The Home Depot

I go to this Home Depot for hardware, tools and supplies for fixing household related problems. They have some very knowledgeable staff that help me find the right product for the job and the right location. I like the easy of self checkout aisles when checkout is just taking way too long and the added security of having a camera recording the checkout on these self checkout machines.

Just bought a tree for $ 20. It’s full and fresh. They cut it, bagged it and put it on my roof. Eddy from Garden was super professional.

This was my neighborhood big-​box hardware etc. store for 3 years when I lived in Chicago. It continually met my expectations, and saved my rear end a few times by being open until 10pm. Met and exceeded expectations frequently.

Ho Ho Ho! It was time to get our annual Christmas Tree like we do every year from Home Depot. We used to get it at another Home Depot, but figured since we’ve always went to this location for other things, we’d give them the business. My fiancé and I walk into the garden center last night, (November 24, about 6:30) and were the only ones in there. There was a little older man doing something in and out but never once did he acknowledge us or asked if he could help us. Hmmmmm ok. So as we walked around looking for our «perfect Christmas tree» we basically were on our own. We finally found one that we liked. We had to locate the guy. I found him finally, his name was RICH. Short older guy with glasses. I had to carry the tree over to the cutting table & put it up there. He goes «what do you want?» with this snippy attitude. I go «just the usual, fresh cut, trim the bottom branches please». his response «well what ones do you want off?» I was taken back thinking he’d know how to trim the tree or suggest which ones he would remove. so I just pointed to the ones I thought should come off. finally he put it in the orange mesh cover, tossed it on a cart and goes «the twine is over there & the scissors are next to it. Make sure the scissors stay there» and he walked away. WOW. What a rude employee this piece of work was! Here it’s the beginning of the Christmas Season and he basically made our trip to get a Christmas Tree so unpleasant. Every other Home Depot we have bought trees for were very polite, helpful and even offered to tie it to our car for us. Not Rich. Rich was a miserable person who seems to hate his job, trying to get rid of us as soon as possible. He for sure is one Angry Elf!!!
I just hope someone would say something to him, heck even make him take «Customer Service 101» classes. Put it this way, we were the ONLY ones in that Garden Center buying a tree and look how miserable he was with poor customer service. Imagine what he will do as it gets deeper into the Christmas Season with many more people buying trees. The guy for sure doesn’t represent Home Depot like he should.
Looking at other reviews of this store from January 2015.
January 2015 ONE star
March 2015 ONE star
May 2015 ONE star
June 2015 ONE star
July 2015 TWO stars
August 3, 2015 ONE star
August 19, 2015 ONE star
October 2015 TWO stars
November 2015 ONE star
seems like there are a lot of complaints, I see a pattern here. I really would hope that management would see these reviews and take action.
Merry Christmas to all, Bah Humbug Rich!

Rude, rude, rude ! Every time I purchased, it’s a rude cashier. Today’s experience was the final straw, no hello, no total given to me. In fact, if I hadn’t ASKED for a bag for my plant pot, there wouldn’t have been any words spoken in this transaction. Are you serious? I have to ask for a bag???
I’ll take my business, hard earned dollars a few feet away to the Lowes. Thank you!

9 out of 10 times I will be asked if I need help, only to explain what I am looking for and be met with a glazed unresponsive expression. Most employees are clueless & appear they could care less.
Having a rental property close by as well as my primary residence, it’s worth it to me to travel to the Evanston store. More choices for everything including garden center to store inventory.
Add employees with more information and a better attitude.

It’s always really busy here but they have everything I need. Very convenient and lots of parking

You know that commercial of a couple at a hardware store who split up to find someone who can help them, then come back with a guy from fertilizer who can’t help them? I’m pretty sure the commercial is a parody of home depot. Went to home depot this evening to order carpet. My hubby & I were told the girl went on lunch, that they’d find someone else to help us. Little did we know we’d wait the entire duration of her lunch to finally receive help. When we finally sat down to place our carpet order, the system wasnt working. She said it hadn’t been working all week. We left without having placed an order, & having just wasted an hour.

The customer service is horrible. We are waiting here to put in a special order for vertical blinds and a worker tells us that the guy in charge of that is taking his lunch. Well I dont care if he is on lunch they should have a replacement for him because I dont have all day to wait for someone finishing up his lunch. This is unacceptable for a detail store this big.

As I’m standing here, waiting for the woman working the paint section, I’m getting annoyed. She could be the most unfriendly service worker ever. Not sure, but maybe. Is it too much to ask to be an acknowledged? Maybe a smile and hello?

