Lowe’s Home Improvement

Ordered a bunch of soil and mulch online. They said it would be easy. They said it would be fast. They said to pull my car up to the garden center and that they’ll load it immediately.
NOPE!!!
The communication is not there. I pulled my car up and waited a good 5 minutes while their employees stared at me. No one approached to help. I had to go and find someone about my order in which they said they had no idea and did not have the stuff ready.
For the record, yes I went to the customer service to tell them I was there for the pickup. This was before I pulled my car up and waited.
They need to talk to each other. The technology exists… I saw them using it. No more Lowe’s in this location anymore! Back to the one on Willow for me.

I bought a range from Lowe’s last year. I did not even use the range once and the ignitior, gas value needed replacing. Lowe’s uses California Appliance for repairs still waiting for these parts to arrive. It has been over a month now and these parts have not arrived as of yet. I talked to one of there managers states he would follow up with me but never did just getting delayed EPAS from this company. I paid over $ 1000.00 for the range and warranty! Next step is to request for my money back surely a lemon product…

Had I read most of the poor reviews before I shopped here for a washer/​dryer recently, I probably wouldn’t have gone into the store. What this location needs is much better pr/​customer service responses on Unilocal.That being said, I had a wonderfully informed salesman in Stanley, who could not have been more helpful in my decisionmaking. Delivery was another story. Our delivery man, was a surly and rude nightmare. First delivery, he didn’t like the lengh of our dryer pipe and refused to remove the old washer/​dryer and bring in the new units while I drove 10 min up and back to Ace to get a new length of pipe. On and off the truck the units went because he refused to leave them in the garage for another installation date. When he returned, he decided he didnt like the faucet connections for the new washer and again refused to install the dryer, remove the old units or leave the new units in the garage until a plumber replaced the faucets another day. On and off the truck the new units went once again. Interestingly he never mentioned the faucets when he was there the first delivery date. I was now DONE with this particular delivery person and let everyone at Lowe’s Lincolnwood know about it via emails. Long, long story short, every person I emailed at Lowes responded and did their absolute best to make things right in every way possible. Managers, dept heads, everyone, including Stanley, stepped up to the plate to be of service. I can only tell my own story, but I am 100% pleased with how they bent over backwards to immediately respond and do whatever they could for me. The next (different) delivery guys were super, were tipped and thanked.

Had another awful experience at the Lincolnwood Lowes. I only returned because I promised them I would give the store another try. I thought just getting a key made would be a simple in & out — especially since their key making is self service. Unfortunately this experience was worse than the last. When I discovered they had moved the key machine, I went to the customer service desk and Mike working the desk could not have been ruder. There were no other customers being served, but he could not be bothered to look up as he waived his hand over to the other side of the store saying «it’s over there.» When I couldn’t find the machine, I asked again and with another waive of his hand Mike dismissed me. I should have walked out then, but I spotted the machine so decided to give it a try. With no more human interaction, what could go wrong?
After inserting my key and selecting the style, I inserted a ten dollar bill to pay for the $ 6 key copies (yes, I know that’s a rip-​off.) The machine informed me that exact change is required. So I went back to customer service to ask for change. This same rude associate Mike said, «I can’t open the register.» I said that I just needed change for the key machine. Instead of saying «let me help you with that» or «let me find someone that can help you with that» or even «try the cashier» all he repeated was «I can’t open the register.» (I assumed it had been locked for the night, but I later saw him open the drawer to cash a co-worker’s paycheck.)
So I stood in line for the cashier. There were nearly a dozen sales associates walking around and at least one manager sitting in the office watching us all stand in line at the one open cashier. When it was my turn, I asked for change to work the key machine and was told they aren’t allowed to make change. I would have to buy something. I thought it was pointless to try and explain that was EXACTLY what I was TRYING to do, so I bought a $ 5 gift card, got my change, was able to retrieve my keys from the key machine and got the heck out of there before my head exploded. Anyone want a free $ 5 Lowes gift card, because I will never ever be stepping back into that store.
PS. To Lynn L., Danielle H. and the Senior Management Team at this store. I kept my word to come back in, but obviously I will NOT be improving my rating from one star because obviously this store doesn’t deserve more than one star. (I’d give less if I could.)

