The Lock Up Self Storage

Very happy that we chose The Lock Up River North. Not only are the prices competitive, the customer service is exceptional, which made the entire process easy. Highly recommend.

This place is amazing, the customer service truly exceptional! Especially John — he was so informative, helpful, and kind.

This is by far the best storage in town. The place is very clear. The staff is friendly. The manager office, John is not only very helpful but also a great person. He worked through the available offers in order to give me the best rate. He took measurements of my things in order to suggest the storage place that would suit me best. He went out of his way to help me when I signed up and the many times I go to the storage!!!
I definitely recommend this storage place!!! 2 thumbs up!!!

The service is EXCELLENT here. John the manager is a straight shooter and went out of his way to help me. I would go OUT OF MY WAY to do business here.

I wanted to take a moment to say thank you to Tracy. I came to her store right before closing and asked about pricing and storage space. Tracy was very pleasant and explained everything and took her time with me. I was very happy with my experience.

Overall, I had a great experience with this facility. Extremely reasonable pricing, especially considering you’re in the heart of River North. John the manager is always around, and was friendly, helpful, and accommodating.

John was super accomodating, professional and helpful! I would absolutely send anyone here to store their valuables with no hassle and great staff. Thank you John!

The property manager John is awesome. Nothing but great things to say about him and the facility. He worked with me and my timeline. Highly recommend this location. Very clean. Two thumbs up!

Great monthly price. Convenient free parking in front. John the manager was great.

I had to get something out of storage and transported home (I live in the suburbs). It didn’t fit in my car so John helped me wrap it up and tie it securely to the roof of the car, even though they had already closed for the day. Nice people, great customer service!

Didn’t end up reserving here but had a bad customer experience that led us to a different place. Online, the rate for a 5×5 interior unit was $ 25 plus the second month free. We get there and only then will they tell us that the $ 25 a month is only for three months, then it jumps up to an undisclosed amount of money. Nowhere on the website does it say the $ 25 a month is a limited time deal, it is simply listed as the «online» price.
When trying to figure out how much the months would cost after the $ 25, she said she couldn’t tell us because she «couldn’t see that far out.» I called their customer service line and he told me it’s actually only $ 25 for the first month and after that it would cost $ 99.
Look, I have no idea who runs this business, but clearly they don’t know what they are doing. They have false advertising for prices and don’t give their salespeople the tools to succeed.
Also, beware of any unit that says sky box, you have to climb a rickety ladder with your boxes in order to access the unit. I have no idea how that is legal, it’s an accident waiting to happen.
Reading the reviews below, it seems as if quite a few of the reviews are fake. They’re written by people with 1 to 3 reviews and they all have the same «voice.» Beware!

The Lock Up at 350 W. Kinzie Ave. is definitely where you want to be, that is, your belongings as well as your dealings with your belongings. There is no other competition on all fronts, period. I’m happy to share this information, as I spent quite a lot of time researching and visiting the top storage facilities throughout Chicago. In fact, when we downsized from a 4-​bedroom home to a condo, just to make sure we chose the best facility for the long run, we move items into both the Lock Up at Kinzie and another self storage place for a test run. We ended up spending money to move all our belongings into the Lock Up at Kinzie because it was so well run — no comparison — hands down.
From my thorough visits, stay and interviews with all of the competition, the Kinzie Lock Up is about as professionally run and customer service friendly as it gets. The prices are the best. The facility is absolutely spotless and constantly cleaned, as they don’t allow any food in the unit areas. The security is the tightest and safest. Unlike their competition, each unit also has a ceiling that is unaccessible. The parking is easy in, easy out. There are always plenty of carts to use. The elevator is right there with never any wait. They provide a free, complimentary rental truck for your first time move in and a handy lift outside.
Most importantly, it’s run by a staff that is incredibly accommodating, caring and friendly, each and every one of them. It is plain to see that these employees take pride in making each and every experience easy and stress free on all touch points from beginning to end. The property manager’s name is John Cisneros and he runs this place like he has equity in a Fortune 500 company. I had the pleasure of dealing with him directly during one of my visits and this gentleman has a great sense of humor and wonderful smart way about him, just making storing stuff into the best brand experience you can possibly have! He’s got his staff trained in the same way and smooth operations here, well, he’s got it going on. John, his staff and this facility represent the Lock Up Self Storage brand head and shoulders above any business I’ve ever used, grocery stores, dry cleaners, you name it. Thank you for making what could be a very stressful time into the most easy, stress free, professionally run and fun experience!!!

