Sur La Table

Sur la paycheck.
Its uncomfortable to be within 10 feet of this place with your wallet. I don’t understand this place.

Horrible customer service at this particular location. No one acknowledged my presence when I walked in or at any point I came across sales people. Go to Old Orchard.
Nothing good on sale. Williams and Sonoma carries a lot of the same stuff and they had friends and family coupon.

Being from Seattle, where Sur la Table began, I am accustomed to great service and a nice acknowledgement when I walk in the door. Parking lot made very clear that towing would be imminent if my car was there over 20 minutes so haste was a given in my opinion. The 2 clerks at the counter could not be bothered to say hello… but then they were both waiting on the same person… so I waited… all the while one of them wrapped a package and the other chatted with the customer about her son’s private school, his grades, his friends — all AP or IB students — and other non Sur la Table subjects. Finally a third clerk came from the backroom, hands full, but at least willing to help me find the 2 things I was looking to purchase. Very interesting experience that told me my business was not wanted or appreciated. I did buy one of the items and with the assistance of the third clerk determined my other item was actually carried by Williams Sonoma. Just down the street btw with free parking and friendly, interested clerks.

Great place to come in & shop– it’s an experience! I came in to purchase a pour over coffee cone and ended up playing in the store for a few hours, just looking at everything & fantasizing about my dream kitchen. All of the products are well curated & the displays approachable. If you didn’t think you needed a new chef’s knife before you came in, by the time you leave, you will! They also have a nice selection of gourmet items in beautiful packaging that take the guesswork out of putting together a tasteful (no pun intended!) gift.
What’s more, the staff was INCREDIBLY helpful & full of knowledge in all of the areas they assisted us in & so friendly. Not once did I feel pressured to purchase anything, but more knowledgeable for my future purchases (…dream kitchen…) No stuck up attitudes here! I can’t wait to go back!

Stopped in here in a whim. Found some very cute things for our new place. Some things were pricy, but for good kitchenware it wasn’t bad. Found some nice drinking and juice glasses for 2.95 each. Great deal! Would love to come back. Friendly staff.

Outstanding customer service. We had a coffee machine break after 1.5 years of use and they offered us store credit (note: their policy changed and we were grandfathered in). The entire staff bent over backwards to ensure we were happy with our coffee machine and the store. I’ll be buying all my kitchen appliances from this store from now on!

I’ve been the lucky recipient of gifts from this store, but i’ve never actually been in, until today. If you like to cook or entertain, this is like a toy store. They have some higher end wares like Le Creuset cookware, but they also have lots of reasonably priced kitchen gadgets. Today they had a lot of items on clearance including some really nice cotton napkins and table linens. I’m often drawn to the clearance section, like a month to a flame, and this time I found a much coveted German made spiralizer reduced to only $ 19.00. Pat was the nice lady who helped me out today. Can’t wait to make zucchini spirals, and can’t wait to visit Sur La Table again.

Great staff!!! Thanks for the help, Pat!!!

well I didn’t get waited on when I wanted to get something, I left and called to complain, I went back and they were apologetic, I got a sweet deal. I will go back.

My friend and I walked in here on our way to Crate & Barrel. We left loaded with large bags of several items, from baking trays to wine glasses to table clothes to pantry storage boxes. Sur La Table has it all!
Speak with the staff if you aren’t sure about something. They are very helpful and good with recommendations.

The customer service here is stellar! They are professionals at helping you make selections and wrapping nice gifts.

I hate not appreciating what was a very thoughtful and not «cheap» gift from my boyfriends son. A cooking class for two. But this class did not meet any expectations. The instructor wanted to be angry chef on a reality tv show. We made a simple Brushetta. Peto and goat cheese with basil and garlic mixed in. She taught us how to chop. The soup was good and learned something from that but mostly her screaming don’t eat canned beans fresh are better dua… then she seared and put a steak in the oven or and steaks with bones have more flavor… really. That was it for 69.00 per person and no wine or anything to drink but water… and don’t let me forget its basically an infomercial for everything in the store…
I have been to a class at the culinary school in Chicago this doesn’t even compare… I would NOT recommend. basically a very expensive dinner I made that was average. I could have done that at home.
Kim

