The Home Depot

have purchased most of my garden plants here for many years! They have quality plants, and I love walking into the greenhouse and seeing the beautiful colors that hit you. It’s the best laid-​out and…”

Since my last review, the Home Depot takes customer service very seriously. I was contacted regarding my experience at this location and it was resolved in a timely manner. I would visit this location again and recommend it as management worked quickly to rectify the situation.

My faucet broke on Sunday night. Even though I was able to turn off the water under the sink and next to the dishwasher I still had water running and a leak. I went straight to Home Depot after work Monday, bought a faucet and paid 250 $ to have someone install it. (I have to pay an extra 100 $ because I am above the 3^rd floor.) The man who helped me said he would put a note in the file that I had a leak, so it was important they contact me asap. They were supposed to contact me within 48 hours. I have not heard from the plumbing company yet. I had to call them. They claim they have left me messages. I have had other people call and leave me messages, so there is nothing wrong with my voicemail. I have had to put out buckets and towels every morning and evening this week. I went with home depot install so that I could get it done asap and now it has been 5 days. I finally called them and now they are telling me they can’t get it done tomorrow morning. This is a disaster. I decided to go to Home Depot because they installed my dishwasher which I also bought there. I would not have paid 250 $ that was «non-​refundable» if it wasn’t an emergency. I would have been better off finding someone to install it myself.

Home Depots are generally bad but this one, quite frankly, sucks. The only reason I shop here is because it is within walking distance, but the limited selection (they even have signs warning you that it’s not like a regular store!), clueless employees, and never working escalators or doors put it at the bottom of my list. They either have dozens of clueless people walking around who know where nothing is or hardly anyone at all.
Today I tried to buy paint. They had one employee working and 7 customers wandering around trying to get help. Customers were even asking each other questions! At 3 on a Friday afternoon when people are starting to pick up weekend supplies you’d think they’d have a few people working. Usually there are people milling about downstairs and I was ready to «share» my experience. But today, no one except 4 giggling employees huddled around the self checkout stand oblivious to the fact they were at work. Menards here I come.

If I could give them a zero I would. Worst customer service in history. I was trying to buy a floor and ended up only wasting 2 weeks of my time. Stay away from the installation services because they will try to rip you off completely.

I received excellent customer service. An employee even lent me his tape ruler so I could run home and measure a window frame. Happy to have the store in the area.

AMAZING CUSTOMER SERVICE AND KINDNESS! Elena, an HD Associate, was extremely knowledgeable and kind in her assistance today. She went above and beyond to make sure I was set up for success! I will be returning to give more business to Home Depot.

WORST PLACE EVER to order blinds! Save yourself some time and do not order blinds from them! Although the blinds are nice SERVICE is the worst! No one there knows what is going on! THEY ARE ALL CLUELESS.

I’m torn with this place. Home Depot is designed as a suburban store. So this urban alternative is awesome. If you are use to the suburban store, you will notice the limited choice BUT having a shop of this size in Lincoln Park! OMG I love it.

I have a love-​hate relationship with this Home Depot. Let’s do the bad news first.
Last week I went to this Home Depot to get a few keys made. There was no rep there to help. Others were standing around, too. The cashier was helping someone and eventually told us that she’d be there in a moment. She had a hard time managing the line at check-​out and making the keys and going back-​and-​forth, helping the line while keys are made. But then the people who had their keys made were confused as to whether they had to stand in line to pay or if she could take then immediately after the key was made, putting the check-​out line on hold. She was inconsistent so people continued to be confused or annoyed that they felt like the key people cut the line even though we’ve been waiting. What a dilemma.
After 20 minutes to get the keys made and to pay, I get home and they don’t work. They used the wrong blank. I go back. Turns out that the employee did not use the key identifier and just matched it with the naked eye. I know this because 1. I saw her place them on top of each other and hold it up to look at it. 2. I thought that was the official way of doing it as an expert because I had no idea a key identifier machine existed until I returned and a new key maker used it.
So another employee came to oversee new key maker because I should not have to pay for keys that don’t work. While the employee is making my keys with the correct blank, the overseer is telling me that my keys didn’t work because my lock is warped, as she examined my original key. I tell her no, the wrong blank was used. Then she went into this fake smart explanation about the mechanics of keys and locks and warping. I don’t doubt that what she’s telling me is right. What I was annoyed about was that she was insisting that that was the case with their original «mistake».
I get my new keys with the right blanks and lo and behold, they work just fine. I went back once again to make another key a couple days ago, and after another long wait and «is anybody there» crowd of key-​wanting people, they didn’t have my blank anymore. And, BTW, there were several employees standing around doing nothing and just staring at the key people or conversing. I went to Ace Hardware up the street and they did my key Jimmy Johns fast and I was in and out in 30 seconds! In addition, try we’re over 25% cheaper!!! I wish I knew!!! Get your keys made at Ace.
The key debacle was in the same week as a return I was trying to make. The rep misidentified my bathroom towel rack for window curtain rods, even though I told him. The process to find the same product on the shelf was slow, but he was nice and personable and processed the return hassle-​free.
2 stars for location convenience (obviously since I seem to live there) and because they processed a return for me hassle-​free.
Overall, the employees here seem to have a blaise attitude. They’re not very proactively helpful.