Our company uses the lock up the self storage in River North. We really enjoy our professional relationship with both the manager and his entire team. John and Armando are extremely easy to work with responsive to any inquiries and professional with all correspondence on a consistent basis.
The hours of the operation are extremely convenient for our business with the addition of having access to our locker after business hours using the touchpad code as well as the weekend hours for any emergency needs which of course come up in our type of business.
We definitely believe that this is a great location if you need a centrally located city storage for either personal or business, like it is in our case, as the operation is close in proximity to River North the loop and easy access up to the Milwaukee Ave., Corridor.
Highly recommended if you need to do personal or professional storage.

This place is really great. I moved my 1 bedroom apartment into a 7×10 unit today and the management team (Cynthia and John) was extremely professional, friendly and accommodating. The move in went great and I have nothing but good things to say.
The units themselves are carpeted, clean and accessible. The prices are on par with any storage facilities in the area. The management team really sets them apart.
The only potential downside to the unit is that it only has 1 loading dock. If the dock is occupied, you can still take your stuff up a ramp next to the loading dock, but I could see that this could be inconvenient on an especially busy day.

One of the most professional and courteous facilities I have stored in. The building itself is in a great neighborhood and always kept in great condition. Very clean and very well kept. Building maintenance does a fantastic job of not only up-​keep but also any requests you may have. Package delivery is a very seamless process, at times there would be 20+ packages delivered to my unit, all of which would be accounted for and delivered to my individual unit thanks to the support staff. Large part of the operations success is attributed to the General Manager’s leadership, John. John always is reaching out to help and make sure the tenant’s experience is above and beyond. Do not hesitate to store with this facility.

First of all, John was at the counter on the day I put everything I own in the world into a storage locker, and on the day that I took it all out and moved it into my new condo, and he is not only hilarious but also really easy to work with. He set me up with a first-​floor unit and explained how I could access my locker anytime ²⁴⁄₇ using a specific code.
The facility is immaculate, all very clean with carpeted floors and air-​conditioning throughout.
It’s basically all you could ever ask for in a storage facility. I’d definitely use them again if I had the need for a storage unit.

It’s really hard to rave about a place that you’re paying over $ 100 a month to store a bunch of stuff that you give out for free anyways, but I gotta say this place has some pretty nice attributes.
They keep a spare lock for your unit in their office, which you can authorize anyone to use, there’s a convenient loading dock and several dollies that all tenants have access to, and the guys who work the front desk know their fantasy football.
As far as I’m concerned it’s really all you could ask a storage center to be.

I had my possessions stored at this location for several years. Forrest and his team at The Lock Up were always extremely helpful and friendly. They truly cared about me and the contents of my storage unit. They are very professional and easy to work with. I would highly recommend that anyone looking for a storage location, should have to look no further than The Lock Up on Kinzie.

I moved back from Cleveland about a month ago but before doing so, knew I had to put the majority of my crap in storage. In Chicago, in one of the most expensive cities in the country. Let the games begin.
I bounced around online attempting to find the cheapest option which I could get to via public transit and that the moving into and out of wouldn’t be a total nightmare. Imagine my surprise when Lock Up, which is across the street from the Merchandise Mart, came in the cheapest of any local option! I put in my request for something called the «Skybox» which was only $ 50 a month and my preferred size, hit ‘send’ then about 10 minutes later my phone rang. The kind woman on the other end asked if I fully understood what a Skybox is and then encouraged me to pay a visit to them when I was in town next (about a week later) to make sure it was the right fit. Hmm…
Sure enough, it’s some wacky setup that requires a rolling stepladder, some serious arm and leg muscles knowledge of geometry and willing helpers to move things into a space 10′ off the ground. She told me she thought she had a better solution and took me one aisle over to a similarly-​sized space that had a built-​in staircase of only five or six steps up to the row of roll up doors with my unit only three feet up off the ground. Sold. Still cheap ($ 65/​mo for a 5’x10’x7’).
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Moving in is a snap thanks to their loading dock and sliding doors, the climate control means I never have to worry about my stuff, it’s always so clean and pleasant with piped-​in music, and they supply their own locks so I wasn’t caught off guard. Sign up is quick, you make your own PIN to get in and out of the secure building, due dates include a five day grace period, the price is right and they often run One Month Free specials. If I or you ever need a storage spot, this is The One.

I already gotta a storage unit…
But I needed some bed sacks for a bed I was buying…
These guys are right next door to my consulting gig…
Call em up… they had what I needed… I ran down and picked up my bed sacks… job done
Fast, close, had what I needed… word up.