Rose in Installation was very helpful in resolving an issue with a garage door purchase and installation

I am eternally grateful to people in the plumbing and flooring departments at this store. I came in need of some help, well, a ton of help. I needed new floors, new underlayments, new tile, new fixtures, new glass– Now! A disaster had occurred, things needed to be fixed before I could move back home.
I had the fortune of recently remodeling a room, planning with time and care. I knew the look and grade of materials I was aiming for– for some rooms.
Others? CLUELESS– TOTALLY, and I admit it. I had builders and technical experts working on the large repairs, I had a small window of time in which to choose and purchase the rest.
Larry, in plumbing, was a lifesaver. Seriously. I cannot thank him enough. I was rebuilding a bathroom and needed a shower and handheld sprayer combo. Sounds easy, right? With the specifications for my home it was a nightmare. Larry knew the stock, specifics, pricing, and worked until he found a beautiful option in my budget. My builders and contractors were impressed.
I found returns to be a simple task. Additionally, they were both speedy and friendly.
The help and knowledgable advice that I received turned me into a huge fan!

Stop by day before, need two pieces of utodoor carpet, spending 45 min looking for worker who can cat, finally woorker from cabinet department help me, I give 3stars only because of him, u deserve only one star

Had a great experience with the purchase of new Kohler toilet here as service man was so nice. Their Installation took some time but now called tonight because seal is broken already and I get plumbing Department and service staff says to call back in 10 because he is with a customer so I call back in 15 and same man says he is still busy and to call in 15. When I call back he says he is still busy and he takes my number and says he will call me back and he never does! So frustrating! Went to a different Lowe’s and now I have service appointment.

no complaints. The employees always go out of their way and made sure I received assistance even though they looked to be stretched thin at times. I Don’t expect them to know everything. They are not mechanics, plumbers or engineers.

Don’t buy Schuler cabinets at Lowes and tell all your friends not to, either. We bought $ 23,000 worth of cabinets. First problem, 23 — yes, 23 — of the doors had to be replaced because they came with markings that looked like they had been wrapped in plastic wrap before the finish set. And you couldn’t even tell until they were mounted and you saw them from the side. Then of the 23 replacements, 5 were not even sent! When the 5 finally came, 3 were wrong. Today the carpenter put in the 3 and 2 of them are incorrect! On top of that, this morning my husband opened the tilt out drawer under the sink and it came apart. We have only used it about 5 times and it CAME APART!
And the best they would do is give us $ 200 to pay for the additional time for our carpenter. And that didn’t even cover all of his additional time. Who can get a carpenter for 3 days for $ 200? Great!

Been here few times these past week for my kitchen and bathroom renovation, the customer service was horrible. No associate to help the customer. Had to wait 10~15mins sometimes just to get someone over to help. Few of them are rude and only handful of them are good. This 1 star goes to that associate who helped me after waiting for 15 mins. I also saw 4 workers talking at the customer service section.

Very disappointed with my recent experience at this location. Came to this Lowe’s since it is our usual store even though we just closed on a house in Hoffman Estates we figured if we buy anything from this location we will just take the extra drive. Make a long story short we found a white washed porcelain tile and on the floor there were about 22 – 24 boxes, we needed 30 for our install however if we took what was on the floor the other boxes would be of a different dye lot. So we purchased the entire skid. They brought the skid to my car and we loaded up 15 boxes and asked if we return for the rest of the tile in a couple days can we get the same dye lot? They endured us we could and they would hold it. Wednesday rolls around and we return for the rest of the 15 boxes. I asked is it the same due lot and the associate said yes. Get all the way to Hoffman Estates unload the tile and carry on. Sunday rolls up on us and my husband (who is a role setter) starts to install the tile. I was opening the boxes for him and about 4 boxes in I noticed from the 2 piles we had the dye lots were different! I was furious! Had to open the rest of the boxes and shuffle each individual tile one by one. Took about 2 hours of my time, I was livid! This is 2 hours I don’t have to spare as we plan on moving in Wednesday, August 26^th. This was a waste of time, aggravation, and made me loose what little confidence I had left in this store and the associates. I am not a happy person about this, tried multiple times to contact the sales associate by phone to no avail, sent to a different department, hung up on after a 10 minute hold and the last straw was the lack of concern in this pressing matter. This Lowe’s has lost my business for sure.

