Sprint Store By MSM Connect

Have been going to the sprint store for seven years have had nothing but excellent experience. But just called the store for a simple question about my phone and it’s ringer on my phone. And some snotty ass girl replied and told me to call the Apple store which is complete bullshit and utter laziness and my opinion it was a simple question. Will NEVER go here again

Extremely disspointed. «water damage» seriously!!! I was informed my phone had water damage but of course it was not, took it to an independed store and they fixed in 5 minutes. Seriously dont bother with these people or sprint. 8 years with them what a waste.

Sprint Store
3954 N Lincoln Ave
Chicago, IL 60 613
I don’t know much about buying phones or transferring from one carrier to another. I always thought a phone rep should walk you through a process like this. At Sprint, they do not. I was told they would buy my old phone for $ 40, after I signed up with them, they said they wouldn’t buy it. I was given bad information, or lied to. I told them my mother lost her phone and needed a new one and to be added to my account. They said that is fine and they would buyout her contract. After I signed up, they said they needed her old phone in order to buyout her contract. What! How am I supposed to get them her old phone when I told them she lost it? Then they said they wouldn’t buy it out. They also said they would waive my hookup fees and then said they wouldn’t. I got so fed up with them I told them to cancel everything. They never apologized or tried to keep my business or give me other options. They simply cancelled everything and said I owed them $ 70 for restocking. So they lied to me, gave me bad information and treated me like crap.
Paybacks a bitch.

Okay, okay… I went back and forth on this four star review because this is the Sprint store closest to my house and unfortunately, I have had to go here more often than I wish to admit. Between broken, lost and stolen phones I would say I have been to this location six times in the last year. Of those six times, three times I dealt with morons who were not exactly helpful or all that pleasant, but with the new year approaching, I am choosing to look at things from a positive perspective so I’ll focus on my last two visits.
Background: I had my month old iPhone 5 stolen (on my wedding day. Not relevant to the review, but had to throw that in there) so I needed to know what my options were. My husband was ready for an upgrade so I assume option 1 is he gets his upgrade and I take his old phone. That option turns out to not be so hot when you consider that you no longer buy the phones I’m told, rather you lease them for something like $ 15/​month for 24 months. I’m sorry — so what you are saying is a phone is going to cost me over $ 400 cleverly disguised as ONLY $ 15 a month. No, I think not. Option 2 — I pay for my monthly insurance coverage so I pay my $ 100 deductible and then spend $ 150 to replace the phone with the exact same one and this is on top of my $ 11 per month insurance… No, no thank you.
At this point I am obviously annoyed and the guy at the store could sense that so he suggests I buy a phone from one of those phone repair places. He proceeded to explain what you need to know to be a more educated shopper and not end up with a stolen phone. So I have to give them a little credit for this move. While it probably doesn’t help Sprint much in the way of revenue, I was literally moments away from telling them to #$%^ off and canceling my account.
The next visit I come in with my newly aquired used phone to have activated. The guy helping me spent a solid 20 minutes getting me set up and was commending me on my great find, going so far as to look up what that phone goes for in stores to boost my confidence in my purchase. He was really helpful, very personable and probably the best rep I’ve ever dealt with in that store.

If it’s possible I would give this place no stars. Previously, I went to another sprint store on state in the loop. The guy at that store quoted me $ 360 for the trade in value of my iPhone 5s. Half would be credit towards my account and the other half would be towards accessories. I wasn’t sure at the time so I decided to wait.
Over the weekend I headed to this sprint store in hopes trading in my phone since it’s in my neighborhood. The chubby guy who helped me informed me the trade in value was $ 230 or something like that. It definitely wasn’t anywhere near the quote I received from the Sprint on State St. Also, he stated all of the credit would have to go to accessories. He maintained this was a sprint policy.
I never led on that I received a different quote from another sprint store. I just took my business to the sprint store on State.
I’m really unsure as to why the quote I received from this store was so different. It felt sketchy. I would not recommend anyone going to this sprint store. Seems like these people are dishonest.

