Sprint Store

If i could’ve given a half of a star i would’ve. We were met at the door by the young lady sitting closest to the entrance. From the first exchange, we could tell the woman had a terrible disposition. Her answers to our questions were not only inaccurate, but very customer UNfriendly. We knew early on that we would rather spend our money elsewhere than be spoken to like we were uninformed idiots. Joke’s on her, we are not. Please get your employees in check before they chase all your business away. Thank you.

Can there be a worst store to buy your phone from? This store has some real tool bags. Please save your time and money by not going to this store. There is one in wicker park that actually has employees that know what they’re doing. I’m sure the ones in Hyde Park do but they just play dumb.

I wish I had the name of the Sprint representative who worked with me so bad.
I visited this location on 10/​24/​2014. This was a Friday. I made an appointment (I think either for 11:30am, or 11:00am). I arrived to the store thirty minutes in advance. I was not serviced for two hours. That is due to the severe understaffing. That has nothing to do with my complaint, but it does have something to do with why I refuse to return to this location to lodge my true complaint.
When I was in the store, I attempted to PURCHASE (not lease) the iPhone 6. The representative tried her darndest to sell me the forever iPhone plan. I didn’t want this plan, because I don’t care for its perks (upgrade every year, have an iPhone forever). This representative ran her game though. She encouraged me to look into the price of this plan. My plan ended up being about the same either way. I asked her SPECIFICALLY if it would cost less after my employer discount was applied. She said yes. I am finding out 2 months later that she lied. Sprint doesn’t allow me to use my employer discount on this plan because the plan is already so low, allegedly. She did not tell me this in the store. She told me I would be able to use my discount. She lied.
To add insult to injury, I attempted to use my phone to earn money towards a future purchase. She pulls out a speaker and tells me (and I quote), «we’re running a promotion.» I explicitly told her that I did not want this speaker. She told me, «It’s free.» She gave no more details on the promotion.
I’ve been wondering how my iPhone 5 factored into this equation. I finally realized this, when I asked the customer service representative and she replied, «I don’t know…» This woman used my buyback money to sell me another speaker that I didn’t want or ask for. She said, «we’re running a promotion,» and, «It’s free.» But I didn’t want a speaker. I wanted to own an iPhone 6 (or any phone upgrade, really, it didn’t have to be a 6).
Now I’m stuck with a plan that costs more than she told me it would cost, and I can’t even cancel it and pay less money for the phone (using my buyback credit), because she used my buyback money to sell a speaker I didn’t want. In short, she lied. She lied again. And she continued to lie, just so she could make more sales.
This is ridiculous. I’ve called customer support. They suggest that I go to the store to tell them my complaint. However, as I started the story with, it took me 2 hours to be seen with appointment and during off-​peak hours. The employees her are liars, and do not help. I want nothing to do with this store, or Sprint for that matter.
I don’t think I would be nearly as livid if this woman did not blatantly lie to me about my employer discount. Maybe she didn’t lie, maybe she’s just stupid.

I’m being generous with 2 stars since my encounters at the Sprint store have been fine given the right representatives on the right day.
But that can’t make up for the extremely long wait times due to two people apathetically serving a million customers.
And god forbid if you have a particular account that they can’t even help you with but someone over the phone tells you otherwise.

Well I went to the store since I stay in the area. Thought it would be easy… They literally have no more than two people working at a time. Expect a long wait time. They do not see what is needed until is your time to be seen… This is ineffective especially if you need something simple like a charger you could be waiting an hour while they set someone’s plan up. They also only sell the products here and don’t do repairs. :-(The staff were friendly, but overall it’s best to go to a full service center. The staff seem like they have to make a call or ask before doing anything besides selling products. Seems like they should have whoever they are asking working as the sales associates. Good luck and hope this helps on making a choice ;-).

Worst sprint store ever. Stood us up for two hours and they weren’t even friendly after that. Also, didnt help us on our issue completely! Go some where else people! Not this one!

I rarely review but this is the worst store of any kind that I can imagine. I came in to buy a new phone which I thought would be the easiest possible transaction to accomplish and I was already in Hyde Park so I thought I would come in. There is nobody to help direct who came in, disinterested staff who didnt inquire to help or find out what I was in the store waiting for ten minutes for and the place had very light traffic so it wasnt that they were overworked. I am already a Sprint customer and I am not about to leave them, but I went and bought the phone I was looking for online instead and wont go back there for anything I need in the future.

Staff was friendly and greeted me upon entrance to the store and helped me with everything I needed as well as resolving a billing issue for me. I’ve been to this location twice and would definitely return for any of my mobile device needs.

This location is by far the worst Sprint store I have ever been to. Ok let me rephrase, this is probably the WORST STORE I have ever been to. The staff here are extremely rude and unhelpful. I went in to get my phone fixed or possibly get a new phone. No one wanted to help me, they just sat in their chairs and talked to each other. I ended up having to leave and drive up North where I knew the service would be better.
Stay away from this location at all cost, you will be wasting your time!