Synergo Heating and Air Conditioning

Synergo is a sham of a company. They DO NOT do good work, are not a long term company, and overcharge.
I used them in 2012 to replace my furnace and A/​C coil above the furnace ($ 1975.00). Johnny **assured** us that the new A/​C coil he put in could be used with a new central air compression down the line, if we needed one, given our compression was on its way out.
Fast forward to today. My central air died (25 years old) a few days ago. The company through Home Depot that came out said NO, my 2 year A/​C coil that Johnny swindled me on can NOT be used for a new central air because they use different refrigerants and our old refrigerant contaminated the unit. A $ 600 coil must be replaced now in 2 years! In addition to a central air until that will cost thousands of dollars.
–He sold us an 80% furnace when all the ‘good guys’ are only selling 96%‘s. This means I can’t get a super efficient high «SEER» A/​C because my low-​end furnace isn’t compatible!
–They told me he did a horrible soldering job, he should have installed a chimney liner.
–They said he should have installed the furnace facing the other way to use the large side of it as a filter. A JUNK JOB.
–The new company said that a coil should cost no more than $ 400, he charged us $ 600.
–They said with his work our chimney will fall apart in a few years because the hot gasses are hitting the brickwork with cold air outside.
And to top it off a few months after buying the furnace, I called his phone # and could not get through for days. No voicemail, no call backs, nothing.
So much for that 2 year labor warranty and free furnace check!
I hate you, Synergo!!!

I called Synergo Services on a Thursday afternoon and asked if they could send someone over that day. They said they could, but that it would be late. around 8pm. I said okay, because I needed someone to look at my water heater asap, and I had received their number from the manufacturer of my water heater.
A little before 8pm 3 hispanic men arrived, they all looked liked they had just crossed the border, 2 of them didn’t speak english and one of them spoke broken english. My guess is that they are probably not even licensed, based on their inability to speak English. They came in, didn’t ask me anything about the water heater, but I tried to tell them about the issue. They did something and got the water heater to start running again (i have no idea what was done). And I was asked to pay by credit card over the phone w/​the owner/​manager, «Johnny», so I did. Only problem is that it stopped working about 20 min later, but they were gone by then.
So I called on Friday and asked if they could come look at it, and I was told someone would be able to come, but only really late– 8:30−9pm. I said that was fine. As long as I could get a courtesy call 20 min prior to their arrival. They agreed. At 8pm, I called to get an idea of their ETA, and was told that the job before mine is taking longer, but they will call me in 20−30min. I said okay. I never heard from them. So I tried calling their business & cell numbers a few times at different times, but no answer on either line, or even the option to leave a message.
So the next morning (saturday) I tried calling at 9:30 am, I call both numbers again a few times and same thing no answer, and no option to leave a message either. So now, I have the feeling that my calls are being screened/​ignored. So I call them from a different phone and guess what, someone answers and is completely surprised because they weren’t expecting me to call from a different number. I asked why no one showed up the previous night and he said «Jorge» was supposed to and he didn’t know why. So I asked why I didn’t get a courtesy call at the least saying they «Jorge» wasn’t going to make it. He sounded flustered and said he would call me back. He called and said «Jorge’s» job last night took too long and that he doesn’t work weekends, so he would give me a refund, and that it would take a few days. I said okay give me a refund then…
A few days later I called and asked about the refund and asked for an email receipt of the refund. Followed by an email requesting a receipt of the refund. They said they it would take a few days, so I waited 3 days, still nothing. I called 3 times to check on the status of my refund and finally after almost 2 weeks I got my refund. It was so annoying dealing with them!