was like that’s a long time but I waited until 7 and called to see what happened to my order. They said they came and no one answered. First of all, they were supposed to call first, second they didn’t come to my house cause I didn’t here no doorbell or anything. They tell me they’ll come back out in a few minutes so I said okay. I wait another hour and they said they should be on they way so I was like okay ummm it’s not that far. Then I call a third time and someone different answers and said that it’ll be a 3 hr wait cause it’s one delivery driver but I ordered mine at 4 pm and it’s almost 9!!! I told the to just cancel it cause there’s no telling what they could’ve did with it by now. I was so disappointed. I’m ordering from a different one for now on. And the lady on the phone should’ve told me it’s a 3 hour wait!!!

Simply awful. I placed an order at 3:00. Called at 3:10 to confirm receipt of the order (it was there) and to make sure that the delivery driver would be informed that my front door buzzer was broken. I received a delivery estimate of 4:30 — perfectly reasonable. 4:30 came and passed. At 5:30 I attempted to call them in order to check up on my order — I was left on hold for what felt like forever. I kept calling back (this time, to cancel my order) but no one picked up. I even called the Pizza Hut order-​placing line and explained to them what happened — they were very nice. They were unable to cancel my order but attempted to forward me through to the South Shore location… who again, did not pick up their phone. Finally, the woman recommended just told me to refuse the pizza if it ever came.
I didn’t get through to them on the phone until 8:00 — FIVE hours after I placed my original order. The guy who picked up was unsurprised that I wanted to cancel my order and unapologetic. I don’t see the point in yelling at people over the phone, and he clearly didn’t get what the problem was, so I hung up.
Order here at your own risk!

They don’t answer the phone and I all I wanted to know was why have a app and place an order and 3 hours later trying to call just to see it went through

I don’t even want to give them 1 star. The worst experience ever. I have never experienced such an unprofessional business. I soly ordered 1 pizza and a dessert. After waiting a complete hour, I called and after being on hold for 5 minutes they said the driver is close. I then waited another 30 minuets and nothing. I called again and of course on hold another 5 minutes. They said my driver was supper close and will be here momentarily. Well another 30 minutes passed and nothing. I was so upset and finally my driver showed up. I took the pizza and it was stone cold!!! Everything was cold as the winter day. I called with the driver at my door and was on hold 10mins outside freezing and they said I could have my money back but I have to give the food back too. Are you serious! They offered a credit. I demanded a discount immediately. The driver refused and had the worst attitude, he tried to take the food from me. Never will I order from there again! Horrible!

I have been waiting on my small order for over 2 hours. I live exactly 2 minutes away. I will never order from this location again. Every time I call the cashier says «He’s 5 min away». So upset right now.

