PNC BANK

I was looking for an alternative to the check-​eating ATM’s at the Chase drive-​thru on Western in Rogers Park. PNC cam recommended by friends. I tried this Lincolnwood branch because it was on the drive home from work. I could not be more disappointed. First, the turn-​over on employees is terrible. The follow-​through with customer service is non-​existent. I once got called-​in for a courtesy survey and I came in the very next day, only to be told that the guy who scheduled my appointment on Tuesday, was «no longer with the company» on Wednesday. I don’t know if other PNC banks are this way, but trying to reach customer service to complain about this branch was difficult to say the least. I am not that big a fan of Chase, but at least their employees have never been condescending and arrogant, like one particular employee at this branch. He has the attitude of «I can’t be bothered» as opposed to «How can I help you?» Look elsewhere for a good neighborhood branch.
Since writing this review, I got a call from the Lincolnwood branch manager and I have had my accounts closed and «banned from stepping inside ANY PNC.» I was told that this manager had no idea why this was happening, but that I would get a letter from corporate PNC. It has been a month and no letter. So I call corporate and also visited the neighboring branch on Touhy in Niles. They have never heard on PNC doing such a thing. I’m not sure what is worse: allowing an employee to treat a customer rudely, or calling a customer and just lying. Do not use this branch.

I’m not sure why my previous post about this PNC branch never got posted, but I will go ahead and try again.
I foolishly attempted to deposit a check for over $ 3000.00 into the drive-​up ATM at 7:00 AM (before the branch was open). The machine ate my check and didn’t credit my account. At 9:00 AM (when the branch opened) I called and spoke to Rachael. She told me they couldn’t access the machine and that they’d have to call Debolt (yes, this is the same company that makes the voting machines and have been accused of all sorts of nefarious voting irregularities, but I digress). She informs me that she would open an «investigation» and it could take up to 10 days. I told her that was unacceptable and they could just pull the check out of the machine and return it to me. I could certainly provide ample proof of my identity. So after a day passed and I never received a call back to even tell me that they had found my check, I called back. Rachael was out that day so I spoke to the Branch Manager. She seemed more concerned that perhaps Rachael hadn’t told me about the 10 day «investigation» than helping me get my check back! I told her also, that a 10 day waiting period WAS NOT ACCEPTABLE! What if it was two weeks or a month? I’m just supposed to sit and wait for my money to appear some day?
Well, finally today, day number 8, I finally received my money. Absolutely horrible customer service! I will definitely consider changing banks. Although my past experience tells me that they are all pretty much just as horrible. I belonged to a small credit union for many years and never had such problems. Maybe I’ll look in that direction again.