Wow, I wish I had read these reviews before coming here so much in the last months, as I spiral down further and further into disbelief at each visit. My many visits here in the past months have related to moving apartments, gardening, and other projects. Universally, my experiences have been terrible. The staff is generally not knowledgeable, but sometimes pretends to be, in that, after the staff member walks me around in circles for 15 minutes, I am told firmly, ‘no, we don’t have that’, then I wander around for a million years, and come across the thing they ‘definitely don’t have.’ Possibly, if you have the patience, the third person you ask will actually know something… What might be helpful is an online store directory showing where items are located. The store map on the website is just a layout and has no information about where items are stocked.
The recurring outcome of these visits is that I leave empty handed or nearly, after a wasted hour, then buy the things I need online for cheaper than their HD price, if I had even been able to find the item in store or it had been in stock, neither of which usually occurs. Nightmare. #neveragain

This review concerns Kurt an employee who works near the large appliances department, specifically he works in the counters and kitchen department at 6211 N Lincoln Avenue, Chicago, IL, Store # 8598, and I am taking this information directly off my receipt from today’s (5÷23÷2015) purchase of $ 729.04. My son and I were in Home Depot in and around the appliances section today starting at about 9:30am. We were waiting on Rochelle, who we have worked with before on our purchase of a dishwasher. For the record I have no problem with Rochelle, rather she is a good employee and gives great customer service. We’re it not for Rochelle, when the incident I am about to describe occurred I would have cancelled the aforementioned purchase.
When my son and I arrived at the appliances section, Rochelle was busy with other clients. My son and I waited over thirty minutes for Rochelle to help us, as unfortunately she was the only employee available to assist us on a Saturday morning. During our wait my son was well-​behaved not making a peep for anyone else to hear. During our wait, I actually asked Kurt if he could help us and he told me «No, I only work counters, you will have to wait for the young lady over there» as he pointed to Rochelle. Also during our wait, I witnessed Kurt, anger a customer before me. There was a 35ish year old male customer waiting for assistance and Kurt very sarcastically yelled across an aisle of appliances, «what the matter, why are you standing over there frowning?» When the customer told him he wasn’t frowning but he was frustrated and trying to get some assistance Kurt told him that all representatives were tied up and that he would have to wait, but that he should stop frowning. This, reasonably upset the customer and the customer asked Kurt to Call a manager. Kurt refused to do so and told the customer to walk to the front of the store, go to the customer service desk and request a manager. The customer, again asked Kurt to call a manager and Kurt simply told him «No, go to customer service.» The customer stormed off and I did not see him again.
Several minutes after this, Rochelle had finished with her customers and was able to assist me. I sat down at her kiosk and started to work on my order with her. While we were working together and I was simultaneously attempting to keep my 2.5 year old son entertained and content, my son began to do some toddler screaming. This went on for about 1 minute as I was telling my son to stop screaming and attempting to pull out my phone and put on a «Mickey Mouse Clubhouse,» which for my 2.5 year old is the ultimate pacifier. While, I was in the process of doing so, Kurt, from the adjacent cubicle, stands up half way looks at my son and literally shouts, «Young man, you need to keep quiet down there!» This Home Depot employee spoke yelled at my son in a much louder tone than I have ever taken with him and I saw my son’s chin crumple and quiver immediately. Any parent recognizes that toddler facial expression of shock and fright.
Instantly, I felt my blood boil, and contemplated, canceling my order, and storming out with my son. I took a deep breath, handed my son my phone with his Mickey Mouse Clubhouse, and attempted to calm down. I knew if I reacted immediately and answered Home Depot employee Kurt, it would not be a very fatherly exhibition for my son. So, instead I calmly apologized to my son for this ignorant, insensitive, and unprofessional behavior in a man of perhaps 60 years of age.
Rochelle and I exchanged glances and told her that after my transaction was complete I would like this Home Depot employee’s name and that I would like to speak with a manager. Rochelle agreed, and told me that Kurt’s behavior was, «not cool» and she apologized for him. After my transaction I spoke with a woman named Ashley who stated that she was a supervisor and that she was very sorry for my experience and that she would speak with Kurt. I did in the same conversation tell Ashley that I was pleased with Rochelle and that Rochelle was the only reason I didn’t cancel my over $ 700 order.
After speaking with Ashley I decided that I couldn’t leave Kurt actions unanswered so I pushed my cart back over to Kurt’s counters department and very directly interrupted him and the customer (same customer he was working with when he decided that my son was his to teach manners to). I told Kurt that not only was he out of line by speaking to my child in a raised voice but that he was also extremely unprofessional. Kurt countered my commentary by stating that this was a place of business and that he was unable to concentrate over my son’s screams. As he retorted, I cut him off and told him that I was not going to debate his unprofessionalism.
I expect a response from Home Depot and for action to be taken on this employee who yelled at my shopping cart bound 2.5 year old son. Parents be warned if visit kitchens or major appliances at this Home Depot.

OK. While I had a good experience on 2/​19, I have just lost $ 4,000 due to Home Depot’s mistake with three kitchen counter tops. They never finalized an order and delayed it by one month. They offered me $ 200.00, but I refused. I never received a return call from three managers until I finally confronted a fourth. Lousy service, terrible follow through, no concern for their actions, and placed my wife on hold for 30 minutes before dropping her. I had to update my rating after this horrible experience.