PLEASE FIRE THE STORE MANAGER
. I love the store brand but THE STORE MANAGER IS COMPLETELY INCOMPETENT and incapable of running the store. Here are my 3 experiences with her.
1) In October 2011 my dad from Italy ran his Italian credit card to pay for more than $ 700 worth of merchandize, receives confirmation via TXT message to his phone of transaction completed successfully and the store manager tells us that the transaction did not complete. I showed her the transaction completion message and she said it’s not sufficient to prove it. I then called the bank in Italy and confirmed that the transaction completed successfully. Still not sufficient, Called VISA and had her talk to the VISA agent which again confirmed the successful transaction still not enough. So she recommends to run the transaction again. Same thing. My dad receives a confirmation message that the transaction completed yet on her end the transaction did not. Called all the same people at the Bank/​Visa and they all confirmed again that the transaction was run twice. Ended up pay with my card and left without even hearing an «I am sorry» from her.
2) For XMas I asked one of the people in the store to hold 2 items for me so that I could go pick them up the only day my Dad (still the same one from Italy). in the limited time we have available once he is in town on Dec 23 2012 as it was supposed to be his XMas gift to me and my wife. I received confirmation that the items were on hold by one of the people in the store. When I go to the store to pick it up I was told «Someone took it and it’s not available anymore» — Called the store manager, and I was surprised she was still working there, she made one phone call to OakBrook and told me «they have one there». So I told her that I could come back later to pick it up since I reserved the item at her store and not the one in OakBrook and I has other errands pre-​scheduled with my dad since he is not in town for long. She looked at me as if I came from another planet. She said. «You can go pick it up there». I said. «No, you can have someone from your store go pick it up there or have someone from that store drop it off here as you were supposed to hold it for me here. and I will be back when it’s here» — Her response «I cant do that». — I ended up ordering it from Amazon and was able to get it delivered the next day.
3) Just yesterday I went to the store to purchase a bread knife and a mandoline. The store was empty and I still waited 5 minutes at the knife counter after asking 2 people in the store if they could help me. It was funny to notice how many people just walked in to serve themselves espresso from the demo units and just walked out without even being noticed. So of all people. the store manager comes to assist me.
They had 5 Mandolines on display. I asked her to describe the difference. and after hearing her incompetent response, I decide to pick one. Nonchalantly she takes the Mandoline from display, finds that box and takes it to the register. I asked for a new one and her answer was «I just put this on display» and did not even give me a discount.
PLEASE FIRE THE STORE MANAGER

Really fantastic selection of almost anything kitchen-​related. Tends towards high-​end stuff, but prices are pretty fair. Tons and tons of utensils you never knew existed. The store is not so large that it’s overwhelming, but you could still easily spend hours here browsing what they have. I do wish they had a bit more tableware/​serving pieces.
There is a parking garage behind the store for which Sur la Table will validate to make free

Sur La Table is a good chain with quality, designer kitchen crap. Honestly, I wish I could buy all sorts of cool kitchen crap here, but a) I don’t have any money and b) I would need to get a bigger kitchen and then c) buy even more crap from here to organize the first load of crap I bought.
My suggestion: head to the back of the store. They have a bunch of discount crap that is going out of season or they won’t be carrying anymore. Then go get free samples of espresso.

Who doesn’t love a good kitchen/​home store? I love them, and I really enjoy tinkering around in them as well. It’s always fun to find some new tool that is either totally useless, or really useful (if you are a Top Chef). However, if I had a larger kitchen, I would want to buy everything in here.
Fun gift ideas also abound with fun mugs, napkins, and cute décor items for all of your tableware needs.
Great selection, super friendly staff and free validated parking — great spot!

Cooking porn at its finest.
Seriously, I could spend hours in here dreaming up all the things I want to do with these gadgets and all the magic I could make if I had all the time (and money!) in the world.
SLT has anything and everything you need to cook and bake, and everything you don’t really need (but still covet). All of this cooking finery and gadgetry doesn’t come cheap, but sale prices are decent and you can also find some great things for not a lot of money. I never leave here emptyhanded.
They validate your parking and offer you an espresso or cappuccino while you shop. I love little touches like that. Of course then they’ll try to sell you an über-​expensive espresso machine so I guess that’s the trade off.
I love all the stuff they sell and it (almost) makes me want to plan a wedding so I can register for all the wonderful items they carry.
I wonder if someone would actually buy me an $ 8,400 top-​of-​the-​line grill?

Large selection
VERY helpful staff
crowded store, but quality pans, utensils, appliances
not such great glassware
large selection of stoneware and decorated pottery
FREE parking, but be sure to obey the posted signs

Sometimes this place saves my life.
Recently, I was in desperate need of a few basic cake decorating tools. I don’t know how my current employer thinks I can just whip up cake masterpieces without the proper tools. Sur La Table had just what I needed to get the job done.
When I’m not in a hurry I will take my time and wander around. One of my new favorite items are those disposable brown paper baking pans that come in various sizes, including round cake sizes, bundt, muffin and loaf pans. They are around 50 cents each and are great to bake in and give away since they are disposable. Yay!
And that glittery pink spatula I was obsessing over in my original review? I have one thanks to my good friend who gave it to me shortly after writing that. Awwww.

I’ve been in the baking mood lately. I wanted to try out a recipe but needed to pick up a couple of things. Having been in their other location (now no longer open) and taken a couple of cooking classes years ago, I figured this would be a good start before I heading to a Michael’s Craft store.
The store reminds me of a Williams Sonoma or the kitchen section of a Crate and Barrel. Most of the items in here are similarly priced. It’s a pretty organized store, but the short and narrow aisles had me worried about knocking over something breakable.
The food and baking stuff are towards the back of the store (or front if you’re coming in from the parking lot?). They seem to have a good selection of stuff: cute containers (cupcake boxes! And yes, I’m that easily amused) and edible paint and other decorations for cakes, etc. They have lollipop sticks ($ 2.50÷35 sticks), which I needed. I wasn’t too keen with their selection of chocolate bars/​melts, but I’ll give them a whirl. I could spend a good deal of time here just browsing. They’re currently having a decent sale but sadly in nothing that I wanted or needed at the time. Ah well. Back to my kitchen…