The UPS Store

this store is a franchise store owned by jackie brown Not UPS. I shipped serigraphs pictures to my california home in oct 2015. the charge was $ 94.00 which included insurance on the declared value of $ 1,000.00. the goods were damaged by the carrier and returned to the franchise store. I was told by the manager Mario Brown to get a appraisal for the pictures. I did this and the pictures were appraised at $ 1,400.00. I kept calling the store to get a check for the goods than were damaged. They finally came back to me in Jan 2016 stating that the goods were not package by them and therefore they would not pay. I WAS NEVER TOLD THIS WHEN I BROUGHT THE GOODS TO BE SHIPPED TO THE STORE. THE CLERK STATED THE PACKAGING WAS OK AND THEN OFFERED THE INSURANCE. This operation is a rip off. I am proceeding with legal action and will contact the better business people.

5 stars for the customer service. People working here are awesome. But no stars for the ups. Its 80 degrees hot and no A/​C. Shame on you UPS management. You guys make your employees and customers suffer in heat. Its like a oven in here.

WARNING!!! On June 10^th I shipped 7 boxes from this store. One of them never showed up and an initial tracking search on UPS’s website showed the box as having never left the store. I called the store on June 28^th and was treated VERY poorly and told they would start the tracking process and get back to me. After not receiving any follow up I called back again on July 9^th and spoke to owner. He was argumentative and abrasive from the moment he got on the phone. His position was that since the UPS Stores are not part of UPS the loss of the shipment was not his problem, he told me he would do not nothing else regarding the situation and hung up on me. Subsequently I spoke to UPS who said they have contacted the store regarding information they need to reimburse me for the loss but the store will not respond and that they can not resolve the claim without it.

This Place is Awful– They are RUDE– Don’t care — Not FRIENDLY and $$$$ The guy that helped me today did not greet me– speak to me– and was RUDE RUDE RUDE= and did not say good bye or thank you. Management should really FIX Their Customer SERVICE.

I’m pretty sure there have been a few changes in management, etc since I’ve started using this store but I have never had any issues with them. I have a UPS box here where I get all my mail sent to as the postal service continually lost lots of my mail and refused to deliver or let me pick up packages. These guys sorts the USPS mail they receive themselves (meaning I don’t worry about someone else getting my mail, like I do at my apartment) and they collect and hold of my packages. They have been a total lifesaver since getting married and lots of wedding presents have been coming in. I would be utterly screwed without having this store sign for and hold my packages. I’ve mailed a few things from here as well — in my book, way more reliable and worth the extra cost then trying to deal with the Chicago postal service. Yes, you do have to pay a fee to have them send our your packages through USPS rather than their service, but this is standard at any UPS Store I’ve ever visited, so it did not bother me. The guys who work here are also great, in my experiences with them — very friendly, helpful, and trustworthy. If you are looking to get a UPS box for your mail and packages, I would highly recommend using this store.

The first time I went here I was amused by the gruff and curt service of the guy who appears to own/​manage this franchise — kind of like going to Ed debevics and sharing in the ‘Chicago experience’ knowing it’s an act for your entertainment. But, here’s the problem — it’s not an act — the guy is loathsome and an ass to interact with. Which in of itself wouldn’t be such an issue, but add the ‘mysterious’ ser-​charges that seem exorbitant and one has every reason to never patronize this business. Next time, I’ll set aside the extra 20 minutes and brave the line at the post office …

Overpriced and unreliable. The fees in this place are exorbitant, even for a UPS store. Faxes are $ 3 for the first page and $ 1 for each page after that… for a fax! It cost $ 10 for a USPS priority mail envelope (just an envelope). Fine, they have to mark up to make money but to get an «email confirmation» of delivery they charge an extra $ 5. So, I shelled over my $ 15 and never received the confirmation. The guy told me they had some sort of problem with the confirmations and he’d refund my money… but I don’t need the $ 5…I need to know my package was received. Do not recommend these guys.

The new manager over here has really stepped up the game for this place. Way better than the guy who used to run it. If you had a bad experience, I’d recommend maybe giving the new staff another shot.

Wow… I have used this place for the last 3 years because my business is close by. They were ok the last 3 years. Now, they are under new management and at first, I thought it was great. The guy is personable, etc. He clearly knows I come in and ship stuff all the time, so I definitely drop some coin in there. I try to drop off a box for USPS pick up… they want to nickle and dime my ass for $ 2? I pay $ 2 so the guy can drop it on the stack for pick up tomorrow?
Does that sound like a smart business decision? I will take my business elsewhere… how does that $ 2 look now bitches, haha.

I hate this place. I actually refuse to go there and will make an extra trip to go to a different place, even though it is next to Dominick’s, where I shop anyway. I walked in there one day just to make a couple of copies and mail something. They guy behind the counter actually yelled at me (in front of everyone in the store) because I wasn’t sure which of the copiers was broken. Really??? Last time I checked, you weren’t supposed to yell at people who pay you for services, but clearly this place didn’t get the memo. If their copiers worked in the first place, he wouldn’t have had to be so nasty. I’ve actually been back a couple of times, out of pure laziness, and the same guy is always there… and still unpleasant. Never again.