I bought a brand new propane tank to match the new grill I bought from them (another terrible story). After I got the tank hooked up to the grill, the valve wouldn’t twist open. I called the store to let them know I was having issues, and the associate on the phone was cool about it and said if I could get there before 9 they would swap the tanks out.
I showed up with my tank LESS THAN 15 minutes of that phone call (way before 9) only for the man behind the service counter to tell me they had no propane. When asked what I was supposed to do, he said «I don’t know come back tomorrow I guess.»
After forcing them to give me a refund, I went to 7 – 11 to get fully functioning propane and was able to grill away.
Not 10 minutes after I get home, I get a text message from someone at the store (their personal number) saying that my grill is either broken or I don’t know how to use propane because the tank is fine. This text comes in, mind you, while I’m using 7 – 11’s propane just fine.
I’m not sure what’s worse: their employees using my phone number on my account for a personal text message, or them going out of their way to insult me. Either way, that is the last major purchase I will ever make at Home Depot.

This is my favorite home depot to come to, parking is easy and free (with receipt of purchase). There are a ton of employees around to help with any of your questions. The store is huge so you will probably find what you’re looking for! Always have a great experience when I come here.

It’s home depot. This location is about the same as the others. Fairly knowledgeable staff, friendly and helpful. No real complaints. Didn’t have the grill I wanted and sold me the floor model.

Bob in Gardening was great! I forgot the name of the other person in the Gardening section, but they helped me decide what items to pick out for my succulents and basil plant. I didn’t have time to scour the rest of the store, but I was happy with their service! Plus they offered free popcorn.

My absent-​mindedness was at an all time high when I did self-​checkout today and got cash back only to walk away once the receipt was printed and not when the cash was dispensed. Doh!
After having gone up the elevator to the parking lot and figuring it out I ran back to the elevator and waited. The seconds of waiting only served to double my doubt that my $ 20 would be still there. Finally the elevator arrived and first off the elevator, looking just as anxious as me, is the sales clerk who helped me out. She saw I left the money and ran after to find me. Oh Lord please bless her!
Besides great service, on weekends they have popcorn and are always dog friendly. Love walking to my neighborhood HD!

Heaven knows I am a tried-​and-​true HD FAN, but I found the customer service at this location to be lacking. The main culprit was a female employee in the paint section, who seemed to be incredibly annoyed to be asked a simple question, despite the store being almost entirely empty.

This place is MASSIVE for it’s location, which is good and bad. Good because it probably has what you’re looking for, but bad because you’ll probably need an employee to help you find it (glue is on the second floor in the back corner behind the paint… for some reason).
I’ve bought everything from plumbing supplies to home décor here. It’s open late enough that I can conveniently make a trip after work.

To have such a large Home Depot in the Lincoln Park /​Lakeview area is fantastic.
The store has complimentary parking in the attached garage, wide aisles, very well laid out store, very well lite store. Granted, sometime there is a lack of attendants, but they are very knowledgeable.
I would recommend this store.

Easy parking. Going to the hardware is sometimes quicker, but parking is always a problem. this home depot has a two story parking deck and I can always find a parking spot.
Helpful staff too.

For those of you who haven’t met me, I’m no where near the ideal or target demographic that Home Depot focuses on — I’m female, 5 feet tall, weigh less than 100 pounds, look like I could barely lift a safety pin, do not own a home, and have never completed a drastic home improvement project.
But don’t underestimate me, guys — I moved all of my stuff out of my third floor walk-​up apartment in Austin, moved into my first apartment in Chicago all by myself (I would have done the same with the second apartment, but now I’m fortunate that I can afford movers), prepped and painted my living room in my last apartment with the assistance of my roommate, and know how to do some darn helpful internet research.
When I moved into my new apartment at the beginning of August with two of my friends, I knew it would take quite a bit of work — spackling all of the holes the past tenants left behind, painting ALL of the walls, transferring my love of chevron print to a wall in my room, other décor, rehabbing our old-​fashioned wood dining table into a modern white masterpiece, and much more. Although I did a ton of research, I still planned on asking the folks at Home Depot, particularly in the paint department, quite a few questions regarding all of my projects.
Now let me tell you this, their paint department is stocked! Behr, Glidden, Martha, and more. They have a ton of paint supplies and a huge wall of swatches that will make you rethink whatever color you originally planned on getting. However, their associates and customer service in the paint department is hit or miss. Sometimes, I’ll get amazing help from the Home Depot staff and leave enlightened — 1−2−3 is the best primer for furniture, frog tape leaves the cleanest lines and will make my chevron print look flawless, and apparently there is no standard «white.» However, sometimes, I leave incredibly frustrated and annoyed — I stand at the paint department counter waiting for 20+ minutes waiting for assistance for a job that will take 4 minutes (this has happened on numerous occasions), or I’m «helped» by someone who is incredibly rude and barely acknowledges my existence. If the customer service were better, I would always leave a happy camper, but sadly this isn’t always the case.
Their other sections are also great, but lack the extensive variety and supply in comparison to other, larger Home Depots (for example, the one on Elston that also lacks in customer service). The garden area is smaller, as is the home goods section. Regardless, if you’re looking for paint, it gets the job done. But don’t go on a day when you’re already feeling down about yourself. Unless you want to drown you sorrows into the bottom of a paint can.