Soggy Paws

Zero customer service, not even a hello when you walk in. The good news, this dump is going out of business!

Came back with my little guy Charlie. Happy to see Kevin because he recommended an oatmeal wash with a little something extra because Charlie’s got the itchies. It was worth $ 18. No need to clean up anything :0p and I bought a reasonably priced 4 lb bag of Fromm Surf and Turf. Kevin only recommended Fromm based on my inquiry. Surf and turf has more fish oils to combat the seasonal itch due to pollen and will complement the raw diet I’m following for the past month. Charlie ate up all the food, fur looks healthy, smells clean and mouth is fresh.
Ms.DeeDee, Soggy Paws Groomer is friendly and always greets customers with a welcoming smile.
We’ll be back again soon!
Charlie is scratching less and coat is soft/​shiny. Thank you Kevin for your recommendations regarding wash and food. Charlie’s seems more comfortable.
11÷14÷15
Thank you Dede for giving Charlie his 1^st grooming experience. You took him from looking like a rescue to a show pup. Dede was always friendly and patiently answered all my questions to help me prep Charlie for his grooming, so I knew exactly what to expect when we arrived earlier today.
We arrived on time for our appointment and met with smiles. There were absolutely no delays so drop off and pick up went smoothly.
Her support staff/​groomers were extremely helpful, friendly, and provided me feedback on how Charlie managed through the entire process.
Charlie came back happy and most importantly not traumatized… smelling fresh and amazingly soft and shiny fur.
I happily scheduled Charlie’s 6 week follow-​up grooming appointment.
I was more than happy to leave a 20% tip.

Almost eight years later and this place still has maintained the high quality of work! Mikey is now 11 and is even more difficult to groom but DeeDee still has the patience to do a great job! I am so thankful to have a place that can deal with him. I highly recommend this place! I can’t thank them enough.

I found the perfect place to wash my 100 lbs dog and it’s close to home. Friendly staff, nice and clean facilities. The wash area is a reasonable size and affordable, $ 18. I was paying more plus driving to Brookfield.

So glad to find a self-​wash for my dog Morgan. i was in and out in 20 minutes. The staff is very helpful and willing to assist. This beats leaving my dog with a groomer for 3 hours!

I’ll start off by saying that I’ve taken my 55lb Shepard-​mix to Soggy Paws for years and they always do a nice job grooming him. I especially like the older, male groomer who is very sweet with Ted. Having that said, I will not be returning to Soggy Paws based on their variable grooming rates, poor communication and lack of customer support.
On my last visit I was charged $ 80.00 for grooming whereas EVERY other time I’ve been charged either $ 60.00 or $ 65.00. I leave a $ 10.00 tip for the groomer each time I pick Ted up and that tab is still less than what I was charged this last visit– before tip. When I dropped Ted off no one mentioned a rate increase nor did anyone tell me that Ted was long overdue for a grooming and there would be extra time & effort (and cost) involved to clean him up. Only after I asked why the cost had increased so significantly was I given that answer. Rather than continue questioning the girl at the counter, I paid my bill and left. I called the manager the next day and was told that he would look into it and be back in touch. He called back at the end of the day and reiterated that Ted needed a lot of work since he hadn’t been groomed since last September and that they were justified in charging more for the grooming. When asked why this up charge wasn’t communicated, he apologized, but stood his ground and did not discount the grooming to previous levels. He could’ve offered this to a repeat customer as a one-​time courtesy but apparently chasing pennies at the expense of dollars is how they spend their time. 2 – 3 groomings per year at a variable cost of $ 60.00-$ 80.00 far outweighs the extra $ 15.00 Soggy Paws pocketed on the grooming. Congratulations on their efforts to keep their customers rather than help them to decide to support a growing number of Logan Square businesses that cater to animal owners. Good luck with that.
****THIS REVIEW IS FOR THEIR BUCKTOWN LOCATION AT 2526 W. ARMITAGE****

I visited this establishment three times and got 1 out of 3 good haircuts. The last visit over the weekend I provided a picture and verbal explanation of what I wanted, which is also noted on my pet’s card — light trim on the face and do not cut the ears. When I picked up my pet, my pet’s face was cut very short and the ears were tipped. No apology just an «we will note it on the card for next time» canned response. Later that night I discovered my pet was returned without his collar. I will not be returning to Soggy Paws in the future.

Love this place! For $ 18 I can go wash my big hairy german shepherd in a tub that doesn’t clog from tons of dog hair! He can shake, bark, and splash as much as he wants and no-​one minds!
I bring my own shampoo and conditioner but they have some if you need it. They also supply you with an apron, brushes, water, and a drying hose. Plus, if your dog is picky about his ears or face, they will wash them for you!
The employees are friendly without being annoying and both me and my dog love going there!