Hi everybody, I don’t post very often so I hope everybody checks out this post. My wife & I recently updated our iPhone 4s’s to the OS8 operating system & it fried both our phones. Having only owned the phones for 14 months & both were in mint condition I thought I would have no problems purchasing a new or refurbished phone at our service provider SPRINT. I went into the store on Lincoln & Devon Saturday at 10am & informed the manager of the situation and they said they couldn’t do anything on the premisis in regards to the exorbitant costs (that I’ll detail later) and I had to call customer service at corporate. The manager at the store was extremely kind and did all she could to help us, but as I said couldn’t do anything on premisis. Seeing as neither of us had a phone, I had to call from the sprint store where I spent from 10am to 4pm being mistreated by customer service, put on hold for 30 to 40 minutes & then disconnected only to go through the whole process again with another customer service agent. I kept asking to be connected with a manager at corporate & they would disconnect me or keep me waiting only to connect me with another supervisor who lacked the authority to help us. Finally I reached a very confrontational & surly manager who told me that there was no reason he should help me & I should go fuck myself. They wanted me to pay $ 400 in early upgrade fees, $ 72 for activation charges, plus whatever the phone cost would amount to. Then they told me the only other option was to get our phones fixed, so my wife & I jumped in the car and went to the nearest this service center – where they told me they couldn’t fix them & corporate often sent customers there knowing full well that They are unable to work on Apple products and I had to buy new phones and that corporate gave me the wrong
information. It was 5:30 at that point, so I told my wife we needed to leave before I started to tip over display racks the store cause I was completely blind with rage. We walked across the street and signed up with t mobile, I have no idea if they’re any good but at least they are buying me out of my sprint contract and I will never have to give those sprint assholes another dime. Anyways, seeing as you all are consumers & phones & service providers are a big part of our lives — I wanted to share my horror story with everyone, so you all think twice about sprint. For the record I had us cellular from 2001 – 2013, and it was a fantastic company with great customer service – I only wish sprint would have taken the same kind of pride in their customer service. Thanks for letting me share…

Horrible service, or more accurately no service whatsoever. I was advised that my S4 «software crashed» and they would request a replacement. Since there was no loss or damage the protection plan insurance was not involved. I was told it would take 2 – 4 business days. It is now 2.5 WEEKS and I have made numerous calls, learning that this front operation, MSM Connect is the business owner although all signage indicates you are in a Sprint store. When I phone this business, half of the time the number on their website does not work at all and the call does not go through. The other half of the time I am met with complete ineptitude, complete lack of follow up, zero customer service skills, and no resolution to the fact that I have been without a phone for two and a half weeks. Sprint is blaming Samsung and MSM is also blaming Samsung. Sprint says they do not provide phones, just service. I bought the phone in a Sprint store! What a racket. I will be looking for any provider who provides buy out assistance, maybe Credo.

The store manager stated that using the family plan would lower my current bill. This was not the case and my bill went up $ 20. I called the corporation and my bill was lowered. I also found out that I paid for a Iphone 5C for $ 650.00. The store manager stated to me that I was leasing the phone and was not on any contracts. I am not on a contract but still owe for the Iphone 5C. Great customer service at this location! LOL not. I do not appreciate people who lie or do not explain the fine print. I will take responsibility for my actions but buyer be aware of what you are getting yourself into. FYI I am an Illinois Veteran. I will be shopping around and looking at your competitors.

Went in to ask a question about my bill and Sasha helped in getting the issue resolved. Additionally she noticed that my plan was incorrectly setup as a family plan and helped me get that adjusted in order to lower my bill. She was extremely helpful and made what is usually a painful experience go smoothly.