I ordered a washer online but tied to this Home Depot location.
The washer arrived broken. Home Depot’s delivery crew took it away (and the new hoses we purchased). They said a replacement would have to be ordered. They couldn’t offer ANY time frame for availability or delivery. Whirlpool would not offer a firm availability and delivery date. Home Depot was unsympathetic and could not offer a time frame on replacement either. Home Depot also would not offer an exchanged based on models in the store. They spoke over me, ignored my concerns, and rushed me off the phone. They also referred me back to the manufacturer. Terrible product and support.
Also, I tried to post a review on Home Depot’s website. They rejected it with an offer to repost if I only discussed the defective product, and not their customer service (which apparently is a matter on par with national security.) So much for an open forum and honest reviews, Home Depot. Bottom line: beware of expecting support for your purchase.

I don’t want to completely go back on my previous review but either this place got its act together or they didn’t, but hired one magnificent person: The Appliance Diva (it’s on her apron — this is her unofficial title that her manager gave her). We’re looking for a stackable washer/​dryer and this woman is the kind of sales person you hope to encounter all the time. Honest, knowledgable, personable, pressure-​free… 5 stars for The Appliance Diva! I’m just keeping my review at 4 stars because I can’t forgive the whole store just yet. Maybe with time…

We bought our Christmas Tree here this year. We got a Fraser Fir. I am from the west coast so out there, it is usually a noble or douglas option. We like the fraser fir because it doesn’t shed so much. The people here are helpful and nice. I was looking for something and they walked me to where it was it.
Also, they help you load the tree on your car.

I like to fix stuff.
Mostly because I really enjoy buying old things. The furniture, and decoration I purchase (or am given) usually need to have some serious TLC before they make their debut in my flat.
And given my penchant for making my space as cozy as I can make it, I have taken to painting, replacing switch plates, and re-​caulking my counters.
This place is right down the street, and around the corner. While not ALL of the sales staff is schooled in home repair, many of the guys who look like 55 year old Dads are. And the ones who look like Grandpa’s are usually even better. The exception: the folks in the paint department. I’ve yet to encounter a single person who wasn’t buttoned up and on point. They seem to love that department, and take ownership of their jobs.
I also like to hang art work. I have plaster over lathe walls. Which means every time I move something, I have to spackle, smooth, and sand — and touch up with paint.
The store offers a myriad of other products, but as I rent — I am not ready to invest in a new kitchen appliance, or install a deck. But I could, if I wanted to be naughty.
Also, I like how I am not photographed, and grabbed at by the paparazzi when I shop here. It’s nice to feel like a regular person once in a while.
Despite my celebrity, I enjoy shopping here.
If you decide to visit a Home Depot, pick this one. A friendly staff and well stocked shelves go a long way to the do it yourselfer.
No autographs please.

Ugh– Why do business such as this insist on hiring incompetent people!
I’m a new homeowner in the area and have made several trips to this business and each time I have a negative experience with the staff here.
Highlights: (or not)
1. No discount or credit card available meaning no perks
2. Staff in the garden/​outdoor area is useless, solely interested in talking to their friends on their phone
3. Parking lot is FULL of «contractor special parking» which is ALWAYS empty and takes up all of the good parking spots
So most places want you to get their in-​store credit card to qualify for perks and discounts. Home Depot does too, but guess what, it comes with NOTHING. One guy tried to tell us that yes we did get 5−10% back purchases made using the card. So the next weekend we went in to apply.
Then another lady tells us no, no such thing with the Home Depot credit card. The way it works is if you find the same item for cheaper at Lowes, they refund you the difference, or something along the lines if Lowes offers a discount, they will match the discount, or something. She was confused and confused us even further and said screw it. If their «perk» is based on what Lowes is offering, why shouldn’t I just go shop at Lowes? Not very well thought out in my opinion.
Next we had questions and were looking for hedges to plant in our front yard, we asked the associate who was hiding himself in the booth in the garden section. When he finally decided to glance away from his cell phone he said he wasn’t sure if they had any. We had to basically coerce him to find out, he calls someone over the PA and proceeds to continue browsing through porn or posting selfies on his cellphone… who knows.
We wait about 8 minutes, no one shows up, he seems to be equally disinterested, so we said screw it and left.
There is a Lowe’s 5 minutes away from this location, we’ll see how that goes.

If you ever go to Home Depot and ask them to make keys for you, think again… They have no clue how to make them. You are much better of going to the Korean owned locksmith on Lincoln south of Foster. Home Depot stinks on making keys. Sorry but it’s true
By the way i got my money back for the bad keys

Wow, I’m really surprised to see the low rating this store has from so many other reviewers. I don’t go in here on a regular basis, but on the times I have been in I always find it clean, well organized and the employees helpful. While I don’t discount other peoples bad experiences I can only base my review on my experiences there so I’d say stop in here and check them out and find out for yourself.
In case you’re wondering why I’ve rated it 4 stars instead of 5 the reason is during my interactions with employees they’ve always been friendly and professional to me, but they just didn’t blow me away. I don’t mean that in any sort of negative way since I’m very happy with them and they treated me good, but like I say it was very good service just not the kind that made me want to say, Wow that was an awesome experience.