I never took my dog back to this place. The way the owner replies to every negative post and «argues», should give people good enough reason to believe what customers say. He insulted me by saying my comment on FB was unintelligable? Really your going to insult me like that? Wow, shows the lack of respect you show for customers. The person, who he says no longer works there, did smirk when talking about the owner. How would the owner know, he wasnt even there!
The turnover of employees can tell you, how it must be to even work with this type of person. OKAY SIR, WE ALL SEEM TO BE WRONG AND YOU ARE CORRECT… HA! WHAT A JOKE. AVOID THIS PLACE LIKE THE PLAGUE. Want a nice groom for your pet, go check out my review on ACUARIO, they respect their customers, if there is an issue, they speak to customers with respect and try to rectify the situation.
Never bite the hand that feeds you.

Drove 30 min to get here, to find out they don’t take bills over $ 20, you have to be kidding me! I will give me $ 50 bill to another pet shop from now on.

Went here Monday with my dog after a wonderful day at the beach and they just made the day better the self wash as a fun experience for me and my dog and I have to say they were extremely helpful! This place is awesome! I highly recommend the price was great and certainly beat doing it at home and having to clean all the dog hair up!
—I highly recommend but I think I would bring my own product because theirs seemed a bit watered down in comparison to what we use at home.

This place is wonderful. First, Kahari, the staff member is the epitome of excellent customer service. This was the first time I’ve ever come to a place like this and he walked me thru each step, even washing the dog to show me the service. I came about an hour before closing and it took me 45 minutes to wash and dry my dog and was ready to check-​out. But forget to clip the nails. Kahari had no problem and looked at her nails and decided that she only needed grinding. Took five minutes to do it and was so sweet to
the dog.
All this for just $ 18, plus $ 10 for the nails. Compare that to $ 60 at PetSmart grooming. It’s a no brainier. And I feel like this is quality time with your dog. The dog did very well too.

Generally I have been very pleased with the staff and exceptional groomers and reasonable pricing. However despite increasing self service fees, they have provided or lacked equipment to properly care for my dog. Today while dropping off one dog for grooming I decided to bathe the other. When I finished bathing my dog I was told there was only one dryer (the are 4 wash stations). And someone else was using it. After waiting over 30 minutes for the dryer to become available, I expressed concern and the staff person could have cared less. A truly disappointing experience and substandard service.

They changed their hours. They close very early in South Loop. Makes it tuff to get there during the week :(

Stopped in today to get ready for our new puppy. The female associate was very friendly and took the time to explain A LOT! She went over all of the food choices and recommendations.
I look forward to utilizing their services for grooming soon.

This has become my new go-​to for nail grinding. My pup is a little finicky about his front paws (whose isn’t?!) so I especially like to hold him during nail trim/​grind as it makes the process a little bit easier. I’ve always been able to pop in and out with no issues. The staff there has been friendly each time I have gone — which is key to winning loyal business.
They also have a limited selection for treats and toys, though not as extensive as some other stores in the area.
Street/​Metered parking is off Archer Ave (Free on Sundays), and they have a free small parking lot in the back with the entrance on Cullerton — though it is usually filled up.

Wonderful employees awesome selection of natural foods and pet products. Very accommodating staff that will bend over backwards to make sure you and your pet are satisfied. So glad they came into the neighborhood. Sarah rocks!

I love Soggy Paws! The employees are always extremely friendly and helpful! I take my dog Gizmo there for the self dog wash a couple times a month and although he is NOT a fan I am a HUGE fan of it! But he does love the doggie treats there!

This shop is great for post beach self-​washes! You can’t beat $ 12 for a small dog wash complete with face soap, shampoo, towels, and leaving the mess there! They also have a great selection of food. (I love the buy 12 get 1 free food program most of their brands have!) Other things I love: their Zukes treats, Funky Chunky canned food, selection of raw treats, and mini case of super cute yogurt covered treats in shapes like paw prints, pizzas, and pastel bones.
The constant staff change-​overs have be tough though. Service isn’t as amazing as it used to be and after I took my puppy here to be groomed, she now hates going in and shakes when we’re there. So we stopped grooming here, but then the last time I took her for nails, the lady turned her back while my pup was attached to the grooming table and she fell off!!!
So go for the great products and self washes, but I’d skip anything involving the grooming room.

Umm. I think the photo I posted from my visit pretty much explains the low rating.
This review is long overdue… I brought one of our dogs here who has been to Soggy Paws several times in the past. They had her cut/​style saved in her profile and I let them know we wanted the same cut as last time (i.e., ½ inch body hair, puppy dog ears, etc.). When I came to pick her up that afternoon, I think my jaw literally dropped and hit the floor. HORRIBLE grooming and when I talked to the ladies about it, they said it was the description on her profile (which it wasn’t) and could not careless. For about $ 65/​visit, this place is not cheap either. Gave this place 2 stars, since I atleast got a good laugh every time I looked at the poor dog!