Shell

I wish I could give MINUS STARS, because I would, for both UHaul at this location and Shell.
We arrived on time for our UHaul pickup, only to be told we had to wait ten minutes for the UHaul manager. Twenty-​five minutes later, he finally shows up. Meanwhile, the Shell manager, who saw us pull up and told us where to go for the UHaul, says nothing about not being able to park our car in the lot (it was not blocking pumps or other UHauls), suddenly comes in screaming about our car and that we had to move it. After verbally abusing my (disabled) husband, and my having moved the car, he calls the police, claiming that my husband punched him. (My husband did NOT punch him but did shove him backward when the manager was screaming in his face. My husband can’t speak, so you can imagine how this affects him.)
We waited for the police to arrive because the UHaul manager said he couldn’t give us the UHaul until the police arrived. I called the police to see when they would arrive… they took my information and did not call back. After half an hour, we knew the weren’t going to show up, probably because this nut who manages the Shell calls them all of the time for ridiculous wastes of taxpayers’ money, so I cancelled the UHaul on the spot, wrote down our information and threw it at the Shell manager, telling him that’s where the police could find us. Then I called the police again from the car to let them know where we could be found, but that we had no more time to waste on this nonsense.
It’s hours later and still no word from the police. I wish they would show up, so we could lodge a complaint for verbal abuse of the Shell manager against a disabled person. We would definitely pursue this. Obviously, this man has an anger problem.

This review is about the U-​haul franchise they operate.
I’ve now rented twice… van/​truck was late, dirty, and the staff don’t know how to operate their computers to get the rental process complete. Took upwards of 45 minutes both times to check in or check out, even though I had already «checked in» online.
Lame.

NOOO STARS! They ruined my car, went for an oil change last week seemed like a good deal… but ended up costing 2,000 in damage. The worker there put an incompatible oil filter in my car creating a leak which eventually killed the engine, so now my car is sitting dead at my mechanics! They also do not provided detail receipts of any of the work they provide. Lesson learned go someplace of quality to get your car worked on even if it’s a routine oil change. Do not trust the men working this «service center»!!