This store is horrible. Bought plumbing fixtures and faucets from Lowes. Said they could install them. Called to set up an appointment, no call back. Set up the appointment on line. No call /​no show.
Called again and the guy who returned my call said «we can’t put those in. We have no one qualified.

Usually I have a decent experience here. Martin, my cashier on this visit, should probably act more like he’s at work, instead of pacing back-​and-​forth and talking like he’s trying to be cool.

Worst costumer service I have ever seen! Never buy appliances from lowes! The appliance department had no idea what they are doing, we received multiple calls that it was going to be delivered then waited around all day for no one to show, then when we called we were told that it was on back order, i still wondering why no one called us to tell us. I told the women we need this soon, this is ridiculous she told me and I quote it would matter if you were the president your not getting it this week and this was 2 weeks after it was ordered. Then finally we get another call that they were delivering between 9 – 11, welp we waited but no one showed then when we called again we were told he knocked on the door and No one answered, unfortunately we live in a condo and you alive to get buzzed in so how they knocked is a mystery to me, here we are 18 days later and still waiting on a call! Please don’t give these people your money! You will regret it! They don’t even deserve 1 star!!!

The worst home improvement store ever. If you have to drive extra mile or 2 do it and don’t shop there. Customer service is horrible and nobody is answering their phone. I bought new refrigerator and received damage. Delivery guys made big dent on the door and scratch my walks and front door. In addition compressor is not working. GE technicians sad that they probably lay the refrigerator flat on the ground in some point of the delivery and mix the freon and oil.
Nightmare

I need to replace my 20 year old patio doors so I have been shopping around. I went to Lowe’s, was told that someone would come out to my home take measurements and discuss the options available. I would have to pay $ 35 for this but it would be applicable to the sale if I decided to buy from Lowe’s. I signed up.
A guy came out and measured then left. I figured someone else would come to discuss the options. Nobody came. I waited a couple of weeks. Nobody came. I called Lowe’s and they told me «oh we don’t come out, you need to come in to the store and we will explain what is available.» Huh?
Ok, I go to the store one evening. Nobody is in the doors and windows area. I ask for help and wait. Eventually a guy shows up it’s clear he doesn’t know the merchandise. Another guy shows up. Each tries to pass me off on the other. It’s clear neither one knows anything. I ask about Pella doors and I sit while one of the two guys searches the Internet for information. After seeing a store employee do what I could do at home on the Internet, I leave. Needless to say, no sale.
I went to the nearby Home Depot, found help immediately with the same offer of someone coming to my house to describe everything, but for free, no $ 35 charge.
Short story — the Home Depot rep came to the house loaded with material, made measurements, had answers to all my questions with a complete understanding of all the features and options and made the sale.

This place has the WORST service. They won’t admit it when they make mistakes. They screwed up my order and the manager acted like it was MY fault that I didn’t know one of their policies when the employee who had originally placed my order specifically told me the OPPOSITE. They simply don’t care about their customers.

We had a terrible experience buying carpeting from this Lowe’s location. After picking out the carpeting and padding that we wanted and paying, the trouble began… we had to wait 7 days to schedule the installation, even though all of the signs in the flooring department indicated installation in 72 hours. It was like they took our money and held us hostage. We ordered 3 rooms of carpeting and paid extra for the installation team to move furniture. We were told installation would take 5 hours. When the installation team arrived, finally, the first thing one of the guys did was to help himself to the bathroom and let’s just say his aim was very poor. In the end, the installation took over 8 hours. It was a less than ideal experience, to say the least.

I practically live in hardware stores. Of all the stores I visit, this one is my least favorite. It is a nice store, clean, and has all the materials, but the people don’t seem interested in helping you. I find groups of them hanging around talking. I actually feel that I am bothering them when I ask for help. I only go to Lowes when I can’t find something at any other store.