Oh dear. Where to begin? First off, yes Pizza Hut is not great food, but I don’t order it because it’s great. I order it because I need a quick, inexpensive pizza. It is perfect if that is what you are looking for. This location has been consistently bad. I’ve ordered from them a dozen times over the past 2 years I’d say, and every time, there is something wrong with my order. Items are missing, the food is cold, or, frankly, it arrives looking like it got dropped several times.
My experience on 10÷31÷14 takes the cake though. For starters, I expected that on Halloween night, pizza delivery would take a while, but I was prepared to wait. I ordered a pizza through the Pizza Hut website at about 6:50 p.m., got a delivery time of 9:50 p.m. No big deal, really. The pizza arrived a little before 9:50 p.m., but when I got it back to my apartment, I discovered that I had been sent the wrong pizza. So, naturally, I called the store.
I was on hold for 20 minutes before anyone picked up the phone. When they finally did, the line was so staticky that I could not hear the person, and that person hung up on me. I called back and spent another 15 minutes on hold. The first person I talked to had no idea how to help me, so she got the manager. The manager (whose name I didn’t catch) was extremely nice, offered to send the correct pizza back out immediately, but said it would still probably be an hour, just because of how back up they were. I said that was fine. This was at about 10 p.m.
12:40 a.m. rolled around and still no pizza. The store was closed at this point, but I did receive a call from the manager again that my order had gone out, but the delivery driver had been pulled over by the police and would not be delivering my pizza. She said to call back the next day (today, November 1) and my correct order would be sent out, no charge. So I called back today, and was again put on hold for 20 minutes before anyone picked up. I talked to three different people, but finally got my correct order placed. I was then put back on hold, where I will assume I was forgotten about because when someone finally picked up, they gave their opening «Thanks for choosing Pizza Hut» spiel. I told them who I was, and they said my order was put in. For pick up.
I corrected the person, that no I was told it would be delivered, and she informed me that their delivery was so backed up that they weren’t accepting delivery orders. This is unacceptable on a number of levels, and it sucks that they expect me to go to the trouble of driving to the store to pick up food that they were supposed to deliver. I finally talked to another manager who said it would be delivered, but the wait again was 2 – 3 hours.
Bottom line: always expect to wait 20 minutes on hold if you call them, and 2 – 3 hours for your food to be delivered, no matter what time of day you order. This location is clearly understaffed, and as a result, under performs. I appreciate all the efforts of the manager to rectify the situation, but there are better places for cheap, fast pizza, and I will not be ordering from this location in the future.

Horrible I have been waiting two hours for my delivery and it has yet to arrive. I even called them and asked what happened with my delivery she stated that he was leaving out that was 30mins ago and I only live down the street. If I could give them 0 stars that would be wonderful!

Look, I get that Pizza Hut isn’t 5 star cuisine, but it’d be super if I even got a chance to eat it tonight. I’m hung up at my place with an injured foot and my boyfriend is helping pack, so I decided to order delivery. I ordered online and it said after it was placed that it would be 1.5 hours with delivery at 830pm. Ok, well that’s a quite a wait for something two miles away, but I can’t really get anywhere, so ok.
840 rolls around figure I’d check on the status. I was told the delivery driver was already out and would be there soon. Great, we’re starving. 9pm rolls around. Nothing. Call again. Manager says they’re out and should be there soon. Would apply a $ 10 credit to the next order. Uhhh ok, but how does this help me now? Fine. Would be nice just to know where this person is.
920 comes. We are pissed. Seriously, I could have walked there and back on my busted leg faster. Angry I got delivery now. Boyfriend calls for the 3^rd time and tells them to forget it, don’t bother anymore. This was after being on hold for over 5 minutes.
2.5 hours for one large pizza that never even arrived is actually so ridiculous I’d laugh if I wasn’t so hungry at the moment.
Get your game together at this location, guys. This was completely absurd. To all others: I’m sure there’s a Dominos close by instead.

Since my last review this place has really gotten their act together. Everything is always fresh and done on time and they never slack on the toppings! I’m not sure who is back there making the pizzas but they are doing a fantastic job not to mention they always have a deal.

I’d recommend eating something, perhaps a ham sandwich or a 4 course meal, immediately after ordering from this Pizza Hut because chances are you will have had time to savor and fully digest that meal before the pizza even arrives.

I’ve been here twice for pick up pizza, the first time. the cashier wasn’t friendly was acting a little rude and obscene, to be honest. And when we took the pizza home, it tasted nothing like ‘pizza hut’ pizza. Highly disappointed.
The second time, we ordered take out again, and this time it was a different cashier, very nice and friendly. This time the pizza was just the way it’s suppose to be. Tasty!
So i guess all in all its a hit or miss with this location! Or maybe try number 3 will do the trick. Who knows.
Till i Unilocal again…

Food arrived on-​time but cold and poorly made. I ordered two medium pizzas and one was OK but the second had half of the necessary cheese and sauce. There were huge patches of crust (in the center of the pizza) with no sauce or cheese. And considering it was one of the «lovers» pizzas, you would have thought it would have a decent amount of the other ingredients, but no, nothing. Back to Dominos I go…