I’ve been to this store multiple times as a sprint customer, and have never left satisfied. My husband and I resorted to switching to Verizon and couldn’t be happier. I won’t go into details, but the «MANAGER» of the store and his staff do not know how make the customer happy, and I’m sure will be loosing other loyal customers if they continue to act like there’s no way to help and try to overcharge you. I would strongly advise you to go to Verizon if you’re considering sprint. Especially if your closest option is this store… they’re very unhelpful! Stay away!

Well, the refurbished Blackberry bit the dust around 3 weeks after we purchased it, of course they are sold as is, so we were out of luck. Was hoping they’d do an exchange at least. Could have just grabbed one for half the price on Craigslist, for what it was worth. If you aren’t on a time crunch, to the eBay or Amazon route, at least they guarantee them and returns are relatively simple.

My brand new GS4 stopped charging after a month. Took it back… guys tried to fix it there at the store before calling me to tell me they were just going to order another one.
While I was there I inquired about an iPadAir and got to talking about prices elsewhere. They told the same Sprint products at Best Buy were cheaper during the holidays. I totally appreciated the honesty.
They are always polite, pleasant and helpful at the Lincoln store. I avoid the Clybourn store like the plague because the line is always too long.

Absolutely worst service ever. I give them — 5 stars.
They do not seem to be trained to deal with customers. They sold me a phone about one year ago… it turned out to be a lemon. I had an insurance and they replaced it, but I received a refurbished phone. The new device was even worse HW-​wise. The battery cover was falling off, etc. However, they would never do anything about it because my 2 year contract was not up yet.
The worst part is that I spend $ 250/​month with Sprint and their only suggestion was for me to contact HTC directly to resolve issues. Should I say more, these people should be trained how to deal with customers if they are interested in keeping business for Sprint.
Since I work in the industry and deal with executive level individuals at Sprint, I have filed official complained against the store with Sprint Dealer group.

I came into the store today for a new phone upgrade. I was immediately greeted and was promptly assisted with learning more about the phone I was interested in. I had my mind already made up before I came in but it was great to get some tutorials on some of the features in the phone.
I have been to a few different Sprint stores but my experience here was by far the best. Great customer service and they were able to answer all my questions.
I believe Michael was the one who helped me today. :)

I was glad to find out this is a Tech store. Now I don’t have to go to the Devon location so damn far lol
But anyways, I went in cuz I was having problems with my phone. Gabriela helped Me out. She informed me I had a bad battery and explained when I asked how she knew which taught me something new lol she then said she would have the tech team restart my phone and erase everything. Then she backed up all my contacts, pictures etc.
She’s awesome for that.
Came back 45mins later.
She presented me with a new phone!!! I had great service
Thanks Gabriela:)

Three trips in ten days and my issue was never resolved. My 4G stopped working and after waiting for a diagnostic which was never found, they forced me to delete everything all data on my phone. They should have reminded me to listen to voice mails and read text messages before they deleted all that stuff. The 4G still wasn’t working; they ordered me a ‘new’ phone which is in fact refurbished. The 4G still wasn’t working. I became irate at this point after they said all they can do is order me yet another replacement phone. I asked to speak to a manager and it turned out to be the young guy who was standing there silently listening to my ranting. I just walked out.

Anytime I need a new phone or accessory this is the place I go. Only drawback is the long lines and it seems understaffed. But thats a corporation for you…

My smart phone got wet, and I was directed to this Sprint «Corporate Store» by a Radio Shack manager. He led me to believe nothing could be done except to purchase a new phone.
Fadi Abdel Rahim spent 20 minutes with my damaged phone, and got it working again. He advised against spending the $ 300 to replace the phone, unless it won’t continue to function. Then he sent me on my way.
The punch line here is that they didn’t charge me for this service! Phone companies get called out for hidden charges, etc, but here there were no charges at all. Everyone there was interested in making sure my phone got repaired, even though they had phones to sell.
Also, their waiting room is comfortable, with a computer available to use while they work. Pretty outstanding!